Episode 20 – Diversity & Inclusion: A critical enabler for Service Experience with Dr. Victoria Mattingly

Diversity and Inclusion are critical levers of business success yet too few companies are driving real impact. Today we explore tangible strategies to maximize the benefit on Customer Experience loyalty and tactics to drive diversity and inclusion in every workplace. It’s more than a business imperative – it’s a critical consideration to any organization’s customer experience strategy. Dr. Victoria Mattingly shares some thought provoking insights from research to demonstrate the need and approaches that yield tangible business outcomes. Dr. Victoria Mattingly has been providing diversity, equity, and inclusion (DEI) and learning & development consulting services to businesses and non-profit organizations for over 10 years. She has built and implemented DEI solutions with companies such as Intel, American Eagle, Sargent & Lundy, Project Management Institute, and Forte Foundation. Dr. Mattingly is founder and CEO of Mattingly Solutions, a woman-owned DEI consulting firm specializing in research and implementation of workplace interventions that result in happier employees, better leaders, healthier company cultures, and a more inclusive and equitable workforce. She is a subject matter expert on measuring and developing inclusive behaviors and allyship—having wrote her dissertation on the build and evaluation of an executive allyship training program and continuing her allyship work in the form of corporate training, keynotes, webinars, and her virtual course, Ally Up, which has been taken by over 3600 students. Connect with Dr. Mattingly on LinkedIn and www.mattinglysolutions.com Listen more episodes: https://thecustomer.guru/ Powered By Propulo Consulting: https://propulo.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices