Best of 2024: AI and Predictive Analytics | Highlights from the CX Iconoclast Podcast

In this 7-minute highlight reel, Richard Owen, CEO of OCX Cognition, explores how AI and predictive analytics are transforming B2B customer experience by providing actionable insights, improving operational efficiency, and personalizing customer engagement.

 

Featured Guests:

 

• Chris Bishop (Conga): Shares how predictive analytics moves businesses from reactive problem-solving to proactive growth.
• Sean Albertson (Call center expert and author of 4ROCKS): Discusses leveraging AI to preemptively identify and resolve customer issues, improving both satisfaction and efficiency.
• Das Naryandas (Harvard Business School): Highlights the importance of ethical considerations and blending human expertise with AI.
• Joe Pinto (Pure Storage): Explains how AI serves as a "copilot," augmenting human decision-making to create personalized, richer customer experiences.

 

With insights from academia, enterprise leaders, and technology innovators, this episode highlights the potential of AI to revolutionize customer experience.

 

Watch now to see how your business can harness AI for customer-centric growth!

 

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Find out how predictive CX analytics can help your business: https://ocxcognition.com/

Follow us on LinkedIn: https://www.linkedin.com/company/ocxcognition/

Connect with Richard Owen on LinkedIn: linkedin.com/in/richard-owen-98ba3