In this episode of The CX Tipping Point Podcast, Martha Dorris spoke to Chad Thyes, the President of Adonde LLC. Chad has many years of experience in the management and operation of contact centers and worked in many of the contact centers that deliver some of the most important services that the federal government delivers to the public.
In this episode, Chad shares his insights into the:
- Importance of contact centers to the government’s ability to provide information and services to the customers of the government
- Tools and technology that can drive improvements in service delivery in contact centers
- Strategies for addressing workforce issues
- How the government can leverage the data from contact centers to improve the digital experiences and improve the overall success
- Recommendations on how to overcome challenges that the government faces when acquiring, managing and operating contact centers
To contact Chad, he can be reached at chad.thyes@adondellc.com.
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