Building Modern Communities Through People-First Technology with Brianne Bustos

Guest Introduction

Brianne Bustos is the Chief Information Officer at CCMC, a large-scale property management company that oversees lifestyle communities across the United States. With more than 250 communities under CCMC's management, some reaching 20,000 homes, Brianne leads modernization, cybersecurity, and IT initiatives that improve efficiency and resident experience. Since joining CCMC in early 2025, she has focused on upgrading the company's technology stack, improving accessibility for residents, and ensuring that systems align with the digital expectations of modern communities. Her leadership combines technical skill with empathy and a strong belief that technology should make people's lives easier, not more complicated.

---

 

Here's a Glimpse of What You'll Learn

• How CCMC modernizes technology for large-scale property management

• Why cybersecurity is essential even without compliance mandates

• How nonprofit HOA budgets impact IT decision-making

• The role of private equity in driving modernization and innovation

• How change management helps staff adapt to new technologies

• Why more women in technology leadership benefits every organization

• How early encouragement shapes girls' interest in STEM and IT

---

 

In This Episode

Brianne Bustos provides an inside look at how CCMC is reimagining technology for property management. As CIO, she oversees systems that support communities operating at the scale of small cities. "Every single HOA is a nonprofit," she explains. "So we are asked to do a whole lot with not a lot." Her focus is on replacing outdated systems, improving digital access, and ensuring residents have a seamless experience when handling daily tasks such as paying bills or communicating with management.

Cybersecurity is also a major focus for Brianne. While CCMC is not legally required to meet standards like HIPAA or PCI compliance, she understands that trust is one of the company's greatest assets. "The reputational damage that we would sustain if we were to have a breach, even if nothing got out, is huge," she says. Her approach prioritizes prevention, simulation exercises, and executive buy-in to prepare for real-world scenarios such as ransomware attacks. She emphasizes that security planning is not just an IT concern but an operational responsibility for the entire organization.

Beyond technology, Brianne's journey highlights how representation and inclusion drive stronger leadership. Having spent years working in male-dominated industries such as oil and gas, she has seen how women bring valuable skills to technical roles. "Our brains are kind of built for this," she explains, describing how women's ability to multitask and problem-solve contributes to success in IT. Now part of an executive team with a female CEO, CFO, and president, she takes pride in helping create leadership environments where women can thrive.

Brianne's dedication to empowerment extends outside the workplace through her work with the Milan Foundation, a nonprofit that supports education for girls in rural India and Uganda. "Nobody told me I could," she says. "So now I tell other women and girls they can, whether that's in IT, sports, or anything they love." Her story captures the spirit of modern leadership: blending innovation with compassion and using technology to uplift people and communities.