Human Centered Leadership: Building Better IT Teams with Nastaran Bisheban

In This Episode:

Nastaran Bisheban shares how she leads VetStrategy’s IT team in supporting veterinary clinics across Canada. With responsibility for infrastructure, cybersecurity, service desks, digital platforms, and data analytics, her team ensures seamless support for clinics so veterinarians can focus on caring for animals. She explains VetStrategy’s buy-and-build approach to technology and how her teams create custom tools when off-the-shelf solutions don’t align with business needs or timelines.

Nastaran’s leadership philosophy centers on operational excellence driven by human behavior. She emphasizes the importance of knowing team members’ strengths, interests, and motivations to align work with passion—igniting productivity and satisfaction. She describes creative ways to inspire her team, from push-up challenges before software releases to competitive Lego builds and baking contests. These initiatives foster collaboration, reduce stress, and create an engaging environment where team members thrive.

Throughout the conversation, Nastaran shares how fun and discipline can be powerful allies in leadership, and how leaders must master the ability to zoom in for tactical support while zooming out for strategic vision. Her passion for people-first IT leadership offers valuable insights for anyone managing diverse, distributed teams—especially in high-pressure environments like technology and healthcare.