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June 1, 2025 16 mins

We're starting the week with a good news story about a community organisation working to dismantle barriers to inclusion in the workplace. Bianca Stern is the General Manager and a founding member of All Things Equal — a Melbourne-based social enterprise empowering people with disability through award-wage employment, purposeful training, and pathways to rewarding careers in hospitality. The organisation recently put out an Equal Opportunity White Paper, which it calls a ‘Blueprint for Disability Employment in Hospitality.’ The report is a call to action for the hospitality sector, which it says is at a turning point. To talk us through inclusive employment and how All Things Equal is paving the way for the industry, Bianca joins us for today's deep dive.

Guest: Bianca Stern from All Things Equal
Hosts: Emma Gillespie and Zara Seidler
Producer: Elliot Lawry

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Episode Transcript

Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
Already and this is the Daily This is the Daily
ohs oh, now it makes sense. Good morning and welcome
to the Daily OS. It's Monday, the second of June.
I'm Emma Gillespie.

Speaker 2 (00:20):
I'm Zara Seidler.

Speaker 1 (00:21):
Last week, TDA hosted a Good News Bruise event where
hundreds of our readers and listeners came together to share
in some brightness, some positivity around the good news that
we don't often always get time to pause and reflect on,
but it is something that's important to us here at
the Daily OS and it served us a good reminder
that there are so many amazing stories out there of

(00:43):
people doing wonderful things.

Speaker 2 (00:45):
And that's why today we wanted to start your week
with a good news story from a fellow young person.
In today's deep dive, we're going to speak to Bianka Stern,
the general manager and the founding member of All Things Equal.

Speaker 3 (00:58):
Now.

Speaker 2 (00:59):
All Things Equal is a Melbourne based social enterprise empowering
people with disability through award wage employment, purposeful training and
pathways through rewarding careers in hospitality.

Speaker 1 (01:12):
The organization recently put out an Equal Opportunity white paper,
which it calls a blueprint for disability employment in hospitality
and this report is basically a call to action for
the entire hospitality sector, which it says is at a
turning point. The paper says, quote, we can continue to
complain about staff shortages, or we can widen our hiring

(01:34):
lens and future proof our industry. To talk us through
inclusive employment in hospitality and how All Things Equal is
paving the way for the rest of the industry. We
are joined by their GM Bianker Stern Bianka. Welcome to
the podcast.

Speaker 3 (01:49):
Hello, thanks for having me.

Speaker 1 (01:50):
We are so happy to be chatting to you today.
But for those listening who might not be as familiar
with All Things Equal, what do we need to know
about the organization? How would you describe it?

Speaker 3 (02:01):
Yeah? So All Things Equal is a hospitality based social
enterprise based in Balaclava in Melbourne. We provide training and
award wage employment for people with disability in the hospitality sector.

Speaker 1 (02:13):
So what inspired you to get involved? Where did All
Things Equal come from? And how did we end up
with you leading this mission?

Speaker 3 (02:21):
So I have to preface I'm not the only person
that's leading this. We've got an amazing team of people
that we work with. But essentially there are a bunch
of different ways that this all came together. Our founder,
his name's Jonathan. Jonathan's got a daughter called Tully who
was finishing school at a beautiful special school called Giant Steps,

(02:41):
and naturally he was concerned about what the employment landscape
could look like for Tully. But he knew that the
kitchen was the perfect environment where Tully absolutely thrived and
continues to thrive today. So he had this concept of
all things Equal. He knew that if he wanted a
place for Tality to thrive, he had to create an
environment that was totally tailored to her and individuals like her.

(03:03):
So at the same time as that, I was working
on a pilot project helping individuals with disability to get
into employment in local businesses, and then when I heard
about All Things Equal, it was just something that I
absolutely had to be part of.

Speaker 1 (03:15):
Just aligned with your passions and what you were working
on very much. Can you talk me through for a
person with a disability who might engage with All Things
Equal or for their families, how does the whole process
work from someone finding out about the organization to actually
being a part of it to their future employment. Tell
us a bit about that process.

Speaker 3 (03:36):
So we have an employment pathway model where individuals with
disability over the age of eighteen and to our pre
employment program, which is a twelvemonth work training program, so
that's unpaid training where we're learning the foundational skills of
being ready to work and the hospitality sector so transferable

(03:56):
skills like punctuality, organization, professional presentation, giving and receiving feedback.
Within that, we've got a cooking school, a footy club, canteen,
and front of house training. And then when the individual
successfully completes the program, they then enter employment in our
cafe and that is a sort of around twelve to

(04:16):
eighteen month long program where a trainee is supported by
a hospitality trainer and they work either front of house
or back of house, so either serving customers or food
preparation for our cafe and catering services. And then when
we work alongside the individual to work out that they
are ready to move on from our supportive environment, we
support them to gain employment in other mainstream workplaces, so

(04:41):
for example, hotels or large restaurants, catering companies, places like
that that just genuinely want to have more inclusive workplaces
and know that all things equal, has a really great
training program.

Speaker 1 (04:53):
Essentially, I'm interested in the sort of demand for these opportunities,
the why of why this all came about. Normally, when
we see these organizations thriving, it speaks to a bit
of a lack in other parts of society or a
lack of other similar organizations. Can you tell me a
bit about the infrastructure that may or may not be

(05:15):
in place around that.

Speaker 3 (05:17):
Yeah, So we've got over one hundred people with disability
on our wait list, which tells us from the start
that we're dealing with the systemic problem. Right. So we
know that there are initiatives that do exist and have
existed for many, many years to support people with disability
and neurodivergent people to get into employment. But yet the statistic,
the unemployment statistic hasn't changed in over thirty years, so

(05:40):
we're dealing with something quite significant. There are over two
point two million people with disability in Australia and more
than half of those individuals are unemployed or underemployed. We
know that people with disability want to be in jobs
and careers just like anybody does, but it's the first
foot in the door that is always the challenge. We
see cycles of people with disability going through programs, volunteering programs,

(06:03):
work experience programs, where really the goal is that they
want to get a paid job, an award wage paying
job and a career. But when we don't see that
transition into award wage, paid employment, that individual just goes
back into the cycle.

Speaker 1 (06:18):
Yeah, and is that the feedback that you have heard
from the people who participate in these programs that this
is the first time they've had access to these opportunities.

Speaker 3 (06:27):
Very much so. So in Australia, you can get a
job at the age of fourteen or nine months, but
yet most of the individuals that we support and we
work alongside, and the individuals that are on our wait
list are from sort of around the age of twenty above.
And almost every single trainee that has gone through our
program has never ever had a paid job before. So
this is someone's first ever foot in the door, which

(06:48):
means that they are already there is the inequity of
already being behind by at least five six years.

Speaker 1 (06:54):
So obviously there are broad skills that are being learned
by the people with disability who are part of all
things equal from front of house to back of house. Cooking, catering,
business and admin skills. What are some of the strengths
that people with disability and neurodivergent people bring to those roles.
Have you been surprised or learned anything from them.

Speaker 3 (07:15):
I'm not surprised whatsoever, because I know that when someone
is given the platform and the right support, the right
workplace accommodations are put in place for the individual, every
single person can thrive. And so we see our trainees
excel in so many areas that I just wish more
people in our society could see. You think about about

(07:38):
things like workplace culture and how much time and money
these workplaces put in to try build this culture. We
just have it when you walk through the door instantly
because the unique personalities and interests of our trainees are
there from the forefront. You know, you walk into our
space and it's literally like getting a warm hug. You
don't get that anywhere. I know that in past jobs.
I've never had that experience. We see incredible interpersonal skills.

(08:02):
All of our trainees have fantastic work ethics, and really
the reason why I think that might be the case
and why I often believe that our trainees make better
employees than a lot of other people I know, is
that they have worked so hard to get to the
point where they are deemed being capable of getting a job,
and they've already had to self advocate so incredibly hard

(08:25):
that when they finally have been put into a position
like getting a job, at all things equal, they are
grateful to be in a job. And to be honest,
it's a pretty sad thing to be thinking about that
someone has to feel grateful to be in a job,
when really it should just be a human right. But
when you think about what can change someone's life, you

(08:46):
don't think about a job being part of it. What
we don't realize is when someone's in a job, and
when someone's in a job where they are genuinely valued
and being compensated appropriately for their work, you've got a
reason to get up in the morning. You know that
you get to be part of a community where individuals
genuinely respect you and accept you and want to see
you thrive. People just take that for granted, but yet

(09:07):
our trainees have had to work so hard to get
to that point.

Speaker 2 (09:11):
We'll be back with the rest of today's chat after
a quick note from our sponsor.

Speaker 1 (09:18):
It's so beautiful to hear you talk about it, and
I can see and feel the passion and joy that
it brings you and that you have for this role.
You mentioned one of the founders, Jonathan, who was inspired
to kind of create a better future for his daughter,
to ensure that there were opportunities for her when she

(09:38):
grew up. What kind of feedback have you gotten from
the families and the loved ones of people involved in
these programs. This sense of community that you describe sounds
so precious and special, but like it is maybe the
first time a lot of these people have felt like
part of a community.

Speaker 3 (09:56):
We get told. The feedback that we get told is
that we are changing people's lives. Our trainees feel more
connected to their family. You know, they feel confident to
make dinner and set the table and want to be
part of the dinner conversation. And when mom or dad
or whoever it is is talking about their work that
day and what they got up to at work and
the good things and the challenging things in their job,

(10:17):
our trainees actually get to participate in that conversation.

Speaker 1 (10:19):
Given all of that, I do want to ask you
about barriers, the kinds of barriers that people with disability
are facing in those traditional workplaces and traditional employment environments.
What needs to change in that broader landscape, especially in hospitality.
We're talking about the hospitality sector. When we're talking about
all things equal, what kind of reform are you pushing for?

Speaker 3 (10:42):
So we have a goal at all things equal of
being part of the solution of having ONEY one hundred
people with disability into hospitality jobs by twenty thirty five,
we need to see a top down approach from government
as to how we're going to make that happen. And
Oney one hundred is so minimal, we can do so
much better then that. That's just all things equals goal.

(11:04):
We see the challenges and the barriers start when someone's
even trying to apply for a job somewhere else. It's
the fact that if someone's never had had a job, well,
then what are they putting on their resume. It's the
fact that when someone says that they might need an
accommodation within the recruitment process, they're straightaway deemed to be
too difficult. In inverted commas, we're seeing people who might

(11:26):
be much better at showcasing who they are and what
they're capable of verbally or in a video. But yet
the recruitment process says this is the way to do it,
and there is no room for negotiation with this. So
we're seeing barriers from the actual start. Then when the
person gets into work, if they actually get the opportunity
to go into an interview, you've already got people there

(11:47):
that are deeming that person to not be a good fit.
In Australia, you don't have to technically disclose if you've
got a disability. But really what workplaces don't already realize
is that you already, statistically you already have a per
with disability or a person who identifies as being neurodivergent
in your workplace. And if you don't think that you do,
you do. They just haven't felt safe enough to communicate

(12:08):
that with you. So that's telling us as well about
what we are doing and what we are not already doing.
You know, we see barriers around resources and how can
we turn written expectations in our case or in the
hospitality world like recipes all Things Equal, has all our
recipes in visual form, How can we do that because

(12:30):
really that's supporting an individual with disability, but actually that
might be supporting every person in the workplace, whether it's English,
is a second language, whatever it might be, it could
potentially make any person's role easier.

Speaker 1 (12:42):
And ultimately the business outcomes better.

Speaker 3 (12:44):
The business outcomes better. And also this doesn't technically answer
your question, but in the hospitality world, it's a very
transient workforce. You've got people who are going through university
that are looking at at hospitality as sort of just
a short term job before they they might may want
to have a different career path. We've got people who
genuinely believe that hospitality and customer service is a career

(13:08):
for them. When you're employing a person with disability, you
are gaining so much more than you realize. And if
we don't have the right setup in place, and we
don't have the right top down approach and bottom up
approach from the employees, we aren't going to be able
to get there.

Speaker 1 (13:23):
So, in terms of pushing for that reform, you've mentioned
that there needs to be government action. Policy is shifting.
Can you tell me about this white paper that All
Things Equal has submitted.

Speaker 3 (13:36):
Yeah, So, All Things Equal has put together what we
are calling our Equal Opportunity Report, which is our industry
white paper our call out to the hospitality industry and
the workforce at large to say, hey, you know, we
can actually do better at this, and we could do
this together. Our approach is that we're not talking about
all the things that aren't already working. We're saying we

(13:57):
acknowledge it that there's barriers, and there have been barriers
to a person with disability being able to participate in society,
but we now have a solution to this, and we
as an industry and as a sector can actually actually
do better together. So our white paper has heard the
voices of individuals with lived experience, whether that's our trainees,

(14:19):
to disability leaders, to people who run incredibly successful businesses
who also happen to have a disability, and we have
heard their voices and what they want to know and
what they want to see. And we believe that when
we have the right people open to these conversations, we
can really get somewhere. And from our white paper so far,

(14:40):
we have sparked some pretty interesting conversations with some really
great businesses who we know genuinely want to be part
of the solution but just needed that little bit of
a push to be able to do that.

Speaker 1 (14:52):
I have Kevji for long enough Today, Yankee, you have
plenty of important work to go and do, but thank
you for everything that you do. Thank you to the
whole and everyone who's part of All Things Equal. It's
been so wonderful to hear more about the organization what
you guys are doing. And thank you for coming in
sharing your story with us.

Speaker 3 (15:10):
Yeah, thanks so much for the opportunity. And if you're
in Melbourne, come say hello and of.

Speaker 1 (15:13):
Course we will pop some links in the show notes
the episode description. If you want to learn more about
All Things Equal, or get involved or go and visit
the cafe, please check it out.

Speaker 2 (15:22):
That chat just serves as another reminder as to why
we do good news here and why it's so valuable
to highlight young people doing incredible things out in the community.
So thanks to m and Bianca for that chat. Thank
you for joining us for our Monday episode of The
Daily Os. We will be back with the headlines later today,
but until then, enjoy your day. My name is Lily

(15:48):
Madden and I'm a proud Arunda bunge lung Chalcotin woman
from Gadigl Country.

Speaker 3 (15:53):
The Daily OS acknowledges that this podcast is recorded on
the lands of the Gadighl people and pays respect to
all Aboriginal and torrest rate island and nations.

Speaker 2 (16:01):
We pay our respects to the first peoples of these countries,
both past and present.
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