The Daily Standup
Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname. The Lifetime Value Media network is your destination for customer success and go-to-market content.
Episodes
Episode 280: Jonathon Garcia debunks Dillon's fears about everyone's new favorite term: "fractional."
⏱️ Timestamps:
00:00:00 - Intro
00:02:08 - The future is fractional
00:02:53 - Balancing senior and entry roles
00:03:39 - Remote work revolution
00:04:59 - Cautious optimism or concern
00:06:02 - Hiring for outcomes, not people
00:08:03 - Fractional work's social contract
00:11:34 - Planning the next discussion
📺 Lifetime...
Episode 279: Amanda Hershberger is building something from the ground up.
⏱️ Timestamps:
00:00:00 - Intro
00:01:19 - Building Agent Fire
00:01:55 - Webinars for scrappy startups
00:03:05 - Structuring webinars effectively
00:04:08 - Engaging through webinars
00:05:14 - Growing webinar attendance
00:06:35 - Rob’s prerecorded webinar mishap
00:09:23 - Tailoring learning for real estate agents
00:10:21 - Repurposing webinar content
📺 Lifetime V...
Episode 278: Mike Lemire laments the rock and the hard place CS leaders have historically been put in.
⏱️ Timestamps:
00:00:00 - Intro
00:02:49 - The CS leadership trap
00:03:19 - Head of CS: A limbo role
00:04:26 - Titles and their implications
00:06:10 - Personal stories: Climbing the ladder
00:07:50 - Challenges in career pathing
00:08:34 - The hall monitor analogy
00:09:13 - Why CS isn't valued
00:10:28 - Unpacking the title resistance
Episode 277: Ricardo Araujo knows where to find the good feedback.
⏱️ Timestamps:
00:00:00 - Intro
00:01:35 - Thoughts on customer success
00:02:57 - Everyone's job vs. nobody's job
00:04:28 - Reading public reviews
00:06:56 - Expanding customer engagement
00:07:18 - Sales team learning by visiting
00:10:15 - Importance of customer proximity
00:12:46 - Building product feedback loops
📺 Lifetime Value: Your Destination for GTM content
Web...
Episode 276: Rob, JP, and Dillon discuss effective pulse checks with your customers.
⏱️ Timestamps:
00:00:00 - Intro
00:01:24 - Quick pulse check insights
00:02:39 - Creative feedback techniques
00:03:34 - Building trust with questions
00:05:38 - Timing is everything
00:07:15 - The QBR question dilemma
00:12:04 - Measuring customer happiness
00:13:27 - Wrapping up
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.li...
Episode 275: Chad Horenfeldt knows CSMs are seeing more pressure than ever.
⏱️ Timestamps:
00:00:00 - Intro
00:01:30 - A book in the making
00:02:52 - Under pressure
00:06:08 - Strategic CSMs
00:07:25 - Navigating workplace dynamics
00:10:22 - Defining strategy
00:14:22 - Action speaks louder
00:15:51 - Moving forward
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hos...
Episode 274: The usually affable Bob London has got a bone to pick.
⏱️ Timestamps:
00:00:00 - Intro
00:02:05 - Airport AMAs and LinkedIn tales
00:03:03 - LinkedIn parody and engagement
00:05:31 - Bob's satirical posts
00:06:42 - Social media madness
00:08:01 - Social personas vs. reality
00:10:24 - Comedy and authenticity
00:12:27 - The power of choice and control
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.li...
Episode 273: Monica Stewart wants to know how we get to value sooner.
⏱️ Timestamps:
00:00:00 - Intro
00:01:31 - The big question on customer success
00:01:48 - Vendor mishaps and lessons learned
00:05:27 - Why traditional sprints fail
00:07:04 - Rob's show and tell inspiration
00:08:33 - The power of focused sprints
00:11:03 - Internal dysfunction challenges
00:12:21 - Positivity and customer engagement
📺 Lifetime Value: Your Destinati...
Episode 272: Laura Kightlinger is on a journey to find the balance.
⏱️ Timestamps:
00:00:00 - Intro
00:02:01 - The focus struggle in CS
00:02:38 - AI's role in modern efficiency
00:03:54 - Time management and side projects
00:06:20 - The exhaustion of context switching
00:07:24 - Meditation and resisting distraction
00:11:18 - Finding balance in a noisy world
00:13:05 - Wrapping up the conversation
📺 Lifetime Value: Your Destination for...
Episode 271: Jeff Moss returns to chat the rapid evolution of AI in the workplace.
⏱️ Timestamps:
00:00:00 - Legal automation and AI's impact
00:00:30 - Meet the standup team
00:01:17 - Jeff's journey in customer success
00:02:17 - The perfect haircut experience
00:03:11 - AI: Savior or just a tool?
00:05:35 - Education's AI curriculum
00:06:14 - Gaps and challenges in AI
00:12:12 - Responsibility in the AI era
00:28:01 - Fut...
Episode 270: Andrea Wojnicki wants you to double down on your unique strengths.
⏱️ Timestamps:
00:00:00 - Intro
00:02:02 - The power of personal branding
00:03:28 - Foundation of professional growth
00:03:47 - JP's LinkedIn journey
00:05:46 - Two-step branding process
00:07:58 - Communication before clarity
00:09:00 - Aspirations in personal branding
00:10:50 - Final thoughts and takeaways
📺 Lifetime Value: Your Destination for GTM cont...
Episode 269: Therese Mucherie is looking to the future.
⏱️ Timestamps:
00:00:00 - Intro
00:02:18 - Evolution of customer success
00:04:41 - Rethinking KPIs in CS
00:06:00 - AI's role in personalizing service
00:07:41 - Commercial vs non-commercial debate
00:09:35 - Everyone's selling, but how?
00:10:41 - Global perspectives on SaaS
00:11:46 - Cultural nuances in business
📺 Lifetime Value: Your Destination for GTM content
Website: https:/...
Episode 268: Noble Todd describes how he made the leap from sales to customer success.
⏱️ Timestamps:
00:00:00 - Intro
00:02:07 - What’s on Noble's mind about CS
00:03:01 - Transitioning from sales to CS
00:04:17 - JP's tips for CS success
00:08:24 - The challenge of landing a CS role
00:09:56 - Rob's unexpected sales journey
00:12:48 - Rob’s value model of expansion selling
00:13:48 - Noble's thoughts on discovery and solutions
📺 Lifet...
Episode 267: Laura Condy returns to the show to play a little game.
⏱️ Timestamps:
00:00:00 - Intro
00:02:24 - Traits in CS leadership
00:03:30 - Green flags in leaders
00:05:50 - The value of humility
00:06:46 - Realistic goals over lofty dreams
00:09:00 - Astrology and work life
00:11:08 - Rule number six revealed
00:11:41 - The power of taking PTO
00:12:48 - The ulterior motive unveiled
📺 Lifetime Value: Your Destination for GTM conte...
Episode 266: In a new era of work, have the boundaries within it changed?
⏱️ Timestamps:
00:00:00 - Intro
00:01:16 - The awkward Reddit post
00:02:10 - Anodyne responses explored
00:03:15 - Romantic intentions revealed
00:04:59 - Navigating workplace boundaries
00:06:54 - Remote work relationships
00:07:33 - Dynamics and drama at the office
00:08:54 - Power dynamics and misreads
00:11:28 - Risky business of office romance
📺 Lifetime Valu...
Episode 265: Ezra Zimbler worked at LinkedIn for over ten years, and now he's his advice on how to harness it.
⏱️ Timestamps:
00:00:00 - Intro
00:02:15 - The good and bad of LinkedIn communities
00:03:17 - The art of self-quoting
00:04:01 - LinkedIn for job seekers
00:07:54 - Authenticity on LinkedIn
00:09:25 - Defining authenticity
00:10:28 - LinkedIn's vision revealed
00:11:29 - The algorithm's riddle solved
📺 Lifetime Value: Your Des...
Episode 264: Karin Dgana shares the roadmap for non-managerial customer success.
⏱️ Timestamps:
00:00:00 - Intro
00:01:28 - Motivation behind Intelligent Success
00:02:40 - Building a CS career beyond leadership
00:03:44 - Navigating leadership possibilities
00:06:25 - Path to independence in CS roles
00:08:08 - Staying motivated amid change
00:10:33 - Solving big problems as an IC
00:12:34 - Mastering the art of saying no
📺 Lifetime Va...
Episode 263: Akash Sorathia is trying to crack the code on the new revenue mindset.
⏱️ Timestamps:
00:00:00 - Intro
00:02:20 - Revenue-driven mindset shift
00:02:50 - Misalignment and clear roles
00:04:12 - Building a hungry CS team
00:05:22 - Relationship selling mastery
00:06:07 - Goal-oriented CS approach
00:08:39 - Structuring for CS success
00:09:15 - Say no to spiffs
📺 Lifetime Value: Your Destination for GTM content
Website: https...
Episode 262: De'Edra Williams returns, even more fabulous than before.
⏱️ Timestamps:
00:00:00 - Intro
00:02:04 - Introducing the fab five
00:04:05 - Star Trek character analogies
00:06:23 - Khan as churn
00:07:27 - Implementing the strategy
00:09:26 - Funding the Starship Enterprise
00:11:51 - Vision for customer success
00:12:42 - May the force be with you
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetime...
Episode 261: Boaz Maor discusses his experience starting a brand new role.
⏱️ Timestamps:
00:00:00 - Intro
00:01:14 - Why NPS matters more than you think
00:02:59 - The mission to fix healthcare
00:03:34 - Capitalism meets chaos in U.S. healthcare
00:10:15 - Making routine care truly affordable
00:16:09 - The three layers of customers
00:30:04 - Rethinking NPS for complex models
00:36:14 - Finding your fit in customer success
0...
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