BJ Eshun reveals how he built a high-retention, scam-proof call center using a bonus system, KPI tracking, and a data-driven management style. From dealing with VAs who lied about hours to creating an AI that scores every sales call, BJ shares the real lessons behind managing virtual teams at scale — and the systems that finally worked.
KEY TALKING POINTS:
0:00 - BJ Eshun’s Struggles With Hiring & How He Overcame Them
4:36 - Where They Hire Their VAs From
8:25 - Training Employees That Aren’t Performing Well
11:16 - Why He Thinks Employees Were Churning Early On
15:06 - Outro
LINKS:
Instagram: BJ Eshun
https://www.instagram.com/bjbuysrealestate/
Website: OpenDeals.
http://bit.ly/3J3BLAo
Instagram: David Lecko
https://www.instagram.com/dlecko
Website: DealMachine
https://www.dealmachine.com/pod
Instagram: Ryan Haywood
https://www.instagram.com/heritage_home_investments
Website: Heritage Home Investments
https://www.heritagehomeinvestments.com/
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