“We see our clients as invited guests to the party, and we are the hosts. It’s our job every day to make every important aspect of their experience a little bit better.” – Jeff Bezos
Welcome to Episode 93: The Ultimate Customer Experience ...
We’re baaaack …. with ONE MORE “untangling” episode for the year. And while we had much to ponder on this year in the realm of topics, we wanted to end 2022 off with something WE ALL deal with every. single. day.
Our CLIENTS!
Whether in your day job or working in your own business, have you ever run into a slump of working with the “wrong” people?
Clients who don’t understand your personality? Value your traits or expertise? Take you for granted? Expect you to be available on all devices at every hour of the day? And just plain ‘ol drain you emotionally?
These pain points can be a real downer. And sometimes make one wonder … why even bother? (*le sigh!) I could sit here all day and share all Virtually Untangled’s client “horror stories” with you from over the years -- and many more from my time in the land of 9-5 -- but then this would turn into an award-winning novel. (HaHa!). So instead, I am going to take the hard-earned lessons from those stories and share some details alongside a list of the greatest tips you will ever need to know in order to help you create the ultimate customer experience for your clients – which will in then turn make your life much easier too.
Here's what we will be untangling in this episode ...
- How to treat your clients like partners
- How to empower your team to deliver ideally
- Setting clear roles and responsibilities
- Setting clear boundaries (with examples)
- Why mindset matters – to everyone
- How to exceed THEIR expectations, not your own
- Considering their complaints as gifts
Are you ready?
Pop in your awesome earbuds and let's dive in!
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