In this conversation, Dr. David Epstein, who authored the article, When Yelp Becomes a Source of Anxiety, discusses the anxiety induced by online reviews, particularly Yelp, and its impact on small businesses and healthcare. He shares personal experiences from running an urgent care facility and highlights the importance of communication between service providers and clients. The discussion also explores the complexities of healthcare visits compared to restaurant experiences, the influence of patient expectations on clinical decisions, and the challenges physicians face in managing their digital presence. The conversation concludes with a call for better communication and understanding in the face of online reviews.
SUBSCRIBE TO OUR PODCAST → https://www.doctorsonsocialmedia.com/podcast
OUR DIRECTORIES → https://www.doctorsonsocialmedia.com/directories
Takeaways:
- Yelp reviews can induce significant anxiety for business owners.
- The impact of online reviews is profound in small businesses.
- Healthcare visits involve more variables than restaurant experiences.
- Communication is key in addressing patient concerns.
- Patients often react impulsively by posting negative reviews.
- Physicians face challenges in managing their online presence.
- HIPAA regulations limit how physicians can respond to reviews.
- Human connection can resolve many issues arising from misunderstandings.
- The complexity of healthcare can lead to patient dissatisfaction.
- Proactive communication can strengthen relationships between patients and providers.
Chapters:
00:00 Introduction to Anxiety from Online Reviews
02:53 The Impact of Yelp on Small Businesses
06:11 Healthcare vs. Restaurant Reviews: A Complex Comparison
08:54 Navigating Patient Expectations and Clinical Decision Making
11:45 Managing Digital Presence as a Physician
15:01 The Need for Guidelines on Patient Reviews
17:54 Closing Thoughts on Communication and Connection
Send us a message to tell us what you loved about the show!
Doctorsonsocialmedia.com, or SoMeDocs for short, is a healthcare omnimedia platform committed to promoting autonomy for the individuals in healthcare. Subscribe to our newsletter to not miss our new articles, episodes, or events: https://doctorsonsocialmedia.com/subscribe. Contact us anytime, at somedocs@somedocs.com (please note that we receive many emails and may not respond to all).
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Cardiac Cowboys
The heart was always off-limits to surgeons. Cutting into it spelled instant death for the patient. That is, until a ragtag group of doctors scattered across the Midwest and Texas decided to throw out the rule book. Working in makeshift laboratories and home garages, using medical devices made from scavenged machine parts and beer tubes, these men and women invented the field of open heart surgery. Odds are, someone you know is alive because of them. So why has history left them behind? Presented by Chris Pine, CARDIAC COWBOYS tells the gripping true story behind the birth of heart surgery, and the young, Greatest Generation doctors who made it happen. For years, they competed and feuded, racing to be the first, the best, and the most prolific. Some appeared on the cover of Time Magazine, operated on kings and advised presidents. Others ended up disgraced, penniless, and convicted of felonies. Together, they ignited a revolution in medicine, and changed the world.
The Joe Rogan Experience
The official podcast of comedian Joe Rogan.