Stories From the Trenches: Putting the Puzzle Together

In this episode, I conclude the Gloria and Archie saga by not only answering the four specific questions posed (the four separate concerns Gloria identified), but I also focus on how to eliminate bias from next steps, and guide listeners through a framework on how to get things back on track after an investigation.

Specifically, Patti takes us through:

What other work was accomplished to reach a conclusion

• Who else to interview?
• Review documents and documentation.
• And, in some cases (not with this investigation), site visits and gather outside information.

From here, we can start answering the critical questions:

• How do I analyze and dissect that information?
• How do I determine credibility?
• How do I reach a reasonable conclusion?

Remember, the investigator won't reach a conclusion about whether Archie is racist. An investigator's job is to discover the truth as it relates to the factual allegations.