Ep 128: The 5% Problem: Why Your Healthcare Communication Strategy is Failing, with Mike Kramer, CMIO at Cone Health

Effective change management in healthcare requires tailoring communication, consistent measurement, and strategic alignment with organizational goals.  In this episode, Mike Kramer discusses the evolution of the CMIO role and the importance of emotional intelligence and management skills for physicians in leadership positions. He emphasizes the need to build trust and bidirectional communication with clinicians, addressing their concerns and providing ongoing support during system changes. Mike also points out that true change is only validated through consistent measurement of usage and outcomes and stresses the need for strategic alignment when initiating change. Tune in and learn how to develop a culture of continuous improvement within your healthcare organization!