Welcome to The Entrata Pod, your source for expert insights into the multifamily property management industry. In each episode, we sit down with respected industry leaders, forward-thinking innovators, and Entrata experts to explore the trends, technologies, and strategies shaping the future of property management. From enhancing operational efficiency to elevating the resident experience, this podcast delivers the knowledge and perspectives you need to stay ahead in a rapidly evolving market.
As multifamily operators face economic uncertainty and rising costs, protecting the bottom line has never been more challenging. In this episode, Entrata’s Product Education Manager Hannah-Marie Evans and Manager of Professional Services Micha Hawkins, share how strategic, tech-powered facilities management is becoming a key lever to improve operational efficiency, boost resident satisfaction, and maintain strong NOI. Join them as ...
Stephanie Linton, Director of Marketing at Princeton Management and the 2025 NAA Emerging Leader of the Year, joins Entrata’s Amanda Fumo for a deep dive into purpose-driven marketing in multifamily. With a portfolio spanning over 150 communities across 12 states, Stephanie shares how she uses strategy, creativity, and social impact to go beyond leasing—and build real connections. Tune in to hear about her unique campaigns, mentor...
Entrata welcomes Apartment All Stars Kate Good and Lisa Trosien back to Resident Experts for a high-impact session packed with timely insights and actionable strategies. From renter expectations to stakeholder communication, discover what’s shaping multifamily success in 2025. Join them and Entrata’s own Virginia Love for a discussion that delivers real-world takeaways from Apartmentalize that every operator needs to hear.
Explore how AI and automation are transforming the multifamily industry—from reducing costs to improving resident satisfaction. In this podcast, Entrata’s Dallas Doane and Hunter Holt team up for a discussion about how AI is driving real operational efficiency and unlocking new growth opportunities.
They’ll discuss: What Autonomous Property Management really means and why it matters, Key AI use cases across operations, How AI agents...
What do new Building Performance Standards (BPS) mean for your portfolio? As regulations evolve rapidly, property owners face increasing compliance risks—but also significant opportunities for efficiency, energy savings, and asset value enhancement.
Join Gerry Crooks, Entrata’s Senior Industry Principal of Utilities, David Bailey, Executive VP at Sustainable Turnkey Solutions, and Keely Felton, Chief Sustainability Officer at Nova G...
In this episode, Entrata’s SVP of Product, Sara Sharpe, sits down with Jennifer Walker, Controller at Catalyst Housing Group, to discuss how AI-powered automation is transforming financial operations in property management. From streamlining invoice validation to improving accuracy and reducing manual work, they explore how embedded Bill Pay solutions can drive efficiency and control. Hear real-world insights from Catalyst’s journe...
AI isn’t coming for your leasing team’s jobs—it’s coming for their to-do lists.
Join us for a practical conversation where we’ll show you how AI-powered technology is helping property teams work smarter—not harder. From qualifying leads to scheduling tours and managing follow-ups, Entrata’s Chelsea Hansen & Samantha Bohm discuss how automation can take care of the busywork so your team can focus on what really matters: people.
L...
As mental health becomes an increasingly urgent focus in student housing, operators are rethinking how residential communities support student wellbeing. Join Jenn Cassidy, President of Property Operations & Experience at Cardinal Group Management, and Entrata’s Virginia Love for a conversation on the evolving role of student housing in mental health advocacy. Learn what today’s students are facing, how data is shaping support ...
With the increased risk in multifamily, properties need insurance coverage for property damage, liability claims, residents without proper insurance, increased movement with short-term leases, and more.
In this episode, Entrata’s Head of Insurance Wil Robertshaw is joined by Cardinal Group’s Sr. Director of Risk Management Chris Bidwell for a discussion about how insurance programs can mitigate risk, boost NOI, and create a better ...
What drives Gen Z’s rental decisions in today’s financial climate? In this episode, Entrata President Chase Harrington and industry expert Virginia Love unpack insights from a January 2025 survey conducted with Qualtrics, featuring over 2,000 U.S. renters. They dive into Gen Z’s reasons for renting, the challenges they face in pursuing homeownership, what they prioritize when choosing a rental, and how technology is shaping their r...
Looking to optimize your pricing and leasing strategies? Join Entrata’s VP of Sales Nick Miller, Industry Principal Amy Roos, and Data Science Manager Mattie Langford as they discuss how revenue intelligence uses machine learning to provide actionable insights—allowing property managers to set the most profitable rates and predict renewal likelihoods.
They’ll discuss best approaches to revenue management, how revenue intelligence ca...
As the multifamily industry evolves, so do the marketing strategies and customer experiences that accompany it. Laurel Zacher, Founder & CEO at LZ Strategic, joins Entrata’s Virginia Love to discuss the shift from traditional marketing to a “help-first” philosophy in the multifamily space, the importance of personal connections for better retention and referrals, and the role of technology in enhancing the leasing experience. J...
Is AI the key to multifamily NOI growth? Entrata partnered with Qualtrics and surveyed 300 multifamily executives to learn about their opinions on AI and its impact on NOI. Join Entrata President Chase Harrington along with CTO Jason Taylor as they dig into the results.
They’ll discuss: AI adoption in the multifamily industry, including benefits and best practices, top strategies for driving NOI growth and operational efficiency, an...
As technology rapidly advances and resident expectations evolve, the challenge of identifying and nurturing high-potential talent becomes even more critical. Erica White, SVP of Technology & Strategic Initiatives at Article Student Living, joins Entrata’s Amanda Fumo to explore how a technology-focused culture combines with problem solving and adaptability for developing the next wave of leaders, and how mentorship and innovati...
Loyalty programs have been a key strategy for customer retention across industries for decades—and now, they’re making an impact in the multifamily industry. In this episode, Entrata’s Industry Principal of Resident Services Alex Buchanan is joined by Sr. Product Manager Britton Pederson to discuss how resident rewards programs are boosting resident retention and reducing property costs.
They’ll talk about: The benefits and challen...
Discover how rent reporting is becoming essential for multifamily properties and how it can benefit both you and your residents. In this episode, Entrata’s Industry Principal of Resident Services, Alex Buchanan, is joined by Manager of Customer Success, Alyssa Schroeder, to discuss new rent reporting laws and how they can help residents build credit, encourage on-time payments, enhance a property’s competitive advantage, and improv...
Start the new year with a solid grasp of the key trends and challenges shaping the Affordable Housing landscape in 2025 and beyond.
Entrata CRO Amanda Fumo hosts a panel of industry voices for a crucial discussion of potential policy changes, emerging development trends, and the growing role of technology, including AI, in affordable housing management.
Listen to discover how these forces impact property managers and what lies ahea...
Join us for an insightful discussion about how you can help build a culture of success at your company. We’ll explore innovative learning and development techniques for teams, as well as the role supportive workplace environments have in supporting employee success. Don't miss the chance to hear practical tips and best practices for fostering a thriving workforce.
Wondering how to streamline your procurement workflows? In this episode, Entrata’s SVP of Product, Sara Sharpe, is joined by Kristina Super, Director of Strategic Services at Berger Communities, and Dave Cooper, CEO at NetVendor, for a discussion about the some of the foundational pillars of the procure-to-pay process, specifically Vendor Compliance and eProcurement, and how transitioning to more efficient, automated workflows can ...
As more Americans choose renting over home ownership, the American dream is experiencing a substantial change.
In this episode, our guests will discuss the findings from Entrata’s recent survey of 2,000 renters across the United States, including:
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