What if the magic behind your favourite experiences wasn't just a coincidence? In this second part two of this two-part series with Goc O'Callaghan, Co-owner of ArcTanGent Festival and Global Experience Lead at Buro Happold.
In this episode, we peel back the curtain on the often-overlooked and unknown 'dark side' of Disney's magic. From the hidden infrastructure at Disney parks to designing festivals that feel like second homes, Goc reveals how intentional design can transform ordinary spaces into extraordinary memories.
Get ready to explore behind the scenes of thoughtful details, and see how the environments around us are engineered to make us feel, move, and connect in profound ways.
00:00 Introduction to the Experience Designers Podcast
01:05 Guest Introduction: Goc O'Callaghan
02:06 The Dark Side of Disney
03:13 Disney's Design Secrets
07:07 Real-Time Feedback and Customer Experience
08:47 Designing for the Senses
10:48 Applying Disney's Principles to Business
15:36 Experience Design in Structural Engineering
18:55 Quantifying Experience
31:26 Personalizing Office Spaces
38:02 Final Thoughts and Recommendations
43:55 Conclusion and Farewell
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