Actionable Takeaway
- Start small and make one intentional act that creates a ripple of impact.
- Practise the five human qualities that build trust and connection.
- Choose kindness over being “nice” by having the conversations that matter.
- Identify and remove micro-frictions that quietly slow your team down.
- Apply the “next shot” mindset to recover quickly after setbacks.
- Slow down intentionally to create space for trust and connection.
- Use everyday moments to show vulnerability while strengthening authority.
- Ask “If you really knew me…” to open deeper trust with your team.
Connect with Chris Rollins:
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Connect with Christian "Boo" Boucousis:
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