The Finnovate Show

Current CX approaches forget there are two sides to any transaction. They foster the misconception that organizations should give customers everything they want without fully considering business impacts like innovation, profitability, and productivity. In this episode, Stephen talks about the need to differentiate yourself from your competitors, to set the bar where the customer wants it, not where you think it should be, and to e...

In our third and final episode we examine challenges the industry faces to progress while meeting the evolving needs of its customers, and why collaboration within the industry is necessary to achieve this objective. Our panel discusses the importance of culture and technology, what players should do to collaborate better and the idea of unfettered access for all.

Panelists discuss these issues and more and provide listeners with...

This episode is the second in a series of three podcasts, a panel discussion on the evolution of financial services. We discuss where the industry is going, some of the changes taking place, and how this will impact the future. In part two, we examine the importance of understanding what customers consider to be banking. Does scale matter as we turn FS on its head? Is digitization central to success, or is it old news? Panelist...

This episode is the first in a series of three podcasts, a panel discussion on the evolution of financial services. We discuss where the industry is going, the changes taking place, and how this will impact the future. In part one, we talk about the evolving industry, its move towards re-bundling, and the implications for industry players, both large and small. ...

Mark Cohen, a senior financial services executive, shares five keys to his success in Operations in the Capital Markets, Treasury and Transfer Agency worlds. Based on his thirty plus years of experience in global financial institutions such as JP Morgan Chase, Bank of New York and CIBC, Mark discusses lessons learned, how he dealt with the challenges of change and the factors that have impacted the industry and will drive innovatio...

Get ready for perhaps the biggest game changer in the financial services sector. What if we told you that a quantum computer will break most of the encryption that protects transactions on the internet, and soon? Or that leading physicists are on the verge of building faster computers that will revolutionize everything. Or that the benefits of quantum computing applied to the management of financial portfolios and customer solut...

More and more banking consumers are leaving their traditional providers behind to satisfy their evolving needs. Non-traditional providers are challenged to scale their operations. All is being driven by dramatic technology advances and innovation that is taking place all over the world. Richard Goyder, Head of Value Proposition for Finaptic Technologies shares his experience and a unique business model that enables Canadia...

Mahima Poddar, Group Head of Personal Banking at Equitable Bank discusses EQ Bank, its digital retail bank. Market dynamics are changing. Customers are looking for trust, transparency, and timely advice in their digital relationships. Challenger banks are experiencing dramatic growth by addressing points of friction in the typical customer experience. Hear about what they're doing to change the status quo and catch the a...

Stuart Marks, Head of Business Development at FinTrU discusses the investment banking industry on both sides of the Atlantic. The need to innovate and solve big problems with fewer resources hasn’t changed and technology can only do so much to help. He talks about better and faster ways to address business issues. Surpass your clients’ expectations. Learn how FinTrU's secret sauce can build and grow your business.

In my newest episode I chat with Matt Flenley of Datactics, a RegTech based in Northern Ireland. We discuss the central importance of building a robust data store and how the exploding FinTech marketplace in Belfast is helping banks and others to achieve fully digital capabilities.

In partnership with Invest NI, this is a first of several episodes that will highlight industry leaders eager to bring cutt...

Bruce Hrovat, CEO of Intraday Inc. discusses the intricacies of managing your working capital in today’s fast paced, global marketplace. Gone is the era of float and being satisfied with end-of-day positions. Being short and long, even intraday, represent real costs. To stay competitive, today’s leaders need a finger on the pulse of their minute-by-minute liquidity. Learn about the changes happening in financial markets and h...

Keren Moynihan, CEO and Co-founder of Boss Insights, makes a compelling case for the power of technology to transform Commercial Banking and expand the pie for all, whether they are traditional or non-traditional providers. Nominated for Entrepreneur of the Year and AI Disrupter of the Year, Keren and her team have built on lessons learned from Amazon that simple changes, increased transparency, and a focus on outcomes can h...