Michael D. Watkins describes The First 90 Days as a make or break period for new managers. During this time, opinions are created that will likely carry throughout the rest of your time in that organization. In this episode of The Fleet Code, we sat down with two of Fleetio's own, who both come from fleet management roles. Jon Hinkle and Mike Eldredge share some of their learned lessons from their times in fleet, as well as advice for new fleet managers who are searching for ways to make a positive impact.
Guest this Episode:
Jon Hinkle, Customer Success Manager, Fleetio
Mike Eldredge, Customer Success Manager, Fleetio
Takeaways from our conversation with Jon & Mike:
1. Listen to your people to build trust and understand their issues.
2. Ask targeted questions to figure out what you don't yet know.
3. Build processes and metrics to help you track your progress.
4. Share your discoveries with the team.
5. Identify and support other leaders on your team.
Additional Links and Resources:
90-Day Plan for Fleet Managers (PDF)
The First 90 Days by Michael D. Watkins (Book)
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