You can have the best inventory and marketing plan for your independent practice, but if your team isn't trained to back it up, it does no good to you - Kayla Ashlee.
In this episode, Michael Nasser is joined by Kayla Ashlee, CEO of Spexy, a US-based optical training resource that addresses the most critical struggles of independent practices. Kayla discusses the role of structured training and how practices can maximise their team's potential to improve patient experience, boost sales, and grow the optical practice.
Kayla Ashlee is an eye nerd, international public speaker, eye care consultant, and math geek who teaches eye care professionals how to transform the state of their independent practice to become a powerhouse that thrives and succeeds.
Key Topics with Timestamps:
2:51 - Meet Kayla Ashlee and her optical journey
6:21 - The biggest challenge independent practices face
9:37 - Why many optical practices struggle with training
12:22 - Technical vs. Practical training
18:01 - Structured training and its benefits
22:35 - Example of practices that have transformed through training
Mentioned Resources:
Episode Suggestions:
Connect with Kayla Ashlee:
LinkedIn: https://www.linkedin.com/in/kaylaashlee/
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Learn More About Us:
Website: https://www.thefocusedview.com.au/
Email: Michael@thefocusedview.com.au
LinkedIn: https://www.linkedin.com/showcase/the-focused-view
Instagram: https://www.instagram.com/thefocusedview/
Facebook: https://www.facebook.com/thefocusedview
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