Can you truly build a human connection with your patient in just one minute? In part two of our conversation, Kayla Ashlee returns to share how “adult pacifiers,” aka our phones, are quietly killing patient relationships. She reveals how soft skills, when used intentionally, can restore and create an unforgettable patient experience.
Kayla shares strategies for using soft skills in every patient touchpoint, how connection creates a real differentiator, and how to build a level of soft skills awareness with your new and existing staff. If you want your practice to stand out in this AI-driven and tech-distracted world, this is a must-listen episode for you!
Kayla Ashlee is an eye nerd, international public speaker, eye care consultant, and math geek who teaches eye care professionals how to transform the state of their independent practice to become a powerhouse that thrives and succeeds.
Key Topics with Timestamps: YOUTUBE
1:58 - Using soft skills as trade skills in independent practice
3:42 - First soft skill touchpoint: How to approach a patient
5:05 - Second soft skill touchpoint: How the pre-tester assists and gets the patient
6:06 - Third soft skill touchpoint: How optometrists communicate with the patient
10:40 - Building a human connection with the patient
13:31 - Digital habits & staff-to-patient disconnection
15:45 - Creating a level of self-awareness for new & established staff to build their soft skills
Mentioned Resources:
Episode Suggestions:
EP26: The Power of Structured Training in Independent Optometry with Kayla Ashlee - Part 1
Connect with Kayla Ashlee:
LinkedIn: https://www.linkedin.com/in/kaylaashlee/
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Learn More About Us:
Website: https://www.thefocusedview.com.au/
Email: Michael@thefocusedview.com.au
LinkedIn: https://www.linkedin.com/showcase/the-focused-view
Instagram: https://www.instagram.com/thefocusedview/
Facebook: https://www.facebook.com/thefocusedview
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