372. The Surprising ROI of Doing the Right Thing with Chaffin Luhana

Building a values-driven law firm isn’t just the right thing to do — it’s also a winning strategy. In this episode of The Game Changing Attorney Podcast, host Michael Mogill sits down with Eric Chaffin and Roopal Luhana of Chaffin Luhana to explore how they built one of the most respected firms in the country by leading with integrity, empathy, and purpose. Guided by the principle of “doing good by doing right,” they share how a deep commitment to clients and core values has fueled meaningful growth, sparked innovation, and shaped a standout culture in the legal industry. Here’s what you’ll learn: Why doing the right thing, even when it’s hard, delivers the greatest long-term ROI How to build a values-driven culture that attracts the right people and clients What it takes to stay resilient when the stakes are high and the outcomes are uncertain Don’t miss this conversation if you want to build a firm that wins with purpose, scales with heart, and never loses sight of what matters most. ---- Show Notes: 00:00 – Introduction: How Eric and Roopal built Chaffin Luhana 01:40 – Defining “doing good by doing right” and what it looks like in action 05:00 – Why authenticity is rare — and essential — in legal marketing 06:15 – The most important KPI: Client gratitude 08:15 – How values shape hiring, culture, and internal growth 12:15 – Implementing structure: Traction, processes, and leadership clarity 15:00 – Lessons from loss: Staying true to your principles when it’s hard 18:20 – Navigating emotional investment and long litigation cycles 21:30 – Driving systemic change through impact litigation 25:45 – Final thoughts: Being a game changer through innovation and heart ---- Links & Resources: Chaffin Luhana LLP Six Sigma Incorporating Traction  ---- Do you love this podcast and want to see more game changing content? Subscribe to our YouTube channel. ---- Past guests on The Game Changing Attorney Podcast include David Goggins, John Morgan, Alex Hormozi, Randi McGinn, Kim Scott, Chris Voss, Kevin O’Leary, Laura Wasser, John Maxwell, Mark Lanier, Robert Greene, and many more. ---- If you enjoyed this episode, you may also like: 355. How Two Lawyers Took on Legal Giants and Won with Spetsas Buist 361. The Hidden Blueprint for Creating a Thriving Work Culture with Josh Nelson 357. The Strategy That Skyrocketed Her Law Firm's Growth with Sofia K. Miguel