We are thrilled to have Tom Howard, the VP of Customer Experience at ServiceTitan, as our special guest. With a remarkable journey in the home service trades, Tom's expertise and insights are invaluable for all garage door service company owners.
Here's a little about Tom Howard: Tom Howard started out in the home service trades when he was 15 years old after asking for a job from the AC and refrigerator repairman that came to his house. He has since bought and sold several companies and he currently owns HVAC and Plumbing shops in Fresno, Sacramento, and Beverly Hills, California as well as a Pest Control company in Fresno, California. The largest company produces over 24 million in annual revenue. His businesses are overseen by local management while he works full time as the VP of Customer Experience at ServiceTitan. Tom has a wife and 4 sons and they live in Las Vegas, NV. He holds a bachelor's degree in finance from Brigham Young University but finds that the school of hard knocks in the trades has taught him the most. This episode promises to be an enlightening discussion on customer experience, industry insights, and the secrets to success in the garage door service business. Don't miss out on this opportunity to gain invaluable knowledge from a seasoned professional!
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