More Than Just Service: Creating an Unmatched Customer Experience

In commercial flooring, providing great customer service isn’t enough—you need to deliver an unforgettable customer experience. In this episode, we break down the difference between the two, why experience drives repeat business, and how going beyond expectations can set you apart in a competitive industry. Learn how top brands (and our own team) focus on every touchpoint—from the first conversation to the final install—to create lasting client relationships and referrals.