In this episode, Heather sits down with Keyani Washington, founder of Chatskin & Hair Co., a multi-passionate entrepreneur, wife, veteran, and mom who went from repeating herself in client conversations… to launching three powerful online courses that solve real gaps in the beauty education industry.
Keyani shares how a military injury shifted her path, why the hair and skin care industry’s education system is due for a revamp, and how she found clarity, momentum, and strategy inside the GROW & Flourish Co. community. You’ll hear how she embraced digital products, learned to stop overthinking (hello, perfectionism!), and leaned into consistent coaching to get her time and confidence back.
Whether you're a beauty professional, service-based entrepreneur, or just tired of repeating yourself to clients—you’re going to feel seen in this one.
What You’ll Learn:
- Why outdated education systems are holding back growth in the beauty industry
- What sparked Keyani’s decision to shift from a service and product-based business to a course
- How she mapped her real-world client experience into 3 distinct offers
- The community that helped her launch imperfectly and keep moving
- Why consistent community, support, and the right tools made all the difference.
Highlights:
- 03:50 — Why creating another product wasn’t the solution she thought it would be
- 05:24 — The 3-course journey: how they came to life and who they serve
- 09:30 — When you’re tempted to overdeliver…
- 10:35 — The power of feedback, structure, and flexible strategy
- 15:34 — Advice for anyone who keeps repeating themselves in their business
Action Step:
If you're constantly repeating yourself to clients or answering the same questions in your DMs, it’s time to package your expertise.
This week, take 30 minutes to:
→ Write down the top 5 questions you get asked over and over again
→ Ask yourself: Could this be turned into a course, workshop, or training?
Then, join us for Open Office Hours to brainstorm how you can turn that repeat content into a scalable digital offer.
Start creating once, and serving many. Your future self will thank you
Resources & Links Mentioned:
- Join the Grow Inner Circle: Our private community for women entrepreneurs ready to grow and scale with planning, accountability, time-saving systems, and support www.growflourishco.com/grow
- Join us for Free Office Hours (Tuesdays + Thursdays at 9am CST): https://members.growflourishco.com/communities/groups/grow-and-flourish-hub/home
- Learn the 3 Core Principles that can help you finally understand your hair, get consistent results, and stop wasting time and money. chatshco.com/free-haircare-course
- Learn Pilonomy for Scalp & Hair Wellness: chatshco.com/haircare-practitioner-course
- Find Keyani on Instagram: https://www.instagram.com/chatshco/
Follow + Subscribe for more episodes packed with real-life business stories of other women making impact in their industries, time-saving business and marketing tips, and community wins.
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