Originally recorded in the spring of 2024, my conversation with Sylvia Baffour stays with me every day. Sylvia is a keynote speaker on emotional intelligence and has worked with leaders in 460 major corporations to help them better connect with their teams and customers. She was voted one of the top 15 female inspirational speakers alongside Mel Robbins and Oprah.
Sylvia’s early journey was already unique and inspiring, but it was a chance meeting with writer and activist Dr. Maja Angelou that launched a life-long relationship that shaped her life.
We dig into what emotional intelligence is and what leaders need to do better if they really care about the culture they’re building.
But probably my favourite takeaway - the power of curiosity. How it’s the secret to making people feel heard and creating a lasting emotional imprint on those around you.
This conversation really stayed with me - one of my favourites so far.
Please enjoy, Sylvia Baffour.
Takeaways
- Emotional intelligence is not about being “nice” — it’s about being aware of your emotions and how they affect others, especially in challenging moments.
- Sylvia’s global upbringing, and her father’s example, gave her a deep understanding of people, which fuels her work today.
- She was mentored by Dr. Maya Angelou for over 12 years, and one of the most powerful lessons she took away was how to leave others feeling seen and valued.
- “Shifting phrases” — like Is it possible they’re seeing things differently? — can help us manage emotional triggers and avoid reacting from a place of anger or defensiveness.
- Sylvia encourages us to “mind our monologue,” paying close attention to how we speak to ourselves during tough moments.
- Before any conversation or meeting, ask yourself: How do I want the other person to feel when we’re done? That simple intention can change everything.
- Public speaking is a privilege, and the best communicators always ask, Why should the audience care?
- Creativity thrives when we replace judgment with curiosity. Whether you're writing a book, a song, or giving a talk — just start. Don’t wait to be perfect.
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