October 28, 2024 • 31 mins
Episode 342: We are happy to have captured this discussion with the now-retired Wayne Cochrane, past National Sales Manager of Redline Emissions Products. With many older ones retiring and leaving the industry, making sure we can still benefit from their years of experience is very important.
Have you ever wondered how to know if a DPF filter is genuinely clean? What should you be doing after getting your filter back from the cleaners? Wayne explains the dangers of running a poorly cleaned filter and how you can make sure that it’s done right. Keeping a clean filter isn’t just about environmental standards, it also saves in cost and performance.
Show Notes: Visit HeavyDutyPartsReport.com for complete show notes of this episode and to subscribe to all our content.
Sponsors of this Episode
Heavy Duty Consulting Corporation: Find out how many “fault codes” your heavy-duty parts business has. Meet with us today. Visit HeavyDutyConsulting.com
Hengst Filtration: There's a new premium filter option for fleets. If you're responsible for a fleet, you won't believe how much using Hengst filters will save you. But you've got to go to HeavyDutyPartsReport.com/Hengst to find out how much.
Diesel Laptops: Diesel Laptops is so much more than just a provider of diagnostic tools. They’re your shop efficiency solution company. Learn more about everything Diesel Laptops can do for you today by visiting DieselLaptops.com today.
HDA Truck Pride: They’re the heart of the independent parts and service channel. They have 750 parts stores and 450 service centers conveniently located across the US and Canada. Visit HeavyDutyPartsReport.com/HDATruckPride today to find a location near you.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Jamie Irvine (00:00):
You're listening to the Heavy-Duty Parts Report.
I'm your host, jamie Irvin, andthis is the place where we have
conversations that empowerheavy-duty people.
Welcome to another episode ofthe Heavy-Duty Parts Report.
In this episode, we are goingto talk about legacy and
capturing that tribal knowledgethat people who have worked for
(00:23):
us for 30, 40, or 50 years aretaking with them when they
retire.
How do we capture that?
How do we make sure that wedon't lose that knowledge so
that the next generation canbenefit from it?
We're also going to talk aboutthe do's and don'ts of DPF
cleaning.
It's going to be a greatepisode.
Let's get into it.
One of the things that I set asan objective when I started the
(00:45):
Heavy Duty Parts Report was tocapture knowledge from people
who had 30, 40, and 50 years ofexperience in the heavy duty
parts industry.
I recognize that we are facedwith an unprecedented problem.
There are more older ones inour industry than there are
young ones.
Normally it's the other wayaround, but the reality is that
(01:09):
we are moving into a time inhuman history where we are going
to experience demographicinversion globally, and this is
where, over time, because thereare more older people than
younger people, our demographicsare actually in decline.
That's what the inversion means, and what that means for us in
(01:32):
the heavy-duty parts industry issimply that there are more
people with lots of experienceleaving than there are new ones
coming in, and we can't trainthem fast enough.
So if you're in a company andyou've got some of these people,
what could you do to ensurethat you capture some of that
knowledge?
Well, if these older ones withso much experience are willing
(01:53):
to take on a more mentorshiprole with your young people in
your company, that is anexcellent first step.
Here's the problem with thatfirst step.
That is an excellent first step.
Here's the problem with thatfirst step Once the retired
people are gone, you've lost theopportunity to capture their
knowledge.
So the people that they mentorand train benefit, but they
(02:14):
don't always stay with yourcompany and we have seen a trend
with younger people.
They tend to move from companyto company more often than
people did a generation ago.
So just mentoring, justtraining in the moment, although
(02:34):
it's a good first step, reallyhas the downside that once those
people are gone, you've lostthe opportunity.
This is where video comes in.
Capturing those mentoring andtraining sessions via video
ensures that you are able toretain that training and that
industry and tribal knowledgethat has been built up over
decades, and so I highlyencourage you, if you are a
(02:56):
leader at a heavy-duty partscompany, to start thinking about
how you might compensate yourolder employees with all of
those years of experience toparticipate in a training
program where their knowledge iscaptured on video, thereby
preserving it for generations tocome.
So it's something to thinkabout Now.
(03:17):
As I mentioned when I startedthe Heavy Duty Parts Report, I
recognized that I had a uniqueopportunity to do that, and in
our interview for this episode,what you're going to see is
you're going to see somebodywith 40 years of experience in
the diesel industry and over 15years of experience or more in
(03:38):
DPFs sharing their wisdom andknowledge.
Now this individual has sinceretired they are no longer
working in our industry, butbecause we have this interview
from our archives, we're able toshare it with you and we are
able to share it in the future,and this wisdom and knowledge
that was gained from 40 years ofexperience hasn't been lost.
(04:01):
So I really hope you enjoy thisweek's interview.
We are going to take a quickbreak to hear from our sponsors
and when we get back.
We're going to share thisinterview where we talk about
the do's and don'ts of DPFcleaning from an industry vet
that has since retired and yetwe do not lose his knowledge and
wisdom because we captured iton video.
(04:22):
We'll be right back.
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Service channel take care ofyour commercial equipment.
We're back from the break.
Before the break, we weretalking about the importance of
capturing the knowledge andwisdom of those that have worked
in our industry for decades.
Wayne Cochran from RedlineEmissions Products is one such
example where, because we'vecaptured this interview on video
(06:07):
, we can share it with you again, despite the fact that Wayne
has retired.
Now Wayne may have retired fromhis position and we hope he is
enjoying his retirement, but thecompany that he works for is
still operating.
They still offer these greatproducts and services and you
should definitely think aboutdoing business with them.
Steve Hoke is their president.
(06:28):
He is a longtime client of theHeavy-Duty Consulting
Corporation and we want to makesure that you know that his
company is alive and well anddoing great, despite the fact
that Wayne has retired.
All right, listen in to ourinterview with Wayne Cochran,
national Sales Manager, nowretired from Redline Emissions
Products.
Today we're going to talk abouta subject that gives a lot of
(06:50):
owner-operators and fleetsheartburn, because it is an
issue that keeps coming up.
It's an area of maintenance andrepair that has grown
exponentially in cost over thelast 15 years.
If you just from that littlebit of a tidbit, maybe you're
already realizing I'm talkingabout diesel emission systems.
(07:10):
Our guest today is a returningguest.
Wayne Cochran is the NationalSales Manager of Redline
Emissions Products.
They also manufacture and sellthe FilterTherm brand of DPF
cleaning equipment and he's gotsome deep expertise and some
insights into specific problemsthat he's seeing.
Some deep expertise and someinsights into specific problems
that he's seeing in the market.
We're going to address one ofthem today and we're going to
talk about the solution in termsof what fleets can do.
(07:33):
And then, if you're in theparts business or if you're in
the parts and service businessand you want to get involved in
providing this solution to yourcustomers, we're going to talk
about how you can do that.
I will mention thatunfortunately the neighbors are
away at Wayne's house and thedog is barking, so you may hear
a dog in the background.
We like dogs at the Heavy-DutyParts Report so we won't hold
(07:56):
that against their neighbors toomuch.
Wayne, welcome back to theHeavy-Duty Parts Report.
So glad to have you here again.
Wayne Cochrane (08:02):
Thanks, Jamie.
Always good to see you.
Glad you didn't blame my dog inall of that barking.
But yeah, such is life.
Jamie Irvine (08:10):
Yeah, as a new dog owner, wayne, I know how they
become very quickly parts of thefamily, and I know there's
listeners right now driving downthe highway in their
semi-trucks with their bestfriend sitting on the seat
beside them All right, well, thesubject today is DPF filters
and the cleaning of DPF filters,but we're going to talk
(08:31):
specifically about one thingthat you're seeing in the market
.
So I saw a social media postyou did recently.
It was very well received.
A lot of people talked about it.
You showed a couple of picturesof a quote unquote clean DPF
filter.
Tell us a little bit more aboutthat situation.
What was going on there andwhat's the root problem?
Wayne Cochrane (08:52):
I was speaking to a gentleman that was
interested in purchasing some ofour filter therm DPF cleaning
equipment and throughconversation I just asked, are
you on volume?
And he had indicated that he'scurrently having this filter
cleaned by an outside source,and I just casually asked who
that might be and he gave me aname.
(09:13):
Out of curiosity, I visitedtheir website and I was shocked
that they had photos of beforeand after, and the after photos
had what appears to be blackspaghetti poking out of the
holes.
Now, if you're not familiarwith DPF cleaning, you may not
(09:33):
realize what those actually are.
It's actually unregeneratedsoot that is still in the cell
walls.
To us, that's definitely not aclean filter.
It's one that needs to be bakedat least one more time.
But again, this was someone whowas professionally cleaning
(09:55):
DPFs and showing that as a cleanfilter.
My concern is how many othershops are out there without the
experience to understand what aclean DPF looks like and how
many fleets receive DPFs backwithout really checking?
(10:15):
Was it Ronald Reagan thatalways said trust but verify?
There are steps that you cantake when a filter comes back
from a cleaner to verify that itis truly clean and not one that
needs to be sent through theprocess again.
Jamie Irvine (10:31):
Well, I think the situation with the diesel
emission system really ingeneral for many years is it's
been a bit of a wild wild west,right Like it's just.
There are so many conflictingideas out there about what
constitutes a good cleaningprogram.
You know what methods youshould use, what is a clean
filter, what isn't, and I thinkto your point.
(10:52):
I see a lot of thosemisconceptions are really just
an issue of not having access togood quality information.
So, first of all, let's givepeople that good quality
information.
Wayne, if you don't have aclean filter, if you have that
unregenerated soot comingthrough like spaghetti after a
cleaning has been done and youinstall that back in your
vehicle, what's the impact,what's the big deal with that?
Wayne Cochrane (11:14):
You're not going to get any reliable service
life out of that filter beforeit needs to be pulled again and
cleaned.
And if you go back through yourrecords and say, well, the
filter's been cleaned, I've putit on, driven a month, it's
plugged again.
Do I have engine issues?
Do I have a bad DOC?
It causes all sorts ofquestions to be raised when it
(11:39):
really the root cause is theoriginal filter was not cleaned
properly.
So then you know, you'redigging into your engine, et
cetera, et cetera, trying tofigure out what might be wrong,
when really it's just theservice provided was not correct
.
Jamie Irvine (11:54):
Well, and the minute that you're doing
exploratory diagnostics, all I'mhearing is cha-ching, cha-ching
, cha-ching.
As that dollar goes up and upright At downtime, you have to
pay the mechanic to do it.
I mean, that's just unnecessarycost.
What kind of performance issuesdo vehicles encounter when they
(12:14):
have filters that are beginningto be plugged or plugging
prematurely because they weren'tcleaned correctly?
Wayne Cochrane (12:21):
Well, first of all, the engine's going to start
regenerating or ask for manualregenerations more frequently.
You're going to get performanceissues.
High back pressure can causeturbo problems, egr problems,
all sorts of issues.
So you know, having a cleanfilter on your vehicle is pretty
(12:43):
important.
Jamie Irvine (12:44):
When I hear all of that, I just think of like you
had a situation where really, atthe end of the day, you just
had a filter that wasn't cleanedproperly and if it's left
unaddressed and you keep usingthat service, I hear that that
leads to actual problems withall these other systems.
And we know and you've been onthe show before you've talked
about the absolute necessity toidentify upstream issues.
(13:07):
So you're just opening yourselfup to a whole bunch of trouble,
exactly Okay.
So if this person who owns thetruck and is getting their DPF
cleaned, what intelligentquestions should they be asking
of their DPF cleaner to kind ofgauge whether or not this person
knows what they're doing?
Wayne Cochrane (13:26):
Look for documentation.
Many of the DPF equipmentmanufacturers, such as
FilterTherm, have softwarepackages that allow you to track
DPF cleanings and report onwhat you're seeing when the DPF
comes through the door.
For example, most people willdo either a flow test of the
(13:49):
filter or a weight test of thefilter before it's cleaned and
then again after it's cleaned.
And then we do a pin test whereyou take a 005 welding rod TIG
rod and insert it down severalof the channels of the filter
just to check on the depth.
But you weigh the filter beforethe cleaning and flow test it
(14:13):
and then you do the same processat the end of the cleaning.
You should see a notableincrease in flow and obviously a
decrease in weight.
Most weights are done in gramsbecause the ash is a very light
material and the difference isnot that great in the number of
(14:35):
grams reduced.
Jamie Irvine (14:36):
So when it comes to the you said the weight and
or flow, should a shop really bedoing both?
Like is there an advantagedoing both?
Wayne Cochrane (14:44):
Yeah, there is, because sometimes we'll clean a
filter and we'll see an increasein flow but no change in weight
.
And we realize at that point,with pin testing et cetera, that
there may be soot like thosespaghetti rods that's allowing
the flow to get around thefilter, but there's still
(15:04):
restriction in the filter.
Okay, makes sense.
Jamie Irvine (15:07):
So when it comes to somebody that has a number of
vehicles, let's say they have afleet.
It doesn't have to be a megafleet.
How many units before?
Maybe they should startthinking about doing their own
DPF cleaning themselves.
Wayne Cochrane (15:20):
You know it varies.
I've had school fleets with 12buses that have been interested
in cleaning their own DPFs, justto be able to get their arms
around the process and make surethat the vehicles are serviced
when needed and they're notwaiting in line behind a bunch
of other people, and also tohave control over the process.
(15:42):
Maybe they've been bitten inthe past by people that are in
the cleaning business but don'treally understand what a clean
filter looks like.
Jamie Irvine (15:52):
Right, was that a bit of a Freudian slip bitten in
the past, with that dog barkingin the back?
Wayne Cochrane (15:56):
Yeah, a little bit, a little bit.
Jamie Irvine (15:58):
Wayne, let me ask you something.
If somebody wants to explorewhether or not doing their own
DPF cleaning is a viableeconomic option for them, tell
me about what's onFilterThermcom.
That will enable them to reallyquickly get an understanding
not only of what type ofcleaning machine and package
they should look at, but howthey could discern whether or
(16:19):
not it makes sense economically.
Wayne Cochrane (16:21):
Yeah, FilterThermcom is chock full of
information.
Filterthermcom, I should say,is chock full of information.
One of the better tools we haveis our ROI or return on
investment tool.
It allows you to play withnumbers how many filters in a
week you may figure you're goingto be cleaning, what type of
(16:46):
savings you will have fromcleaning from outside sources.
Average across the country issomewhere between 250 and 350
dollars per cleaning and thenthe equipment cost you.
Pour those numbers into thecalculator and it will spit out
how quickly you can pay for theequipment, and most people are
(17:08):
very pleasantly surprised at howquick that number will pay for
itself.
Jamie Irvine (17:13):
Right.
So if you're in the situationwhere you manage a lot of fleets
and you want to take a look atthis, head over to
FilterThermcom Links are in theshow notes.
Check out that ROI calculator.
We'll also put a link directlyto that calculator so you can
take a look at that.
Wayne, you did a great job oftalking about the issue of
whether or not the DPF isactually clean, what to look for
, what we should be asking ourDPF cleaners before we just
(17:36):
accept that product back.
We also talked about what ittakes to really, you know, from
an economic perspective, wouldit be wise to invest in DPF
cleaning equipment yourself?
Now we're going to talk to theparts house, the distributor who
wants to sell diesel emissionsystem after treatment parts,
but they also want to maybeoffer DPF cleaning as a service.
(17:59):
So let's talk about that.
When you get into the businessof selling after treatment and
getting involved in DPF cleaning, how important is it to have a
product that's packaged well.
That also is a product that ismanufactured here in the USA.
Wayne Cochrane (18:16):
Well, we saw through COVID what the
implications are of relying onoffshore sources.
We were able to maintain ourinventory levels and service our
customers all throughout COVID.
So we felt we were veryfortunate.
But perhaps in hindsight wewere just smart with building
(18:37):
the US Packaging.
That's an odd question.
Most people sort of scratchtheir head, but we feel
packaging is very important.
Many of our competitors willsell you gaskets or clamps and
they're thrown into a large boxor shrink-wrapped to a piece of
(18:58):
cardboard.
They get thrown in a partstruck, they get thrown on a
shelf, stuff gets put on top ofthem and they become destroyed
or missing.
Parts, especially in the clamps, the little T-bolts et cetera,
go missing.
So at Redline we've experiencedall those problems in the past
with similar products and wedecided that we were going to
(19:20):
try to fix that problem bypackaging everything possible in
a corrugated box that protectsthe product, make sure that when
it gets to the end user it'susable and fully functional for
that application.
Jamie Irvine (19:36):
Yeah, so you want to partner with someone who can
provide you with a qualityproduct?
Sure, but this packagingcomponent is important.
Let's talk about the data notonly cross-reference information
, but also the actual productdata that shows up on that
packaging.
Wayne Cochrane (19:51):
Yeah, again, with our packaging we are able
to label every single part andwe've gone the extra step.
Yes, there's a red lineemissions products part number,
but beyond that we'll put on ourlabel that if it's for a Volvo
application, that it's a Volvoapplication and then the
(20:12):
corresponding cross-referencenumbers.
In this industry there's many,many super sessions and we try
to include as many of those aswe possibly can.
So when you push a part acrossthe counter to your customer
he's come in and asked for aCummins number he sees on that
(20:33):
package that the Cummins numberappears and that's immediate
confirmation that he's receivedthe exact part he's asked for.
Jamie Irvine (20:40):
Yeah, it's excellent for the customer
experience If you're on theparts counter.
What tool is available to helppeople with cross-reference
information?
Wayne Cochrane (20:48):
Well, we have gone and spent an awful lot of
time and money creating across-reference tool on our
website.
Even our competitors complimentus on the tool because you put
in a Cummins number, acompetitor's part number, in
most cases, and it pops up withthe Redline Emissions Products
(21:11):
part number.
Additionally, it showscorresponding parts.
So if you're looking for a DPFpart number, you put it into the
tool.
It comes up with our partnumber, some of our competitors'
part numbers, but it also showswhat clamps and gaskets are
required for that unit, which isvery important.
(21:33):
Information, especially on aparts counter, when you're
trying to service yourcustomers' needs 100%.
Nothing worse than sendingsomeone away with a clamp and
having them call back and say,oh, I needed the gasket.
This allows you to plus, sellor oversell to your customers.
Jamie Irvine (21:51):
As my mentor said, Jamie, sell them what they need
, not what they ask for.
Wayne Cochrane (21:56):
Exactly.
Jamie Irvine (21:57):
Yeah, so okay.
So, when it comes to wanting toget into the business of
providing the cleaning service,what considerations do you sit
down and talk with people aboutwhen they're considering buying
some filter therm equipment?
You know how do you walk themthrough the process of deciding
which packages they should buy,whether or not it's something
(22:18):
that they should even considerdoing.
What's the really importantinformation people need to know?
Wayne Cochrane (22:22):
It's important to know what target audience you
want to serve.
As I talk to a lot of peoplethat come in and look to buy the
newest, greatest thing on themarket.
It's not always the right fitfor what they are doing.
(22:43):
For example, you're servicing100% heavy duty.
You're not servicing vehiclesinside your shop and time is not
of great importance.
I mean, overnight service issufficient.
Our thermal package is perfect.
If, however, you're trying toservice off-road light duty, ag
(23:07):
heavy duty, then perhaps theAquius package is better for you
.
Budget comes into play, and wetry to help people understand
what options are available aswell to best put together a
package that fits their needsand fits their budget.
The conversation is alwaysimportant.
(23:28):
I've had many people phone meup and say, hey, I want an oven,
and I'll say, okay, what areyou trying to accomplish?
They didn't understand whenthey were looking at our website
that an oven is just notsufficient to start up a
cleaning business to actuallyunderstand whether the filter
(23:54):
can be cleaned and then providethe information before and then
after the service.
Jamie Irvine (23:59):
When you were talking about the importance of
really thinking about who is itthat you're going to try to
serve and who are you going tooffer this service to.
In our consulting business atthe Heavy Duty Consulting
Corporation, we work with a lotof different people and they
always kind of have this verybroad description of who they
want to do business with, and sowe always tell them we say,
don't go a mile wide and an inchdeep, go an inch wide and a
(24:23):
mile deep.
And you know what that adviceworks every single time.
Wayne Cochrane (24:26):
Yep.
Jamie Irvine (24:27):
I agree.
I think why that's so importanttoo is because once you really
understand your ideal customer,you start to really get a sense
of their needs and you can startto build a service that is very
difficult for others toreplicate.
And that's really importantbecause sometimes in the parts
game it's really hard to finddifferentiation.
Wayne Cochrane (24:45):
Exactly, and if you're in the parts game,
cleaning filters is a naturalextension to selling more parts.
If you clean a filter and youunderstand the emission systems,
you automatically know youclean a filter.
Bang.
You've sold a set of gaskets.
(25:05):
If you're knowledgeable, sold aset of clamps as well.
So it's just not the money thatyou make over the counter by
cleaning a filter.
It's understanding all theservice parts that are required
and go along with that that youcan sell it make money at.
Jamie Irvine (25:21):
I'm your host, jamie Irvin, and we've been
speaking with Wayne Cochran,national Sales Manager at
Redline Emissions Products, andthey are also the ones that
manufacture and sell theFilterTherm DPF cleaning
equipment.
We also had Wayne's neighbor'sdog join us on the show, barking
incessantly through the entireinterview.
So thank you to all youlisteners for their patience and
(25:42):
thanks for your contribution.
Fido Wayne, thanks so much forbeing on the show Just one more
time.
If people want to learn aboutFilterTherm, where should they
go?
Wayne Cochran (25:50):
wwwfilterthermcom .
Okay, links will be gowwwfilterthermcom.
Jamie Irvine (25:54):
Okay, Links will be in the show notes for
filterthermcom and if people areinterested in looking at
whether or not they want to sellthe Redline Emissions products
or they want to get into the DPFcleaning business, they should
go to which website.
Wayne Cochrane (26:06):
For the product line Redline Emissions products.
It's repdirect, wwwrepdirect.
Jamie Irvine (26:15):
Well, I hope you enjoyed that interview with
someone who had over 40 years ofexperience in diesel engines.
Wayne, we hope you're enjoyingyour retirement and we're so
glad that we captured thatinterview with you so we can
share it to new people in theindustry for the first time.
It's now time for our finalsegment.
That's not heavy duty.
(26:36):
I wanted to emphasize a pointwhen it really comes to the
don'ts of DPF cleaning, andthat's pressure washing your DPF
.
So we're going to roll a clipright now and we're going to see
an example of an owner-operatortrying to save money by
pressure washing a DPF.
Roll the clip.
Wayne Cochrane (26:55):
All we're doing is we're holding that pressure
washer.
Jamie Irvine (26:57):
This pressure washer only got 2,000 pounds, so
I'm holding it about six, seveninches away not to get right on
the cap, and we're going to gothrough here and we're going to
pressure wash this and we'regoing to see what happens.
Wayne Cochrane (27:10):
Will this work?
I don't know.
We're going to see what happens.
Will this work?
I don't know.
We're going to find out.
Jamie Irvine (27:20):
If you're listening on the audio version
of the podcast, you're not goingto be able to see the clip, but
I highly recommend you go tothe show notes of this episode,
click the link and watch thevideo so you get the visual.
But what you see is you see anindividual, an owner operator
who has a situation where theyhave a truck that's down.
It's not one of their maintrucks, but it's a truck that's
not earning them any money, andso they're trying to save money
(27:40):
by pressure washing the DPF.
Now, this is a bad idea for anumber of reasons.
First of all, he talks aboutholding the wand, you know,
about six inches away from theDPF.
But the reality is I used tohave a commercial cleaning
business that did a lot ofpressure washing.
I've done hundreds or eventhousands of hours of pressure
(28:01):
washing myself, and I'm going totell you something right now
it's impossible to keep thatwand at exactly the right
distance.
The chances are you're going tomove away, you're going to move
a little too close and you cando significant damage to the DPF
.
Another problem with pressurewashing the DPF alone is you're
(28:22):
not using any cleaning agentlike the surfactant that gets
used in a proper professionalDPF cleaning machine like the
ones sold at FilterTherm, and soyou're not getting a full clean
.
So you may be looking visuallyto see if all the soot and
everything is being washed outthe bottom of the DPF, but you
(28:43):
don't actually get a properclean that way.
So look, pressure washing a DPFis just a bad idea.
You can do damage to the filterwhich is going to cost you a
lot more money than justcleaning it professionally to
replace it.
You're not getting the properclean.
This can lead to other issuesand if you've got a clogged DPF,
(29:03):
you also want an understandingof what's going on in the larger
system, which a professionalDPF cleaning company can offer
you guidance on that.
So, just in general, it's a badidea.
Don't do it.
This guy tried it.
You know he never did actuallytell people how it worked out.
I noticed in the comments ofthat video on YouTube that
(29:26):
somebody asked for like so whathappened?
And nothing was posted that Icould see.
So chances are it didn't workand nothing was posted that I
could see, so chances are itdidn't work.
So this is another reminderdon't pressure wash your DPF.
And really, from a largerperspective, when you think
about a heavy-duty person, youthink about doing things the
heavy-duty way.
Trying to take shortcuts withcommercial vehicles is not a
(29:47):
good idea.
It's not a good idea with yourafter-treatment system engine
management, fuel management,foundation brakes, suspension,
electrical air doesn't matterwhat the system is.
Taking shortcuts and trying todo things on the cheap is not
the heavy-duty way.
I know a lot of people do it,but it's not the heavy-duty way.
I want to encourage you todon't just look at the upfront
(30:11):
costs.
Look at the total costs to makesure that you're making good
quality decisions when it comesto parts and service on your
commercial vehicle.
That's being heavy duty.
Thank you so much for listeningto this episode.
I just wanted to remind you thatwe still have a few open spots
for our parts managementtraining program.
We talked about that a coupleepisodes ago.
(30:33):
We are giving the first 10signups a 20% discount.
It's a deep discount, butyou've got to act soon because
there's only a couple spots left.
So head over toheavydutypartsreportcom.
Forward slash PMT that standsfor parts management training.
Have a meeting with us.
We'll talk about your situation.
We'll give you your pricingbased on the number of employees
(30:56):
you're going to enroll in theprogram, and we'll give you that
20% discount on top of that, sowe look forward to having you
take advantage of this uniqueopportunity in our new parts
management training course.
If you haven't already, go overto heavydutypartsreportcom.
Sign up to our weekly email soyou never miss out on any of the
content that we put out.
In addition to that, if youlisten on the podcast player of
(31:17):
your choice, hit the followbutton for free and give us a
five-star rating and review.
If you are given thatopportunity, it would really
help us with the reach of ourpodcast.
And lastly, if you likewatching the video version of
our podcast, make sure you hitthe subscribe button and the
bell notification on YouTube.
Thank you so much for yourongoing support of the
Heavy-Duty Parts Report andlistening right to the very end
(31:39):
of our episode.
As always, I want to encourageyou to be heavy-duty.
You're listening to the Heavy-Duty Parts Report.
I'm your host, jamie Irvin, andthis is the place where we have
conversations that empowerheavy-duty people.
Welcome to another episode ofthe Heavy-Duty Parts Report.
In this episode, we are goingto talk about legacy and
capturing that tribal knowledgethat people who have worked for
(00:23):
us for 30, 40, or 50 years aretaking with them when they
retire.
How do we capture that?
How do we make sure that wedon't lose that knowledge so
that the next generation canbenefit from it?
We're also going to talk aboutthe do's and don'ts of DPF
cleaning.
It's going to be a greatepisode.
Let's get into it.
One of the things that I set asan objective when I started the
(00:45):
Heavy Duty Parts Report was tocapture knowledge from people
who had 30, 40, and 50 years ofexperience in the heavy duty
parts industry.
I recognize that we are facedwith an unprecedented problem.
There are more older ones inour industry than there are
young ones.
Normally it's the other wayaround, but the reality is that
(01:09):
we are moving into a time inhuman history where we are going
to experience demographicinversion globally, and this is
where, over time, because thereare more older people than
younger people, our demographicsare actually in decline.
That's what the inversion means, and what that means for us in
(01:32):
the heavy-duty parts industry issimply that there are more
people with lots of experienceleaving than there are new ones
coming in, and we can't trainthem fast enough.
So if you're in a company andyou've got some of these people,
what could you do to ensurethat you capture some of that
knowledge?
Well, if these older ones withso much experience are willing
(01:53):
to take on a more mentorshiprole with your young people in
your company, that is anexcellent first step.
Here's the problem with thatfirst step.
That is an excellent first step.
Here's the problem with thatfirst step Once the retired
people are gone, you've lost theopportunity to capture their
knowledge.
So the people that they mentorand train benefit, but they
(02:14):
don't always stay with yourcompany and we have seen a trend
with younger people.
They tend to move from companyto company more often than
people did a generation ago.
So just mentoring, justtraining in the moment, although
(02:34):
it's a good first step, reallyhas the downside that once those
people are gone, you've lostthe opportunity.
This is where video comes in.
Capturing those mentoring andtraining sessions via video
ensures that you are able toretain that training and that
industry and tribal knowledgethat has been built up over
decades, and so I highlyencourage you, if you are a
(02:56):
leader at a heavy-duty partscompany, to start thinking about
how you might compensate yourolder employees with all of
those years of experience toparticipate in a training
program where their knowledge iscaptured on video, thereby
preserving it for generations tocome.
So it's something to thinkabout Now.
(03:17):
As I mentioned when I startedthe Heavy Duty Parts Report, I
recognized that I had a uniqueopportunity to do that, and in
our interview for this episode,what you're going to see is
you're going to see somebodywith 40 years of experience in
the diesel industry and over 15years of experience or more in
(03:38):
DPFs sharing their wisdom andknowledge.
Now this individual has sinceretired they are no longer
working in our industry, butbecause we have this interview
from our archives, we're able toshare it with you and we are
able to share it in the future,and this wisdom and knowledge
that was gained from 40 years ofexperience hasn't been lost.
(04:01):
So I really hope you enjoy thisweek's interview.
We are going to take a quickbreak to hear from our sponsors
and when we get back.
We're going to share thisinterview where we talk about
the do's and don'ts of DPFcleaning from an industry vet
that has since retired and yetwe do not lose his knowledge and
wisdom because we captured iton video.
(04:22):
We'll be right back.
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We're back from the break.
Before the break, we weretalking about the importance of
capturing the knowledge andwisdom of those that have worked
in our industry for decades.
Wayne Cochran from RedlineEmissions Products is one such
example where, because we'vecaptured this interview on video
(06:07):
, we can share it with you again, despite the fact that Wayne
has retired.
Now Wayne may have retired fromhis position and we hope he is
enjoying his retirement, but thecompany that he works for is
still operating.
They still offer these greatproducts and services and you
should definitely think aboutdoing business with them.
Steve Hoke is their president.
(06:28):
He is a longtime client of theHeavy-Duty Consulting
Corporation and we want to makesure that you know that his
company is alive and well anddoing great, despite the fact
that Wayne has retired.
All right, listen in to ourinterview with Wayne Cochran,
national Sales Manager, nowretired from Redline Emissions
Products.
Today we're going to talk abouta subject that gives a lot of
(06:50):
owner-operators and fleetsheartburn, because it is an
issue that keeps coming up.
It's an area of maintenance andrepair that has grown
exponentially in cost over thelast 15 years.
If you just from that littlebit of a tidbit, maybe you're
already realizing I'm talkingabout diesel emission systems.
(07:10):
Our guest today is a returningguest.
Wayne Cochran is the NationalSales Manager of Redline
Emissions Products.
They also manufacture and sellthe FilterTherm brand of DPF
cleaning equipment and he's gotsome deep expertise and some
insights into specific problemsthat he's seeing.
Some deep expertise and someinsights into specific problems
that he's seeing in the market.
We're going to address one ofthem today and we're going to
talk about the solution in termsof what fleets can do.
(07:33):
And then, if you're in theparts business or if you're in
the parts and service businessand you want to get involved in
providing this solution to yourcustomers, we're going to talk
about how you can do that.
I will mention thatunfortunately the neighbors are
away at Wayne's house and thedog is barking, so you may hear
a dog in the background.
We like dogs at the Heavy-DutyParts Report so we won't hold
(07:56):
that against their neighbors toomuch.
Wayne, welcome back to theHeavy-Duty Parts Report.
So glad to have you here again.
Wayne Cochrane (08:02):
Thanks, Jamie.
Always good to see you.
Glad you didn't blame my dog inall of that barking.
But yeah, such is life.
Jamie Irvine (08:10):
Yeah, as a new dog owner, wayne, I know how they
become very quickly parts of thefamily, and I know there's
listeners right now driving downthe highway in their
semi-trucks with their bestfriend sitting on the seat
beside them All right, well, thesubject today is DPF filters
and the cleaning of DPF filters,but we're going to talk
(08:31):
specifically about one thingthat you're seeing in the market
.
So I saw a social media postyou did recently.
It was very well received.
A lot of people talked about it.
You showed a couple of picturesof a quote unquote clean DPF
filter.
Tell us a little bit more aboutthat situation.
What was going on there andwhat's the root problem?
Wayne Cochrane (08:52):
I was speaking to a gentleman that was
interested in purchasing some ofour filter therm DPF cleaning
equipment and throughconversation I just asked, are
you on volume?
And he had indicated that he'scurrently having this filter
cleaned by an outside source,and I just casually asked who
that might be and he gave me aname.
(09:13):
Out of curiosity, I visitedtheir website and I was shocked
that they had photos of beforeand after, and the after photos
had what appears to be blackspaghetti poking out of the
holes.
Now, if you're not familiarwith DPF cleaning, you may not
(09:33):
realize what those actually are.
It's actually unregeneratedsoot that is still in the cell
walls.
To us, that's definitely not aclean filter.
It's one that needs to be bakedat least one more time.
But again, this was someone whowas professionally cleaning
(09:55):
DPFs and showing that as a cleanfilter.
My concern is how many othershops are out there without the
experience to understand what aclean DPF looks like and how
many fleets receive DPFs backwithout really checking?
(10:15):
Was it Ronald Reagan thatalways said trust but verify?
There are steps that you cantake when a filter comes back
from a cleaner to verify that itis truly clean and not one that
needs to be sent through theprocess again.
Jamie Irvine (10:31):
Well, I think the situation with the diesel
emission system really ingeneral for many years is it's
been a bit of a wild wild west,right Like it's just.
There are so many conflictingideas out there about what
constitutes a good cleaningprogram.
You know what methods youshould use, what is a clean
filter, what isn't, and I thinkto your point.
(10:52):
I see a lot of thosemisconceptions are really just
an issue of not having access togood quality information.
So, first of all, let's givepeople that good quality
information.
Wayne, if you don't have aclean filter, if you have that
unregenerated soot comingthrough like spaghetti after a
cleaning has been done and youinstall that back in your
vehicle, what's the impact,what's the big deal with that?
Wayne Cochrane (11:14):
You're not going to get any reliable service
life out of that filter beforeit needs to be pulled again and
cleaned.
And if you go back through yourrecords and say, well, the
filter's been cleaned, I've putit on, driven a month, it's
plugged again.
Do I have engine issues?
Do I have a bad DOC?
It causes all sorts ofquestions to be raised when it
(11:39):
really the root cause is theoriginal filter was not cleaned
properly.
So then you know, you'redigging into your engine, et
cetera, et cetera, trying tofigure out what might be wrong,
when really it's just theservice provided was not correct
.
Jamie Irvine (11:54):
Well, and the minute that you're doing
exploratory diagnostics, all I'mhearing is cha-ching, cha-ching
, cha-ching.
As that dollar goes up and upright At downtime, you have to
pay the mechanic to do it.
I mean, that's just unnecessarycost.
What kind of performance issuesdo vehicles encounter when they
(12:14):
have filters that are beginningto be plugged or plugging
prematurely because they weren'tcleaned correctly?
Wayne Cochrane (12:21):
Well, first of all, the engine's going to start
regenerating or ask for manualregenerations more frequently.
You're going to get performanceissues.
High back pressure can causeturbo problems, egr problems,
all sorts of issues.
So you know, having a cleanfilter on your vehicle is pretty
(12:43):
important.
Jamie Irvine (12:44):
When I hear all of that, I just think of like you
had a situation where really, atthe end of the day, you just
had a filter that wasn't cleanedproperly and if it's left
unaddressed and you keep usingthat service, I hear that that
leads to actual problems withall these other systems.
And we know and you've been onthe show before you've talked
about the absolute necessity toidentify upstream issues.
(13:07):
So you're just opening yourselfup to a whole bunch of trouble,
exactly Okay.
So if this person who owns thetruck and is getting their DPF
cleaned, what intelligentquestions should they be asking
of their DPF cleaner to kind ofgauge whether or not this person
knows what they're doing?
Wayne Cochrane (13:26):
Look for documentation.
Many of the DPF equipmentmanufacturers, such as
FilterTherm, have softwarepackages that allow you to track
DPF cleanings and report onwhat you're seeing when the DPF
comes through the door.
For example, most people willdo either a flow test of the
(13:49):
filter or a weight test of thefilter before it's cleaned and
then again after it's cleaned.
And then we do a pin test whereyou take a 005 welding rod TIG
rod and insert it down severalof the channels of the filter
just to check on the depth.
But you weigh the filter beforethe cleaning and flow test it
(14:13):
and then you do the same processat the end of the cleaning.
You should see a notableincrease in flow and obviously a
decrease in weight.
Most weights are done in gramsbecause the ash is a very light
material and the difference isnot that great in the number of
(14:35):
grams reduced.
Jamie Irvine (14:36):
So when it comes to the you said the weight and
or flow, should a shop really bedoing both?
Like is there an advantagedoing both?
Wayne Cochrane (14:44):
Yeah, there is, because sometimes we'll clean a
filter and we'll see an increasein flow but no change in weight
.
And we realize at that point,with pin testing et cetera, that
there may be soot like thosespaghetti rods that's allowing
the flow to get around thefilter, but there's still
(15:04):
restriction in the filter.
Okay, makes sense.
Jamie Irvine (15:07):
So when it comes to somebody that has a number of
vehicles, let's say they have afleet.
It doesn't have to be a megafleet.
How many units before?
Maybe they should startthinking about doing their own
DPF cleaning themselves.
Wayne Cochrane (15:20):
You know it varies.
I've had school fleets with 12buses that have been interested
in cleaning their own DPFs, justto be able to get their arms
around the process and make surethat the vehicles are serviced
when needed and they're notwaiting in line behind a bunch
of other people, and also tohave control over the process.
(15:42):
Maybe they've been bitten inthe past by people that are in
the cleaning business but don'treally understand what a clean
filter looks like.
Jamie Irvine (15:52):
Right, was that a bit of a Freudian slip bitten in
the past, with that dog barkingin the back?
Wayne Cochrane (15:56):
Yeah, a little bit, a little bit.
Jamie Irvine (15:58):
Wayne, let me ask you something.
If somebody wants to explorewhether or not doing their own
DPF cleaning is a viableeconomic option for them, tell
me about what's onFilterThermcom.
That will enable them to reallyquickly get an understanding
not only of what type ofcleaning machine and package
they should look at, but howthey could discern whether or
(16:19):
not it makes sense economically.
Wayne Cochrane (16:21):
Yeah, FilterThermcom is chock full of
information.
Filterthermcom, I should say,is chock full of information.
One of the better tools we haveis our ROI or return on
investment tool.
It allows you to play withnumbers how many filters in a
week you may figure you're goingto be cleaning, what type of
(16:46):
savings you will have fromcleaning from outside sources.
Average across the country issomewhere between 250 and 350
dollars per cleaning and thenthe equipment cost you.
Pour those numbers into thecalculator and it will spit out
how quickly you can pay for theequipment, and most people are
(17:08):
very pleasantly surprised at howquick that number will pay for
itself.
Jamie Irvine (17:13):
Right.
So if you're in the situationwhere you manage a lot of fleets
and you want to take a look atthis, head over to
FilterThermcom Links are in theshow notes.
Check out that ROI calculator.
We'll also put a link directlyto that calculator so you can
take a look at that.
Wayne, you did a great job oftalking about the issue of
whether or not the DPF isactually clean, what to look for
, what we should be asking ourDPF cleaners before we just
(17:36):
accept that product back.
We also talked about what ittakes to really, you know, from
an economic perspective, wouldit be wise to invest in DPF
cleaning equipment yourself?
Now we're going to talk to theparts house, the distributor who
wants to sell diesel emissionsystem after treatment parts,
but they also want to maybeoffer DPF cleaning as a service.
(17:59):
So let's talk about that.
When you get into the businessof selling after treatment and
getting involved in DPF cleaning, how important is it to have a
product that's packaged well.
That also is a product that ismanufactured here in the USA.
Wayne Cochrane (18:16):
Well, we saw through COVID what the
implications are of relying onoffshore sources.
We were able to maintain ourinventory levels and service our
customers all throughout COVID.
So we felt we were veryfortunate.
But perhaps in hindsight wewere just smart with building
(18:37):
the US Packaging.
That's an odd question.
Most people sort of scratchtheir head, but we feel
packaging is very important.
Many of our competitors willsell you gaskets or clamps and
they're thrown into a large boxor shrink-wrapped to a piece of
(18:58):
cardboard.
They get thrown in a partstruck, they get thrown on a
shelf, stuff gets put on top ofthem and they become destroyed
or missing.
Parts, especially in the clamps, the little T-bolts et cetera,
go missing.
So at Redline we've experiencedall those problems in the past
with similar products and wedecided that we were going to
(19:20):
try to fix that problem bypackaging everything possible in
a corrugated box that protectsthe product, make sure that when
it gets to the end user it'susable and fully functional for
that application.
Jamie Irvine (19:36):
Yeah, so you want to partner with someone who can
provide you with a qualityproduct?
Sure, but this packagingcomponent is important.
Let's talk about the data notonly cross-reference information
, but also the actual productdata that shows up on that
packaging.
Wayne Cochrane (19:51):
Yeah, again, with our packaging we are able
to label every single part andwe've gone the extra step.
Yes, there's a red lineemissions products part number,
but beyond that we'll put on ourlabel that if it's for a Volvo
application, that it's a Volvoapplication and then the
(20:12):
corresponding cross-referencenumbers.
In this industry there's many,many super sessions and we try
to include as many of those aswe possibly can.
So when you push a part acrossthe counter to your customer
he's come in and asked for aCummins number he sees on that
(20:33):
package that the Cummins numberappears and that's immediate
confirmation that he's receivedthe exact part he's asked for.
Jamie Irvine (20:40):
Yeah, it's excellent for the customer
experience If you're on theparts counter.
What tool is available to helppeople with cross-reference
information?
Wayne Cochrane (20:48):
Well, we have gone and spent an awful lot of
time and money creating across-reference tool on our
website.
Even our competitors complimentus on the tool because you put
in a Cummins number, acompetitor's part number, in
most cases, and it pops up withthe Redline Emissions Products
(21:11):
part number.
Additionally, it showscorresponding parts.
So if you're looking for a DPFpart number, you put it into the
tool.
It comes up with our partnumber, some of our competitors'
part numbers, but it also showswhat clamps and gaskets are
required for that unit, which isvery important.
(21:33):
Information, especially on aparts counter, when you're
trying to service yourcustomers' needs 100%.
Nothing worse than sendingsomeone away with a clamp and
having them call back and say,oh, I needed the gasket.
This allows you to plus, sellor oversell to your customers.
Jamie Irvine (21:51):
As my mentor said, Jamie, sell them what they need
, not what they ask for.
Wayne Cochrane (21:56):
Exactly.
Jamie Irvine (21:57):
Yeah, so okay.
So, when it comes to wanting toget into the business of
providing the cleaning service,what considerations do you sit
down and talk with people aboutwhen they're considering buying
some filter therm equipment?
You know how do you walk themthrough the process of deciding
which packages they should buy,whether or not it's something
(22:18):
that they should even considerdoing.
What's the really importantinformation people need to know?
Wayne Cochrane (22:22):
It's important to know what target audience you
want to serve.
As I talk to a lot of peoplethat come in and look to buy the
newest, greatest thing on themarket.
It's not always the right fitfor what they are doing.
(22:43):
For example, you're servicing100% heavy duty.
You're not servicing vehiclesinside your shop and time is not
of great importance.
I mean, overnight service issufficient.
Our thermal package is perfect.
If, however, you're trying toservice off-road light duty, ag
(23:07):
heavy duty, then perhaps theAquius package is better for you
.
Budget comes into play, and wetry to help people understand
what options are available aswell to best put together a
package that fits their needsand fits their budget.
The conversation is alwaysimportant.
(23:28):
I've had many people phone meup and say, hey, I want an oven,
and I'll say, okay, what areyou trying to accomplish?
They didn't understand whenthey were looking at our website
that an oven is just notsufficient to start up a
cleaning business to actuallyunderstand whether the filter
(23:54):
can be cleaned and then providethe information before and then
after the service.
Jamie Irvine (23:59):
When you were talking about the importance of
really thinking about who is itthat you're going to try to
serve and who are you going tooffer this service to.
In our consulting business atthe Heavy Duty Consulting
Corporation, we work with a lotof different people and they
always kind of have this verybroad description of who they
want to do business with, and sowe always tell them we say,
don't go a mile wide and an inchdeep, go an inch wide and a
(24:23):
mile deep.
And you know what that adviceworks every single time.
Wayne Cochrane (24:26):
Yep.
Jamie Irvine (24:27):
I agree.
I think why that's so importanttoo is because once you really
understand your ideal customer,you start to really get a sense
of their needs and you can startto build a service that is very
difficult for others toreplicate.
And that's really importantbecause sometimes in the parts
game it's really hard to finddifferentiation.
Wayne Cochrane (24:45):
Exactly, and if you're in the parts game,
cleaning filters is a naturalextension to selling more parts.
If you clean a filter and youunderstand the emission systems,
you automatically know youclean a filter.
Bang.
You've sold a set of gaskets.
(25:05):
If you're knowledgeable, sold aset of clamps as well.
So it's just not the money thatyou make over the counter by
cleaning a filter.
It's understanding all theservice parts that are required
and go along with that that youcan sell it make money at.
Jamie Irvine (25:21):
I'm your host, jamie Irvin, and we've been
speaking with Wayne Cochran,national Sales Manager at
Redline Emissions Products, andthey are also the ones that
manufacture and sell theFilterTherm DPF cleaning
equipment.
We also had Wayne's neighbor'sdog join us on the show, barking
incessantly through the entireinterview.
So thank you to all youlisteners for their patience and
(25:42):
thanks for your contribution.
Fido Wayne, thanks so much forbeing on the show Just one more
time.
If people want to learn aboutFilterTherm, where should they
go?
Wayne Cochran (25:50):
wwwfilterthermcom .
Okay, links will be gowwwfilterthermcom.
Jamie Irvine (25:54):
Okay, Links will be in the show notes for
filterthermcom and if people areinterested in looking at
whether or not they want to sellthe Redline Emissions products
or they want to get into the DPFcleaning business, they should
go to which website.
Wayne Cochrane (26:06):
For the product line Redline Emissions products.
It's repdirect, wwwrepdirect.
Jamie Irvine (26:15):
Well, I hope you enjoyed that interview with
someone who had over 40 years ofexperience in diesel engines.
Wayne, we hope you're enjoyingyour retirement and we're so
glad that we captured thatinterview with you so we can
share it to new people in theindustry for the first time.
It's now time for our finalsegment.
That's not heavy duty.
(26:36):
I wanted to emphasize a pointwhen it really comes to the
don'ts of DPF cleaning, andthat's pressure washing your DPF
.
So we're going to roll a clipright now and we're going to see
an example of an owner-operatortrying to save money by
pressure washing a DPF.
Roll the clip.
Wayne Cochrane (26:55):
All we're doing is we're holding that pressure
washer.
Jamie Irvine (26:57):
This pressure washer only got 2,000 pounds, so
I'm holding it about six, seveninches away not to get right on
the cap, and we're going to gothrough here and we're going to
pressure wash this and we'regoing to see what happens.
Wayne Cochrane (27:10):
Will this work?
I don't know.
We're going to see what happens.
Will this work?
I don't know.
We're going to find out.
Jamie Irvine (27:20):
If you're listening on the audio version
of the podcast, you're not goingto be able to see the clip, but
I highly recommend you go tothe show notes of this episode,
click the link and watch thevideo so you get the visual.
But what you see is you see anindividual, an owner operator
who has a situation where theyhave a truck that's down.
It's not one of their maintrucks, but it's a truck that's
not earning them any money, andso they're trying to save money
(27:40):
by pressure washing the DPF.
Now, this is a bad idea for anumber of reasons.
First of all, he talks aboutholding the wand, you know,
about six inches away from theDPF.
But the reality is I used tohave a commercial cleaning
business that did a lot ofpressure washing.
I've done hundreds or eventhousands of hours of pressure
(28:01):
washing myself, and I'm going totell you something right now
it's impossible to keep thatwand at exactly the right
distance.
The chances are you're going tomove away, you're going to move
a little too close and you cando significant damage to the DPF
.
Another problem with pressurewashing the DPF alone is you're
(28:22):
not using any cleaning agentlike the surfactant that gets
used in a proper professionalDPF cleaning machine like the
ones sold at FilterTherm, and soyou're not getting a full clean
.
So you may be looking visuallyto see if all the soot and
everything is being washed outthe bottom of the DPF, but you
(28:43):
don't actually get a properclean that way.
So look, pressure washing a DPFis just a bad idea.
You can do damage to the filterwhich is going to cost you a
lot more money than justcleaning it professionally to
replace it.
You're not getting the properclean.
This can lead to other issuesand if you've got a clogged DPF,
(29:03):
you also want an understandingof what's going on in the larger
system, which a professionalDPF cleaning company can offer
you guidance on that.
So, just in general, it's a badidea.
Don't do it.
This guy tried it.
You know he never did actuallytell people how it worked out.
I noticed in the comments ofthat video on YouTube that
(29:26):
somebody asked for like so whathappened?
And nothing was posted that Icould see.
So chances are it didn't workand nothing was posted that I
could see, so chances are itdidn't work.
So this is another reminderdon't pressure wash your DPF.
And really, from a largerperspective, when you think
about a heavy-duty person, youthink about doing things the
heavy-duty way.
Trying to take shortcuts withcommercial vehicles is not a
(29:47):
good idea.
It's not a good idea with yourafter-treatment system engine
management, fuel management,foundation brakes, suspension,
electrical air doesn't matterwhat the system is.
Taking shortcuts and trying todo things on the cheap is not
the heavy-duty way.
I know a lot of people do it,but it's not the heavy-duty way.
I want to encourage you todon't just look at the upfront
(30:11):
costs.
Look at the total costs to makesure that you're making good
quality decisions when it comesto parts and service on your
commercial vehicle.
That's being heavy duty.
Thank you so much for listeningto this episode.
I just wanted to remind you thatwe still have a few open spots
for our parts managementtraining program.
We talked about that a coupleepisodes ago.
(30:33):
We are giving the first 10signups a 20% discount.
It's a deep discount, butyou've got to act soon because
there's only a couple spots left.
So head over toheavydutypartsreportcom.
Forward slash PMT that standsfor parts management training.
Have a meeting with us.
We'll talk about your situation.
We'll give you your pricingbased on the number of employees
(30:56):
you're going to enroll in theprogram, and we'll give you that
20% discount on top of that, sowe look forward to having you
take advantage of this uniqueopportunity in our new parts
management training course.
If you haven't already, go overto heavydutypartsreportcom.
Sign up to our weekly email soyou never miss out on any of the
content that we put out.
In addition to that, if youlisten on the podcast player of
(31:17):
your choice, hit the followbutton for free and give us a
five-star rating and review.
If you are given thatopportunity, it would really
help us with the reach of ourpodcast.
And lastly, if you likewatching the video version of
our podcast, make sure you hitthe subscribe button and the
bell notification on YouTube.
Thank you so much for yourongoing support of the
Heavy-Duty Parts Report andlistening right to the very end
(31:39):
of our episode.
As always, I want to encourageyou to be heavy-duty.
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