Episode Fifty-Two: Symbiosis

In this episode I discuss the three-legged stool that makes up a hospice agency.

The three legs are Sales, Operations and Clinical. If either of these legs is having problems, the stool is at risk to fall down.

I recently had a listener ask me to discuss the differences between office staff and field staff. She asked the following question.

I am wondering if you have already completed a podcast on the differences between what management does in the office compared to what field nurses do, and how each impacts the other. 

It sounds like you have held each position and can can safely compare and contrast. 
For instance I know I have heard and seen a lot of field nurses say “ it’s easy for management to sit up there in the office and dictate what should be happening out here – while they are in the office drinking coffee and having a real lunch break” I know that’s not true but it’s easy to think that when we run in and out for supplies for a short time. 

In this episode I explain how Operations really drives the culture of the agency. It is Operations that provides a positive or negative environment for everyone to function within.

I also explain how poor leadership can really affect the moral of the organization.

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