Episode Forty-Three: Case Manager Foundations

For this episode I take one of my coaching sessions from inside The Hospice Nursing Community and bring it to the show.

This is something I have ever done before. In general, I like to make sure content inside of The Hospice Nursing Community is unique and cannot be found anywhere else.

In this episode, I review 8 different characteristics that I believe are essential for a successful case manager to possess.

1. Reliability
   The agency and its patients will suffer if they have a case manager who calls in all the time and is generally unreliable.
2. Orgainized
   A case manager must be organized to be successful.
3. Integrity
   A case manager needs to be a person of their word. They need to be where they say that will be and do what they say they will do.
4. Humility
   An arrogant case manager has no place in hospice. At its care, Hospice care is serving others. Arrogant nurses struggle with serving others.
5. Honesty
   Hospice comes with a lot of autonomy. It is easily for hospice staff in general to sneak around and get caught up in personal activities when they should be working. 
6. Ownership
   A good case manager takes ownership of their caseload. They don’t wait around for someone else to fix the problems. they are proactive. 
7. Present
   A case manager avoids distractions during patient visits. They also chart at the bedside.
8. Be a Finisher
   A case manager must make sure they walk in the front door of their home with the day’s work completed, because home is our first job.

Every one of these character traits are essential for case management succsss.

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