In this episode I answer the following question from May. May has been charged with a hospice startup.
“I always strive to maintain the values of empathy and fairness, and I am committed to being an unwavering advocate for our team and our patients. Currently, we've encountered challenges with documentation using Matrix Care. The process has proven to be time-consuming, and I am reaching out to see if you have insight on how to optimize the documentation procedures. I would greatly appreciate any pointers or guidance you can provide.”
I take the long road to answer May’s question by sharing what I would want to focus on if I were in her position.
I cover the following concepts.
- Ask yourself “does it scale,” with every new idea or solution.
- The importance of creating culture
- Team first. Patients second.
- Build and maintain a robust orientation program
- Deep dive your EMR
- Be a brave leader
During the episode I share that I am currently building what I call “Tip Sheets” for Kantime; the EMR my company uses.
I explain that I will be offering my Kantime Tip Sheets as a product from The Hospice Nursing Community. Please reach out to me via email at james@confessionsofahospicenurse.net or phone at 816-834-9191 to be put on the waiting list.
During the show I offer May a free membership at The Hospice Nursing Community with access to my Tip Sheets template as well as all my orientation materials to help her get started with this new endeavor.
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As always, don’t forget to call, text or email to leave feedback! I would love to hear from you!
816-834-9191
James@confessionsofahospicenurse.net
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Be sure to check out thehospicenursingcommunity.com for extra content as well as hope, help and encouragement from other hospice nurses just like you!
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