The Huddle - Episode 174 - The Art of Handling Customer Claims and Inspections

Customer claims and inspections can make or break your reputation — but when handled the right way, they can actually strengthen your business. This week on The Huddle, Daniel and Jose sit down with David Zach, a respected flooring inspector, to talk about the right way to approach claims, navigate tough conversations, and protect your credibility in the process. From understanding what inspectors look for to learning how to prevent issues before they start, this episode is packed with real-world advice for every flooring professional. What You’ll Learn in This Episode: How to handle customer claims with professionalism and confidence The most common causes of inspection disputes (and how to avoid them) What inspectors look for when evaluating installations Communication strategies that build trust and prevent escalation Whether you’re a business owner, installer, or project manager, this episode will help you sharpen your processes, protect your reputation, and deliver the kind of quality work that stands up to any inspection. Why This Episode Matters: At The Huddle Podcast, we’re all about Forward Progress — bringing together flooring professionals for real, raw, and honest conversations that help elevate the trade and the people behind it. ⬇️ Don’t miss our sponsors who help make The Huddle possible: 🔧 ShagTools.com Your go-to source for professional flooring tools, supplies, and accessories. 🛒 Use code HUDDLE10 for 10% off your first order! 👉 Shop ShagTools.com 🚀 Go Carrera Build your profile, prove your skills, and connect with contractors—all in one place. 👉 Learn more at GoCarrera.com 🛠️ Stubbi Tools by Preferred Flooring Installer-designed tools that work as hard as you do. 👉 Check out Stubbi Tools NAFCT NAFCT is a leading provider of flooring solutions, offering top-quality training, certifications, and support to elevate the industry. 👉 Learn more: https://www.nafct.com 🔹 Divergent Adhesives Innovative adhesive solutions crafted for performance and reliability in the flooring industry. 👉 Check them out: https://www.divergentadhesives.com 🔗 Meet all our sponsors & partners: https://thehuddle.team/sponsors Stay Connected & Join the Conversation! The Huddle Podcast is where the flooring industry comes together to connect, learn, and thrive! Recognized as the #1 podcast in the flooring community, we provide an unmatched platform for professionals to discuss everything from installation techniques to industry trends. At The Huddle, we’re all about driving Forward Progress—empowering seasoned installers, contractors, and flooring enthusiasts to grow, innovate, and lead in their craft. Whether you’re looking for real conversations, actionable insights, or inspiration to take your career to the next level, The Huddle is your home for real discussions that matter. Want to be a guest on The Huddle? Email [e-mail] We want to send a special shoutout to our sponsors! FloorCloudFloorCloud revolutionizes jobsite management with its cutting-edge platform, allowing contractors to remotely monitor ambient conditions like temperature and humidity in real-time. Paired with rugged sensors and instant mobile alerts, their technology ensures installations meet manufacturer specifications, reducing liability and enhancing quality control. Learn more at https://floorcloud.com Go CarreraCreate your FREE Installer profile at https://gocarrera.com and become part of the future of the industry TODAY!GET TRAINED! Find a list of training dates here: https://gocarrera.com/resources/training/ Preferred FlooringPreferred Flooring proudly introduces Stubbi Flooring Tools—designed by installers for installers. Stubbi tools are crafted for precision, durability, and ease of use, helping flooring professionals tackle any project with confidence. Explore the full Stubbi line at https://preferredflooringmi.com/stubbi Please visit our new website! https://thehuddle.team