Before You Tell, Ask: Coaching Strategies for Regional and Property Managers

In this episode of the JuvoHub podcast, host Jonathan Saar and guest Ed Buckley dive into the real-world dynamics between regional managers and property managers—how to prepare for site visits, set clear expectations, coach effectively, and keep stress low while results stay high. You’ll hear field-tested practices like “Before you tell, ask,” walking the property (yes, on foot), knowing your numbers and your market, and creating an agenda that leads to action—not anxiety. TL;DR: Strong regional–property manager relationships thrive on preparation, clear communication, and mutual respect. Watch, follow, and share to help the industry lead with clarity, consistency, and respect. Where learning leads! Key Takeaways: 00:00 – Why this relationship matters: less stress, better results01:15 – Guest background: decades on both sides of multifamily03:20 – The purpose of a site visit: information + training moments04:35 – Regional prep that sets the tone: do your homework, bring questions06:55 – Skip the report binders: you already have the data08:00 – Be on time, set expectations, share the agenda09:35 – Coaching rule: “Before you tell, ask” to uncover real blockers11:40 – Communication traps: don’t assume you know the whole picture12:45 – Don’t “sneak up”: announce visits and know the team by name13:45 – Culture builders: engage maintenance, small talk that opens doors15:55 – Break bread: why lunch together boosts trust and candor17:20 – PM prep: know your KPIs, market, comps, and nearby developments19:35 – Data over opinions: answer with facts, not “I think”22:05 – Walk the property (on foot): model standards, pick up trash24:15 – Handling surprises: oldest ready unit test and accountability26:30 – “You are what your numbers say you are”: plan the comeback27:50 – Wrap-up: practical takeaways for calm, clear, consistent leadership Lead with Prep, Partnership, and Proof Great regional–PM relationships are built on preparation, clear expectations, and coaching that starts with questions—not directives. When regionals arrive on time with the data, walk the property, and model standards, they create space for PMs to respond with facts, not guesses. The result is a calm, consistent rhythm where people feel supported, issues surface faster, and the numbers improve—because everyone is working from the same plan. Class Dismissed!