Episode Transcript
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(00:17):
Hello, everyone. Welcome to the J Hub podcast.
I'm your host, Jonathan Sa.
We are on part 3 of our special
series on the property management journey,
doctor Debbie Phillips. Welcome again to the show.
Note nice to have you with us for
this special series for our audience. How are
you doing today?
(00:38):
I'm fantastic, and I can't wait for us
to start talking about career
exploration.
Me too. Part 1, we talked about the
foundation
part 2, we talked about continuing
education. Here we are to part 3 of
this series
and really focusing on that career, What does
it look like? How do you get there,
(00:59):
what you do?
We know that you have all of the
answers with all of your amazing experience and
and
we're we're grateful. We're looking forward to hearing
in your comments on.
You know, our audience is like, okay. You
know, it's
it's amazing.
You you think back
just a few decades ago,
(01:20):
and
we had a generation of people that
were would start a job and
often that was their job, Their whole career.
That that's it. 1 job.
Never changed. 30, 40, 50 years and and
retiring.
It's a bit of a different dynamic that
we have in this day in age. And
so it's super important to talk about how
(01:42):
you can explore your career path.
So
let's kick it off,
Debbie. Please talk to us about
what does that mean? What
what's a... Why does someone look at the
diversity that there isn't in a career path?
You know, thinking outside the box is a
(02:02):
term, what's your opening statement when it comes
to looking at all of the different career
paths that are available to people.
Well, you know, I always
like to start out and thank you again
for
inviting me to be part of this
conversation. And, you know, Jonathan, my mother gave
(02:23):
me some
wise
guidance 1 time or, you know, some encouragement.
She said, Debbie pick a career that doesn't
have an expiration date.
And that really resonated
with me because housing is essential to life.
And
I think about it because there are so
(02:44):
many diverse career opportunities that
you know, spring out of
and exists because of housing.
And I'm looking at some of my notes
now, and I wanna encourage our listeners
to visit a website WWW
dot building
careers
(03:05):
dot org.
And when you think about
careers building communities dot org, I wanna
go back and give you the correct. It's
WWW
careers
building
communities dot org. And Jonathan, you could post
that in the show notes. Sure. That 1
stop
(03:25):
shop. That 1 website, if you go on
that website, you'll see an interactive
map.
That website was created
because when you drive by a building or
an apartment community, you don't automatic think about
the diverse career opportunities like, who had to
(03:48):
design the plates who who created who put
the infrastructure in, who, you know, did the
interior design
who put the, you know, gate around the
pool, who created that beautiful
outdoor space. There are
so many career opportunities
that really, you know,
(04:10):
relate to
1 type of development. And then when you
think about commercial industrial in residential, that opens
the flood gates even more.
To career opportunities.
And so 1 thing too, Jonathan, that I
would like to,
post in the show notes is some research
(04:30):
by Christopher Lee and associates.
And he recently,
Ceo and associates
posted
in unit's magazine,
March of 20 24,
a
industry
compensation
report. Okay. And
(04:52):
I would love to to share that with
our audience. And
it's not all about the money,
but when we talk about
career changers,
and we talk about
people that wanna go from a branch manager
in a bank,
what would be a transferable
position
(05:13):
that they could go into into
the apartment community. And I said, well, a
great place to start is what?
An assistant manager.
You know, you, we have to do customer
service in a bank. Well, guess what? We
have to do customer service in an apartment
community.
So when we talk about,
you know, the opportunities
(05:35):
that exist in property management
whether you're a student or a career changer,
you need to think about what are those
transferable
skills that exist? And going back to careers
building communities dot org,
that
website, if you go under the tab,
(05:56):
explore the industry or you even go under
the educators tab, you'll see
great places to start, whether you have a
high school degree or you have an advanced
post secondary
degree.
You can see a selection of career opportunities
there.
(06:16):
Okay. Well, those are some amazing resources that
is a great place for our audience to
start
and
you know, really kinda map it out nice
visual. So thank you for sharing the
sharing those resources with us.
I I wanna take us back just for
a minute, on their last 2
episodes on this
(06:37):
series,
you really talked a lot about,
you know, making sure you know who you
are developing your your skills don't just jump
into something because it's an opportunity.
Make sure you're... You know who you are
and find something that's gonna be a good
fit for you.
But at the same time,
(06:58):
there's a whole big world out there in
the in the industry. So how do you
strike a balance between the 2? How does
a professional
who is, you know, navigating their career lattice?
In property management.
How do they remain
adaptable
and
give them some give themselves some space to
(07:19):
explore?
Well, I think 1 of the very, you
know, first places to start is attending events.
Because if you can attend some events, and
you can sometimes pay as a member, if
you're a member or a non member,
But I have always found it to be
a wise investment, even paying
(07:43):
you know, a 1 class fee
as you know,
a person that's always wanting to learn and
to take
information. I always love to go to market,
events where they're talking about what's happening in
the current market. I know,
Jonathan you and I
or a member of the Institute of Real
(08:04):
estate management, and some of the most meaningful
events that I go to is hearing from
a cross section of leaders
talking about what's going on in their particular
niche in the industry. So I would say,
you know, I talk about professional agility.
Okay?
And to be agile,
(08:25):
you have to be what, You have to
be curious.
You have to be flexible.
You have to think about what is the
current
landscape
or what is the temperature of the market?
You know, right now, we're seeing,
increasing interest rates. So we're seeing people what
(08:45):
staying put.
They're postponing their relocation for, you know, a
short period of time. So what does that
mean for a person's career?
Well, number 1, taking care of where residents
live now.
And
you always think about another, you know, trend
right now is aging in place,
(09:06):
home
modification. You know, people are trying to retrofit
their home because they're trying to make it
accessible
for maybe an aging parent.
There's so many different
opportunities that exist
but I believe in bloom where you're planted,
but also
(09:27):
thinking about what is the market
demanding.
The market is demanding
collaboration. The market is demanding
energy efficiency
because what
operating cost are going up. So you have
to be curious
about what is happening
in the current marketplace.
(09:48):
And then think about your career and where
you fit in in in solving those problems.
Okay. Yeah. As always sound advice.
In an industry that continues to change. The
way
way the certain job positions were handled even
just few years ago are being handled in
a completely different way because of technology,
(10:10):
needs, sector,
location so on and so forth.
So thank you for that,
that sound advice.
Now,
as I'm listening to you, I'm I'm putting
myself in shoes of that individual. So it's
like, okay. I'm the property manager professional.
I started up my career in leasing. Now
(10:30):
I'm a manager,
you know, the next step might be a
a regional,
but it's just... I've always been interested in
asset manage. I've always been interested in development,
and I've taken courses.
I've gotten some certifications to to make that
that a
a left turn so to speak in in
(10:52):
my career,
But I'm scared that it's very... It's a
big leap. I've been doing this for
5 years, 10 years already.
Any advice for how to overcome
that,
those those feelings
and and feeling confident in making that adjustment
(11:13):
in in a career.
Well, Jonathan, we could do a whole
podcast
episode on strengthening your mental muscle.
Okay?
Fear holds us back, and what is fear?
Fear it can be, you know, forget everything
and run, fear can mean false evidence appearing
(11:33):
real. I mean, I have about 4 5
other acronyms
fear. Yeah. But at the bottom line,
you gotta advocate for yourself.
But 1 of the best places just start
thinking
about your career lattice or changing lanes on
that super highway
is to think about
internally
(11:54):
the top companies
today
have this mantra of promoting from within.
The people that you work around first know
you best.
So start in your own company,
advocating for yourself, raising your hand,
going to lunch with the development department, going
(12:15):
to lunch with the risk management or the
construction department.
Start where you are first
and look for
added opportunities in your like Oh, Doctor Debbie
my plate full. I can't take on anything
else. Mh. You absolutely can take on something
else if you're hungry for it.
You know, and that goes back to your
(12:38):
old mental... Your your whole mental mindset.
But
look for opportunities
in your own company first.
And if that doesn't produce the fruit that
you want,
start net weaving.
I use a term called net weaving, not
networking.
Networking is
transactional.
(12:58):
Net weaving is
transformational.
I would go to our industry events. I
would attend luncheon. I would attend workshop,
And then I would start putting
my own
request out there in my circles of influence,
say, hey.
I've been doing this for 2 and a
half years. I'm curious about
(13:20):
this particular
position. I've explored some positions internally, but I'd
like also see what's out there. Do you
know of anything in your company?
And that goes back to personal branding?
When you have an impeccable brand, somebody's gonna
take your name into that meeting. But if
you don't have an impeccable brand, no 1
(13:41):
is gonna share that brand it's just like
us sharing our favorite restaurant. We're happy to
share our favorite restaurants based on the service
and the quality and the price and all
of that. So you gotta compete on your
own personal brand
and look for those opportunities.
But again,
I'm gonna go back to episode number 1.
If you can't communicate, if you don't know
(14:03):
what your strengths are. If you haven't created
a vision board for yourself, you can't articulate
that.
So I always tell everybody.
If I'm gonna help you
I need for you
to come with a compelling
why should I help you. And then you
(14:24):
can start investigating
those other,
career paths.
Yeah.
Very nice.
So
it it takes me back to some things
that I've noticed on Linkedin,
and I've talked about this in sessions I've
taught before about personal branding.
(14:44):
And
it's the art of reciprocity.
And and you highlighted that. It's like, okay.
You... If you're involved in a platform such
as Linkedin, or if you're involved in volunteering
for your
local chapter
or your apartment
Association.
Can we dive into that just a little
(15:05):
bit more? Like, when you are giving when
you are in service to the industry,
what benefits have you seen
when it comes to a... To this topic,
exploring your career path, is that
and is that a benefit if it you
know, giving of yourself to the industry in
that way.
(15:26):
Well, absolutely,
you know, I will tell you that I
always
believe that,
you know, when you give more you get
more.
And I will tell you this, you have
to have
etiquette. You have to understand business etiquette,
and we could do a whole session on
(15:48):
this too.
You know, when
people wanna invest in people
that are confident.
And I didn't say cocky,
and I said, somebody that's confident in knowing
who they are.
So somebody that is
(16:08):
has strong emotional intelligence,
and someone
that is not a score keeper.
But someone
approaches something from a generous heart
and wants to be a part of something
good.
People will take you seriously
when you've done the work.
(16:29):
The only place
that success comes before work is in the
dictionary.
I look at who's doing the work.
And
who's doing the work with a grateful and
generous heart.
See, out of your heart comes everything.
Yes. And if your heart is not in
(16:50):
it, you're going to have a poor quality.
But if you give of your time and
your talents and your treasure in a really
meaningful and intentional way,
success is bound to happen.
You have to have perseverance.
You have to
understand that you can't take
(17:10):
things personally.
You may get,
you know, 10 o's before you even get
a maybe.
But you have to have
that strong emotional fort 2 that says you
know what? I'm committed to this.
I'm willing to do the work.
I'm willing to be humbly confident.
I'm willing to listen,
(17:31):
and I'm willing to come
and help.
People love
to have help.
And we we we see that all in
our industry. We have a very generous
industry.
Yeah.
And time and time again, we we've... Are
we able to filter out those who are
(17:52):
just in it for themselves versus those who
truly are are in a position to give
to the
community, give to the industry.
And then
because of that track record of investing in
others
when there's a need in their world,
it's just amazing.
(18:13):
It is simply amazing to see
how
much their network
our peers, our friends
rally
to provide that assistance because
that's that's been their
track record. It's just part of who they
are. It's very intentional as you use that
word.
(18:33):
A lot. We are very grateful. So thank
you for that.
Thank you for that advice. I, it's
it's an appropriate way to kinda wrap up
this series is
we've talked about some fundamentals.
We've talked about some
resources,
but the common
theme between all 3 of these episodes is
(18:56):
what are you doing? What are you doing
with your solve. How would you wrap up
this
this series,
my friend, the journey in property management, What's
your closing
closing comments
for our audience.
Well, whether it be episode 1, 2 or
(19:16):
3
You are the Ceo of Y0U.
Mh.
And
I always tell people
that when you are thinking about
where you are and where you wanna get
to.
I want you to think about
who's around you? Controlling your environment?
(19:39):
Where are you investing in yourself and in
other?
And
the other thing that I wanna say is
when you get very clear,
about what you want. And I want all
of our listeners to write the word clarity
down.
You know,
learning to say no is important because every
(20:00):
time you say no, you're saying yes to
something else.
Say yes to your success.
Say yes to,
I'm going to be, you know,
so
committed to the, you know,
development, my own professional development that I have
no time to criticize somebody else.
(20:22):
Stay in your swim lane,
develop your god given gifts
because there's enough
son for
everybody.
And you don't have to
have a mindset set of scarcity.
Have a mindset of abundance,
help others win.
(20:42):
And Jonathan, that's what you and I've done
today,
we are devoted to each other. We're dedicated
to advancing
the professionalism within our industry
and
certainly
to all of our listeners.
Martin Luther King said, you don't have to
(21:03):
see the whole staircase.
You just have to see the next step.
And that's what these
episodes that,
Jonathan these programs that Jonathan has produced.
The intent is for you to see your
next step. Whether it be on a career
ladder or on a career lattice,
(21:24):
we're here to equip you with the resources
and the tools and the people
that can help you get to where you
wanna go. So, Jonathan, thank you for just
allowing me to share my heart today.
Yeah.
And it's an amazing heart my friend. I'm
very, very grateful to have you on the
show again. It's it's always
an amazing privilege. We have a good time
(21:44):
whenever we're together, and, yes, for our audience.
If this is your first time here in,
doctor Debbie, please connect with her on Linkedin.
Feel free to connect with me on Linkedin,
we're always here to help. Yes. That's where
the J hub podcast is all about trying
to serve our industry and give as much
resources as possible
(22:05):
as you develop your career. So again, doctor
Debbie with humble and heartfelt gratitude. Thank you
very, very much for being part of the
special series,
We're grateful to you and grateful to all
that you do for our amazing
industry.
And for our
audience,
Thank you for taking the time out of
(22:26):
your day to invest in yourself as our
dear friend, Doctor Debbie says often. Taking that
time, is so so important. We appreciate you
being here.
We look forward to seeing you in our
next episode until next time.
Class. This may list. Take care everyone.