The Hire That Separates Struggling Firms from Thriving Ones

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💸 Most law firm owners are stuck doing the one task that drains their time and delays their income—because they haven’t made this critical hire. In this episode, Brett Trembly explains why a full-time billing person isn’t a luxury—it’s a growth multiplier. From emotional detachment to consistency in collections, he lays out exactly why skipping this role is holding you back.

📌 Key Takeaways:

• Why “part-time billing” leads to part-time results.
• The pizza shop analogy that’ll change how you view collections.
• The real cost of doing your own invoicing—and how to fix it fast.

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Episode Transcript

Speaker 1 (00:00):
What I tried to do early on was my big idea was I'm
going to come in on Saturdaysand get my billing done and my
CPA had like a daughter who hada friend who was interested in X
, y, z.
So I hired this girl and wewould like meet at like 10
o'clock on a Saturday and I wastrying to train her for several

(00:21):
months to just do all my billing.
Sometimes she couldn't show up.
It's the part-time conundrum,because there's part-time
commitment and you can expectpart-time results.
So, like, your question is ifyou don't have a dedicated
billing person, right, andyou're short-staffed, well,
don't be short-staffed anymore.
Your billing person is like thefastest person other than your

(00:44):
executive assistant who will payfor themselves just by getting
the bills out consistently andon time.
It's like having a littlecollector out there because
you're separating yourself inthe process so you don't have
all those weird emotions andguilt about sending out your,
your, your bills.
They're worded the right waybecause you're training them and
then you are actually reviewingthe bills before they go out.

(01:06):
But like, the amount of timethat us lawyers have to spend on
doing our own invoicing is likewe got to put in all the time
entries we got to make surethey're right.
We're going to make sure youknow the right matter.
We got to do the pre-bills.
We got to double check that youknow the amounts are right.
Then we got to download andthen we got to put them all in
an email.
And then we got to put them allin an email and then we got to
write the email, attach thething, send it, get excuses,
follow up.
Like holy crap, why would youever try to do that yourself?

(01:29):
Right?
It would be like just trying tokeep one analogy going letting
everybody eat at that littlepizza place you have.
Right, maybe you hire theperson and now you can do 20
pizzas per lunch and then likewell, I'm going to call you
tonight for payment.
No, you pay, you pay when youwalk in for the pizza.
You know why?

(01:50):
Because they'll never get paidif they don't ask for the money
right then and there They'llnever get paid.
You're going to like well, letme hire an assistant or come in
on a Saturday and look throughall the receipts of who ate
pizzas and then start callingthem and trying to get paid.
Like, that's what we do as lawfirm owners, and I'm not saying

(02:10):
every single person is justgonna walk in and pay you up
front and you'll always havemoney ahead of time.
But like damn, why not havesomebody consistent sending out
the bills?
You will never convince me thata law firm doesn't need a
full-time billing system.
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(02:34):
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