What You’ll Learn:
In this episode, host Shane Daughenbaugh, and guest Lindsay Shababy discuss the importance of empathy in Lean transformation in healthcare. The emphasize the need to see the world through others' eyes, especially in healthcare where staff often face burnout and systemic challenges. They highlight the balance between empathy and accountability, using practical examples like improving patient flow from the ED to the floor by addressing communication gaps.
About the Guest:
Lindsay Shababy is the founder of Summit Performance Solutions, a consulting firm that helps healthcare leaders create sustainable improvement systems without overloading their teams. With over 10 years of healthcare operations experience and a military background, she takes a practical, disciplined approach to solving challenges in clinical settings. A Lean Six Sigma Master Black Belt with a Master of Health Administration, Lindsay has led initiatives delivering over $15 million in impact. She focuses on making continuous improvement simple and effective, specializing in operational stability, daily management systems, and leadership development.
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