Episode Transcript
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Speaker 1 (00:00):
My other motivation
too is that, like when I get
text messages or hear my clientssay thank you for helping me to
buy a home, I never thoughtthat this could be possible.
What are your actual goals thatyou want to attain?
And then start looking at themoney and stuff that's behind
and of the staff as well too,and we have those relationships
with them.
You want everyone to besuccessful.
(00:21):
So the emotional part of it,the mental part, that's that in
and of itself is a lot foradministrators.
Speaker 2 (00:27):
Oh yes, at Comfort
Measures Consulting, we're here
to help you navigate thecomplexity of health care.
If you're caring for a lovedone as a caregiver, you don't
have resources, you don't knowwhat questions to ask.
You need to have options right.
Give Comfort Measures a call.
Give us a chance.
First consultation is free.
(00:49):
Speak with me, comfort MeasuresConsultant 850-879-2182.
You can also visit our websiteat
wwwcomfortmeasuresconsultingcom.
Talk to you soon.
It's another episode of thelet's Get Comfy podcast.
(01:26):
I'm your host, the shiny baldhead, nice black beard, norman
Harris, owner of ComfortMarriage Consultant.
We have a special guest herewith a unique background an
array of knowledge, array ofexperience, array of expertise.
(01:46):
And I'm about to try topronounce her name correctly on
the first try.
All right, dr Ray Ari Sina wasit ran your a?
ran your in yeah.
Simeon.
Yeah, well, I say rainy.
So no, she already know drRainy.
Alright, sorry, I messed upyour name, no problem, you want
(02:08):
me to do it over?
No, that's good.
Okay, we're keeping this in theshow.
Absolutely.
Thank you, dr Rainy, forjoining us here.
We're so happy to have you.
Thanks, yes, this has been inthe works for a little while.
You've been patient with me,with rescheduling and everything
, so I appreciate it.
Uh, here on a sunday, youalready been in church amen yep,
(02:28):
and we didn't go you was therein spirit yep, I did listen to
jumpy key this morning.
I did.
Did you sing too?
That's me not this time.
Yeah, I think I did, don't bekey, because I don't like the
new school gospel man.
You know I'm old school, likeyou know.
I like still like ranch allen,you know right now, yeah, he
died I know I said what abouthim?
Speaker 1 (02:49):
did you do the old
school hymns too?
Speaker 2 (02:51):
no, I don't do them.
Oh okay, you're not old schoolthere.
Yeah, my daddy do him.
Oh yeah, yeah.
But okay, miss reyna, yeah,tell the audience who you are,
uh, and brag on yourself.
I always like to make my guestsfeel uncomfortable, because
(03:11):
most people don't like talkinghighly of themselves.
Speaker 1 (03:14):
But do it today,
please okay, that is so true
that we don't like to talk.
You know highly of ourselvesbecause, especially when you
have a servant's heart, yourgoal is not for you is to serve
others.
But I will take thisopportunity yeah to to toot my
own horn.
I would say so again.
My name is Rain Yuri Semia, butI go by Rainy um.
I have a several differentbusinesses, let's say that.
(03:37):
But my first love, of course,is going to always be health
care.
I start out as an occupationaltherapist, moved into being a
nursing home administrator.
Throughout that time I alsoended up getting my PhD, so
Norman has called me Dr Rainey.
So I do have my PhD inhealthcare services, with a
specialization in healthcareadministration.
(03:58):
Along the way of healthcare,just like many others during the
world of COVID, just theuncertainty my husband and I had
always wanted to do investmentsand I thought why not get my
real estate license?
So I am also a realtor, haveseveral different business
adventures in the real estateworld.
So I'm a realtor, I am amortgage loan originator, I am a
(04:20):
financial literacy, creditrestoration specialist and I
also own an event venue.
So I know a lot of people arelike oh my God, that's a lot of
things.
But when you have systemprocesses in place it is not
hard at all.
And if you think about therichest people in the world,
they never have just one job.
They have like a sector ofdifferent businesses.
So I am on my road to being amillionaire.
(04:42):
So, that is just a littlesnippet of the different things
that I currently do futuremillionaire.
Speaker 2 (04:47):
She real close to
y'all.
She don't tell you what a bankaccount, yeah.
So she don't want to do this,but I'm gonna do it.
So here's her educationcertifications november 2023.
Certified hood counselor.
September 2015 and March 2016,.
(05:08):
She was in the University ofConnecticut.
Why did you go up there?
Speaker 1 (05:14):
Why I went to
Connecticut.
When you get married, you haveto do this thing called
compromise.
Speaker 2 (05:20):
Compromise.
Speaker 1 (05:21):
I'm originally from
Georgia but moved to Florida in
2010.
Got married in 2015.
15 yep so husband job moved usto connecticut, so I did the
perfect wifely duty.
Speaker 2 (05:33):
Y'all compromised and
went to connecticut give your
buddy a shout out to on the showtoo shout out to my amazing
husband, justin of 10 years.
Speaker 1 (05:42):
We celebrate 10 years
in January.
So it has been a good journey.
Speaker 2 (05:46):
Good journey.
Well, man, shout out to youbuddy and good job.
You know, as a wife beingsupportive, Tell your man, make
a stronger man, have a good,supportive wife for sure.
Long-term care certificate youearned.
You also went to WaldenUniversity, which is based in
Minnesota.
Doctorate of Philosophy inHealth Services, which you
mentioned, specializing inhealthcare administration,
(06:10):
medical college, occupationaltherapy.
You said that let's talk aboutyour memberships.
Geez, I need to do more.
All right, mentor committeesince 2018.
National Association ofLong-Term Care Administterm care
administrator board right in2020.
See my phone on trip on me.
Okay, let's see, I'm gonna sayall of it.
(06:32):
Uh, member of the americanoccupational therapy association
in 2016.
App committee uh, 2017 to 2020.
Member of the american collegeof health and care
administrators, florida chaptervice president.
Uh, florida chapter boardmember.
Let's see, delta sigma thetasorority member.
(06:53):
Y'all second president.
Uh, june was the secondpresident of.
Oh, that was in.
Speaker 1 (06:59):
Uh, he was delta,
okay, I was the second vp and
then currently I'm on severaldifferent committees at the
chair of economic developmentand then also internal audit.
Speaker 2 (07:12):
Our Southern Region
Conference Committee.
Second vice president.
International Awareness andInvolvement Committee chair from
August 2011 to 2014.
Economic Development CommitteeInternal Audit Chair.
South University OT AssistantProgram.
Speaker 1 (07:31):
My God, when you have
a servant heart, you know.
Speaker 2 (07:35):
That's a true servant
heart.
Please don't look at mycertification and memberships or
anything like that.
Okay, all right, so you'regoing to just say dad on there.
I mean that's a big job.
Listen, no, yo.
Speaker 1 (07:48):
As a daddy's girl
myself, that is a huge job, man
please.
Speaker 2 (07:52):
I appreciate it Close
to you, I don't even know.
I appreciate it though.
Yeah, but yes, I wanted to makesure people highlight that,
because this show is aboutmaking sure healthcare-related
individuals are heroes.
You're the New Day celebrity Onthe Leslie Comfort Podcast.
You are a celebrity.
We're going to talk with theaudience today to empower our
(08:13):
listeners with more information.
All right, so let's get startedhere With your dedication and
passion to possesshealthcare-related information
but knowledge as well led you ona path to become a nursing home
administrator.
Uh, how did you get thatopportunity?
Speaker 1 (08:30):
okay.
So my opportunity started atwhen I became an occupational
therapist.
My first job was a travelingtherapist, so I had the
opportunity to travel aroundlike every 13 weeks or so.
I ended up coming here in 2010and again, just throughout my
traveling assignments, I justwasn't pleased with how the
(08:51):
administrators were, to say theleast.
You know, you would walk downthe hall, the, or you would walk
down the hall as a employee.
The leadership would walk pastyou.
They would hold their down, tryto walk so they wouldn't make
eye contact with you or not sayanything to you.
Sometimes it would be again.
At the time I was a practicingtherapist.
It would be hey therapy, heytherapy.
(09:13):
Who is hey therapy?
My mom named me Ring Yuri, sothe fact that the leadership
didn't even take the opportunityto get to know staff and, of
course, I am a staff member atthat.
That time I heard the mea afterthe meetings of the going on
and I just wasn' when we hadmoved to Conne amazing
administrator tha I ever thoughtabout bein, and so I mean it
(09:38):
came int like did anything withit.
The Yukon program love t thesupport that they provided to us
, especially when it came tosomeone like myself new to the
area, trying to get thosevarious internships and things.
It was just really amazing.
So had the opportunity toreally go from just helping the
(09:59):
patients to now helping thepatients and the staff.
Speaker 2 (10:02):
So Got it Okay.
So going and leading, sometimesyou have to follow Absolutely
as a spouse and you follow himway up to Connecticut and look
what that happened.
Speaker 1 (10:13):
Yes, yeah, one of the
best experiences.
I really did enjoy my timethere, minus the snow.
Speaker 2 (10:19):
Minus the snow.
Yeah, any good food inConnecticut later.
Speaker 1 (10:22):
They have some good
restaurants, but we will also
just travel over to New York togo and eat a lot of times.
Just catch the train it's notfar, I mean because Connecticut
is so small Like you can catchthe train and be there little,
no time I would like Mm-hmm.
And don't have to worry aboutparking.
That's the other thing.
Speaker 2 (10:42):
Big thing Parking in
that traffic, yeah, the other
thing, big parking in thattraffic, yeah, that's actually a
good story of, uh, how youbegan as a nurse home
administrator.
Um, I hear the I like I love tohearing the the journey and how
it sort of uh started.
So again, we're gonna be movinggears here.
Right, your real estate journey.
Okay, what inspired you to getinto real estate and how has
(11:03):
your career evolved since then?
Speaker 1 (11:05):
Woo.
So, okay, I kind of was raisedin real estate, right.
So my dad has his ownconstruction company back home
in Georgia, but growing up Itook the route of my mom into
healthcare, so it kind of camefull circle.
My husband and I talked aboutwanting to do investments and my
thing is, whenever I doanything, I want to know as much
(11:28):
as I can, right.
So what better way than to forme personally I know there's
other classes and stuff you cando but for me personally, then,
to actually get the license,learn the lingo, learn how to do
the negotiation.
So when I do get into myinvestments, I know all of the
leverage and know the tools andtricks in the contract, more so
than anything to make it asuccess.
So I decided to go into thereal estate world and then again
(11:52):
with that, people startreaching out wanting to purchase
homes.
So now I'm getting to the partof helping them.
And a lot of people werereaching out about credit,
assistance, credit not the besttried to partner with people
that didn't work.
So I said you know what, I'llopen up my own Cause.
At least I know that I'm nottaking anyone's money, right,
(12:12):
I'm actually sitting down,explaining, teaching them,
empowering them for theirfinancial literacy in general,
but also with their creditrestoration.
I don't do repair but and then,with that, end up wanting to
become the mortgage lender sideto be able to help them to
achieve the finances.
But also, too, now I get to seethe hard money loans that the
(12:33):
investors need, get to see thecommercial loans that people
need.
So get into that aspect.
Then the HUD counseling camealong, being able to literally
have that support and go withthem through their journey
because they may not beofficially ready.
So having monthly meetings,those accountability meetings,
to where every month, even ifyou're not ready, I'm calling,
(12:54):
following up with you hey, whereare we?
Let's get an update on what weneed to do so we can get you to
your ultimate goal.
So that is our real estate.
Speaker 2 (13:03):
Wow, you know what
I'm'm noticing?
You like to maximize absolutelyevery situation you you get
involved in with the ot.
They became nurse homeadministrator.
Uh, in a different state, right, so that means you came back to
florida, you had to getlicensed here.
Yep, um, do you have anystories of how the difference of
?
Did you practice in connecticut?
(13:24):
I did, okay.
What's the difference inconnecticut?
Uh, skilled nursing industry,right?
Oh, compliance regulationscompared to florida.
Okay, briefly, if you will, bigdifference, okay big difference
.
Speaker 1 (13:36):
Um, I will say that
the when it comes to connecticut
and their um and aka coming inand stuff, the administrators
have a better relationship withthem than what they do here.
Aka would have events oradministrators would have events
and they would come kind ofhave like a free will of telling
(13:56):
them about the differentconcerns that they have,
expressing their concerns andaka really listen.
Versus here.
I know they have sometimesthose sessions and stuff, but
it's not as informal as it is.
They're like you really get toknow their surveyors, they're
get to have conversations withthem because you know at the end
of then as an administrator youdon't want them necessarily in
(14:16):
your building, you just want tomake sure that everything is
done right.
So, versus here, I don't feelas if the relationship or the
connection is as close as it isup in Connecticut.
Speaker 2 (14:26):
Gotcha, more
facilities here as well, too,
more facilities.
So do you have staffing issuesup there?
Speaker 1 (14:33):
Everywhere I'm also
licensed in Georgia.
Pretty much kind of everywhereyou go you have staffing issues.
But I will say that kind offalls on leadership as well too.
A lot of people think it's justthe money.
It's not always the money no,not always, because all mine is
not good money.
Sometimes it's just a matter ofif you have a good leader that
listens, take into account whatyou're saying and just make sure
(14:53):
you treat with respect got it,got it, got it.
Speaker 2 (14:57):
So right now, I know
you're building out your uh
realty real estate team as well,right, uh, if you canound on
your company and share yourwebsite from willis say in
audience I know, um, my flowtoday is going to be back and
forth and it's her fault becauseshe decided to do so much in
her life.
Okay, okay, yeah, for sure I'lltake that.
Speaker 1 (15:16):
so my company name is
actually homes to investments.
So we literally do everythingfrom helping you find your home
all the way to investments.
I actually just started inJanuary, had the opportunity to
go over to Punta Cana, so wehave connection with some
developers in Punta Cana.
There are some connections withdevelopers over in Ghana,
zanzibar, dubai, so now I havethe opportunity to even sell
(15:41):
internationally as well, too forpeople looking to do
investments there.
Speaker 2 (15:44):
Wow, so you've been
on the road to a millionaire for
real absolutely, and I'mbringing people with me please,
you can drag me.
Take me with you, please.
All right.
So if someone was new toinvesting, what's the smartest
step they should take first,like in real estate.
Speaker 1 (16:02):
I would definitely
say if you're looking to start
to write down exactly what yourgoal is, right, it's a
difference if you're justlooking to invest in land, a
difference if you're investingin condos, townhomes, single
family homes, if you want to doapartments, if you want to do
commercial buildings.
So literally sit down and kindof think of, like, what do you
(16:22):
want to do?
Where do you want to start?
And then think about are youdoing looking to do the
investments, where you're doingthe renovation, so you're doing
a fix and flip, as we call, orif you're going to do a buy and
hold, because that's going tovary as well too.
So at least get sit down andthink of what are your actual
goals that you want to attainand then start looking at the
(16:43):
money and stuff that's behindthat's really good now.
Speaker 2 (16:46):
Just thinking right
now in my brain uh, it is really
good and I know your parentsprobably very proud of you.
Uh, because if you go back to,like you said, how you were
reared in their profession andhow it impacted you being a
product of your environment,having those individuals to
guide you and rear you along thepath look at what you end up
(17:07):
doing.
You did specialize in bothareas in which they did as well.
You maximized it to the fullest, you made it.
You made the uh, your name.
You know progression with itfor real.
Speaker 1 (17:19):
Oh, absolutely.
Speaker 2 (17:19):
So I have my kids
here.
I just hope they just takesomething from, uh, you know,
being around good people likethis and learning something from
y'all too.
Seriously, that's really good.
I appreciate that.
It's really good.
Congratulations to your parents.
You want to shout them out?
I really do.
Speaker 1 (17:35):
Yeah, absolutely so.
Shout out to my mom and dad,Randolph and Rhonda Hines.
They are actually back home inAlbany, georgia.
So thank you for instilling inme, yes, qualities and stuff.
Speaker 2 (17:49):
So I greatly
appreciate that.
Yeah, we definitely give kudosto parents and honor our parents
on this show.
I definitely do as well,because I always try.
I said this on one of my.
I was on a podcast and I said Idon't have the story of, like
the hardship story.
I may not be as appealing todraw you to say you know, I was
in poverty, my dad left me andyou know most people.
(18:11):
That's the story you hear andthat's probably more appealing,
I guess you know.
To come back story, I guessfrom you know so much adversity,
but I like to be the blackperson and say I'm a black male
that had a daddy, a black malethat had a mother, that was in
church and that reared me theright way.
You don't hear those stories.
It's advertised enough.
(18:31):
So that's why I wanted to pointit out.
No problem, all right.
So personal branding andsuccess.
You've built a strong personalbrand in real estate, but also
in the healthcare field.
In real estate, but also in thehealthcare field, how do you
choose?
How did you decide and choosewhich one you take off with?
Speaker 1 (18:51):
You know, I don't
think I chose.
I think they kind of like choseme, so to speak.
I feel like, you know, I sawthe need right.
I tried to do the research,tried to partner with a couple
of various companies that justdid not work out.
And sometimes, you know, youjust have to go out and start it
yourself in order for it to endup where you want it to be,
(19:11):
especially when you have, like,people coming to you with true
concerns, issues and again, withreal estate, that's one of the
most expensive things you'llever buy you just want to make
sure that they are treated whyright?
That they are treated fairly,that they have all the
information that they need.
So I think they all kind ofchose me in a sense, and I just
again, those systems havingthose processes, those types of
(19:34):
things, it just helped makethings go smoothly yeah, that's
right.
Speaker 2 (19:39):
All right, okay, I
will pause from the show now.
Oh, that's why I have my phonetoo.
But you will pause from theshow.
I'm supposed to have thispulled up everyone, so bear with
me.
So this is our comfort moment.
Okay, we have a comedy.
I claim and manifest that theshow is Florida's number one
(20:01):
edutainment station.
Now, you indicated thatsomething that you love and
enjoy doing is water rides.
Yes, water rides.
Speaker 1 (20:13):
Yes.
Speaker 2 (20:13):
What's your favorite
theme park?
Speaker 1 (20:15):
Um, like, I usually
like go to theme parks, like
when we go like into allinclusives, so I don't
necessarily have a favorite onehere like, yeah, when I go to
those resorts I'm probably thebiggest kid there yeah I'm going
to stand in line with everybodyelse so I don't listen, but
(20:37):
here I don't have a a parkperson, I think I'm.
When I'm back here in thestates I just like so in tune to
working.
But take me to an all-inclusiveor a resort, I'm on it all day,
every day.
Speaker 2 (20:47):
You are on break, you
on vacay.
Speaker 1 (20:49):
Yes.
Speaker 2 (20:50):
That's how I am as
well.
Speaker 1 (20:51):
Yeah, my husband have
to tell me it's time for us to
go.
I'm like one of the biggestkids.
Yeah, I will get on the sameone.
Speaker 2 (20:57):
You in the line with
the five-year-olds and stuff.
Speaker 1 (21:00):
Two, three years old,
it don't matter, we're all
standing up.
Speaker 2 (21:03):
Yeah, yeah, that's
good.
Well, that's really good.
Other things that you enjoy todo like hobbies Any hobbies you
like to share?
Speaker 1 (21:12):
I love food.
Of course that is always afavorite.
But another hobby that I'mtrying to get into more so is
I'm trying to learn how to skatelike I can do a little bit, but
I want to be like moving arounddancing.
I don't want to be like thelittle kids you be looking at
them people online though,absolutely yeah, yeah, I'll be
(21:33):
saying it looks very sensual.
Speaker 2 (21:35):
Yeah, with the, how,
the way they skate together.
Yeah, so my granddad owned askating rink Patrick's skating
rink in Quincy, florida.
Speaker 1 (21:42):
I don't know how to
skate.
Speaker 2 (21:44):
Oh, wow, come on,
it's my daddy and his fault.
Speaker 1 (21:47):
So what kind of got
me into wanting to do this?
My niece, she goes to GeorgiaTech and so of course in Atlanta
she was like let's go to theCascade Skating.
And if you know anything aboutthat, like you can't like go
there and don't know how toskate.
So I told her I'm sorry, babygirl, I cannot go, I'm not going
to be embarrassed by falling orsomething.
So that's my goal to learn howto skate, so me and her can go
(22:09):
have our TT niece date.
Speaker 2 (22:10):
That's really good I
like that.
Yeah, I'm scared to fall.
To be honest with you, I meanit's going to happen.
Speaker 1 (22:18):
It's going to happen.
Speaker 2 (22:20):
It's going to happen.
Just brace yourself All right,favorite show.
It's gonna happen.
Just brace yourself all rightum your favorite show.
I know you say you don't evenwatch tv.
Speaker 1 (22:26):
Like that, really I I
don't, and I think it's because
, like, growing up I was so intune to education, education,
education, and then even aftercollege I went like straight
into my master's, then into myphd, so I mean I just really
didn't, didn't watch shows.
But I will like, every now andthen, get me like a detective
show.
First 48, I can handle that.
Speaker 2 (22:49):
I can handle it.
Speaker 1 (22:50):
Law and Order.
I will watch that.
Detective Stabler Benson yeah,I will watch those.
I don't do the drama stuff,gotcha.
If I do that, I'm not likesitting down watching it.
I may hear my mom and sistertalk about it and try to get a
quick update, but I can't getinto that.
Speaker 2 (23:05):
Really my sister love
it.
Yeah, she love it, boy, mysister love it.
Speaker 1 (23:09):
I try, but it's just
not me.
Speaker 2 (23:12):
No, not me either,
but Forest 48, I always turn
from the show.
It's just a sad show to me.
Speaker 1 (23:19):
It's a sad show, but
it's also one of those shows
that because I actually had acousin that was, um, he was
murdered.
He wasn't on the show but hewas like down in my house he was
on the show no, he wasn't onthe show, but it's like one of
those things I kind of wish they, you know, they always can go
back and open up the case orsomething, because it's still
unsolved to this day.
So you know, I just kind oflike think when they can close
(23:40):
the case, it gives thosefamilies closure because again,
to this day we don't haveclosure wow gotcha and I was
about to say a joke.
Speaker 2 (23:47):
But yeah, I'm sorry
about that happened to you?
No, that's okay, yeah, oh well,I know they stay in miami and
memphis miami and I have to saythis now, this I do not
recommend you doing this.
Speaker 1 (23:58):
But when I was in
college and I went down to miami
, I had someone.
They were from miami, so Iactually went to the like one of
the areas where they had one ofthe first 48 positions and so I
was like, oh yeah, I'm downhere in the Pokemon game.
And so I don't recommend youknow, go down there, you know by
(24:19):
yourself or anything but yeah,yeah, she tried to go down.
Speaker 2 (24:25):
Yeah, I'm in the
Pokemon project.
I'm trying to show off.
You know, they do that.
Uh, what's that?
Uh, uh little, uh king von anduh block.
They were going.
Uh, you know, show themselveson them blocks like that.
Speaker 1 (24:35):
Yes, it was a quick
drive through when I was, you
was out of there yeah, I don'tadvise that.
Speaker 2 (24:41):
So, all right, well,
thank you for the uh
entertainment moment.
Uh, we'll get back in the show,all right.
Entrepreneurship, uh, it can behard.
I call it an emotional rollercoaster.
Um, buying and selling, uh isoften emotional as well.
How do you remain motivated,like, even through all the the
(25:02):
phases that you've been through?
Like people don't understand.
I know you, like we brieflytouched on it, but even becoming
a nurse, home administrator,that's not an easy process, like
, and that test is not easyeither, and you're licensed in
multiple states.
That's, yeah, you just like tolearn, bro I think that is
that's true.
I will say that, but yeah, buttell us that though.
(25:26):
So, uh, for sure.
So, as an entrepreneur, youremotional side, how do you
balance and stay motivatedthough?
Speaker 1 (25:34):
uh, for me, the
balancing and the motivation
again is going to come fromthose systems and processes, so
you don't get wound up or gettoo consumed in one thing over
the other.
My other motivation too is that, like when I get text messages
or hear my clients say thank youfor helping me to buy a home, I
never thought that this couldbe possible or them being able
(25:55):
to get their credit score.
One of my oldest clients isactually a 67 year old lady.
She ended up purchasing thehome.
Beca wanted to sell the home.
Renting she had been re, sopretty much that was c.
And then the fact that we toassist her with purchu home now
(26:17):
you know just just like reallymakes me where I need to be.
And l you were saying you wereraised with your parents.
I too was raised with myparents, so my parents have
always owned a home.
My grandmother has owned a home.
So just thinking of like thosememories that we've been able to
have in a family home, I wantto help people to be able to
(26:37):
have those memories in their ownfamily home.
Speaker 2 (26:40):
That's really good.
That's really good.
I'm trying to see, like, whatmotivates you to continue down
your path with the real estateinstead of nursing home
administration.
Speaker 1 (26:51):
So now I still do a
little bit in nursing home,
right, so I will do interimpositions here and there because
, again, I still have enoughteam in help the staff, help the
leadership team, so to speak,but more so, again, helping the
staff.
Let them know that there aregood leaders out there that will
come your way.
It's just, unfortunately.
(27:11):
It's just, you know, sometimesyou got to go through trial and
error and then I do.
I still teach, like newernursing home administrators,
like I do, consulting with them,like when they're coming aboard
, teaching them how to go into afacility.
What are the first things thatyou need to do when you go into
a facility?
Yeah, I, I encourage them,don't go sit in the office.
You need to be boots on theground, literally going and meet
(27:34):
your staff, introducingyourself to everyone.
So you know, I still kind ofdabble into that by helping the
new generation of the nursinghome administrators.
but again, I still will dointerns here and there to keep
my license active that's reallygood my ultimate goal is to own
a nursing home, so that's whythe real estate and all of this
is all playing together as wellplaying together.
Speaker 2 (27:54):
Gotcha, that's a big
move.
Yeah, it's a major move, yeah.
So I will say that's one thingthat I saw.
I probably would, uh, do alittle different, and I'm kind
of a joke about this, but I'mserious at the same time.
As the administrator, I feellike I was too engaged.
Speaker 1 (28:13):
Too engaged with the
staff.
Speaker 2 (28:14):
Yeah, the staff and
involved in being out on the
floor and stuff.
I really think I could havemore peace of mind if I just
stayed in the office and was ajerk.
Speaker 1 (28:22):
You think so?
Speaker 2 (28:23):
Yeah, I know it for a
fact.
You know I Nobody get bothered.
If nobody likes you, you don'tget bothered.
Speaker 1 (28:28):
That's true, but you
also have to have those
expectations too.
Those expectations like whensomething's going on, who needs
to go talk to who, as well as toholding those.
I don't even call themdepartment heads, you're senior
leaders, senior leaders Holding.
Holding those senior leadersaccountable as well too.
You got to train them up.
Speaker 2 (28:45):
But nobody bothers.
Staff members want to talk toyou.
Nobody want to come and chatwith you if you're a jerk, but
you know what.
Speaker 1 (28:52):
You say that, but I
know in your heart, of hearts,
you wouldn't even be able to dothat.
I wouldn't even do that.
You're just talking.
I'm just talking, I'm justtalking.
Speaker 2 (29:02):
I say that all the
time.
I'm just talking.
I say that all the time I'mlike man.
I should have been a jerk man.
Nobody want to bother me at all.
Maybe I wouldn't have been sostressed.
But that's not me.
Speaker 1 (29:10):
It's not, and it
wasn't even that.
I don't think it wasnecessarily that stuff.
You know, unfortunately, whenyou don't have the right
leadership, stuff wasn't aproblem for me, that's the issue
with everything Stuff wasn't aproblem at all.
Speaker 2 (29:22):
Okay, so transition,
okay, transition of your skills,
transferability.
What I'm trying to say how havethe skills and experiences
gained during your tenure inhealthcare influenced your
approach in real estate?
Speaker 1 (29:37):
So of course, in
healthcare you have, like people
in these various departmentsright they're doing, but at the
same time you have to learn alittle bit about each department
.
Not necessarily everything, butenough to be dangerous.
I'll say, even with being thebusiness office manager, but
with being your marketer, withbeing the maintenance person,
like, you have to know a littlebit about this.
(29:57):
So now, going into real estate,like I have been able to pull
from those various things.
I am my own marketer, I amdoing my own finances.
You know I call it financialfridays.
So, like, pulling everythingfrom healthcare have been able
to like, help me transition overto to real estate with no
problem I tell people all thetime like I wouldn't change
(30:18):
being a nurse home administrator.
Speaker 2 (30:20):
No, no, like the
skill set you learned, the being
ability to multitask, to lead,knowing how to read body
language, like so manyintangibles, oh gosh it project
management it touches on anarray of things like where you
can apply for a whole lot ofjobs if you're really in tune
right with each department, likeyou said, be dangerous enough.
(30:41):
Yeah, every area like it's likeit's so much you, you you
really touch as well.
So, um, that's why I wanted toask that question too, because I
know I'm pretty sure you builta lot of um or use a lot of
processes and practices,probably in your business as
well, so that's really good, um,my next question for you is uh,
(31:01):
why do you no longer want topractice as a full-time
administrator?
Full-time?
Speaker 1 (31:08):
very transparent.
Why?
I don't no longer want to dothat.
I just am have not seen, notthat they're not out there, but
I personally have not found acompany or an organization that
truly cares about theadministrators.
I I'll say that, but also, too,will truly listen to them, and
(31:28):
a lot of them run the buildingthe way it's supposed to be ran,
like I do understand.
At the same time, you knowyou're about making money and
stuff.
But if you're talking aboutstaff retention staff retention,
keeping the staff but you'reconstantly having a turnover
with administrators, how is thatplaying out?
Because you're constantlychanging to turn over with
administrators.
How is that playing out?
Because you're constantlychanging over this leadership.
It's affecting the staff, soit's just this revolving door.
(31:50):
So I personally feel I preferto go in interim, know that I'm
going to be able to go in,sprinkle a little dust in, that
I can help you out, show you howyou can kind of run and
establish a good foundation, butthen after that, I know I'm out
, but don't leave raining Everytime, every time.
Speaker 2 (32:12):
That's good, though.
I definitely see that pictureand I just wanted you to share
here.
It is a lot of things out ofyour control.
Speaker 1 (32:19):
Yes.
Speaker 2 (32:20):
A lot of things out
of your control and basically my
problem was understanding whatcorporate desire and knew that I
had to.
I am the face of this to over100 different people.
We have our town hall meeting,our educations and things like
(32:41):
those things.
You have to motivate people towant to work.
Yes, you have to get work donethrough other people.
That's probably one of the mostvaluable lessons I learned.
A preceptor reggie used to tellme he said, norman, you can
know every regulation in thebook and recite it off the top
of your head, but if you can'tmanage people and get them to
(33:02):
want to, w pointless that's itout, have only had one rvp tha
and I'm gonna shout him o Ithink he's retired now really
allowed me to run, able to gofrom a bronze.
Speaker 1 (33:21):
We were really making
cha.
Because of his support, fr, andknowing what we were really
making changes, and I feel thatbecause of his support from the
RVP level and knowing what wecould do, that it made it a
whole big difference overallyeah, cindy Taplin, my um
Everton 2 Spencer.
Speaker 2 (33:36):
But Cindy, I just
always love her approach, um,
and I think she's with, uh,lilac now.
Yep, she's still with Lilac,miss.
Miss Cindy, I'm going to tagyou in this too.
You can watch the full episodetoo.
But yes, miss Cindy, she wouldask, I'd call her and she would
always ask what are you thinking, norman?
Let's talk about it.
Yes, I'm like that.
(33:57):
I really admire that about her.
Let you win the building and shesaid well, you know what?
That's a good idea, let's trythat, let's try what you said,
and then, if it doesn't work,we'll come back reassess it oh,
I love it.
Yeah, she was a I don't knowwonderful attitude.
Never like pressure, even inpressure time and you know we
run into a lot of stressfultimes she never, ever like, just
(34:18):
made me feel like I wasoverwhelmed, I don't know.
So she meant a lot to me justhaving her during that point in
my career.
So, ms Cindy, you know Allright.
So my next question is and I'mgoing off of what you said you
said your ultimate goal, sort ofhow you're building this, is
(34:40):
having your own skilled nursingfacility.
Yes, what would be your mission?
What would you say your missionstatement would be?
Or just a theme for yourfacility that you want them to
operate by?
Speaker 1 (34:52):
Okay.
So it definitely will begrounded with the foundation of
care, more so than anything, andlove, like you got to be able
to love this profession.
I would definitely say that.
So, how I envision it, it isgoing to be one of those
facilities that everyone isgoing to want to be there.
Staff is going to be like awaiting list just to even have
staff to come aboard, becausewe're going to be treating them
(35:14):
right, we're going to beempowering them, we're going to
make sure that the residents aretaken care of, we're going to
make sure that everyone is beingheard and, at the same time,
going to have fun.
Because, you know, again,people like to say, uh, your job
is your family.
It really is, because you spenda lot of time with them.
So it's going to be.
Of course, we're working hard,doing stuff that's supposed to
be done, but we're going to alsohave some fun at the same time,
(35:35):
because I love to laugh, I loveto have a good time.
I just think that's justchanged the atmosphere totally,
totally.
Speaker 2 (35:41):
Yeah, my wife used to
, all the time your family
calling.
She used to say that so petty.
Yeah, she used to say thatthough I mean, it is true it is
true.
Yeah, uh, what was?
Um this is going back to yourparents here um, with, see how
you just set goals.
Um, you always think you'reinnovative, very innovative
person, um, and you're not justfocused on one thing, right?
(36:04):
Uh, what would you say?
One of the biggest things yourparents taught you that impacted
you just forever?
Speaker 1 (36:10):
uh, I would
definitely say to, of course,
treat everybody the same, thatregardless of where they are in
life, what position that they'rein that respect, should be
always giving to have a caringheart to.
You know, give if you can, butif not, to be able to just be
there for them if need be, likewith my dad's um company, he's
(36:31):
always had his employees and Iremember growing up I used to
wonder why, like he would alwaysmake sure they're paid first
before money's getting bought,brought home.
But at that time I was sayingthat he was making sure that
those who were working for himwere doing for him that they
were taking care of first thatis really good that takes a
different type of mindset too.
Speaker 2 (36:51):
Oh yes, willing to
pay your employees before you
get paid yes you have your ownfamily too.
That's really good, really good.
Uh, do you see yourselffurthering any additional for
education, going further at all?
Speaker 1 (37:05):
No, my PhD is the
highest.
That is all I need, but, ofcourse, like certifications and
just maybe some certificateshere and there, I will probably
do that because I am a lifelonglearner and that's one thing you
have to learn in life too.
If you're not constantlylearning, you know you're going
to be left behind.
But also, too, don't get tohave that learning paralysis,
like if you're going to be leftbehind.
But also, too, don't get tohave that learning paralysis
like if you're going to learn it, start incorporating it there
(37:27):
you go, because you can learntoo much and not use it not use
it, not use it.
Speaker 2 (37:33):
I used to tell people
all the time uh, well see, I'm
a little different than you,right?
Uh, if I didn't have to go tocollege, I would never win
really yeah I would never win Ifmy family had, like, a chain of
businesses.
I would win that route.
And you know, with my great dad, for instance, he had a body
shop, he had a daycare, he had abarber shop.
(37:55):
Let's see what else.
He had apartments.
He's had a skating rink.
Like I said before, he'sworking on an assisted living
facility right now as well.
So if he would have like if itwas a Harris chain, I would have
definitely been working in thatfor sure.
Because I look at, I've neverused trigonometry again or
(38:17):
geometry, none of those things,that's true.
Never used it.
Speaker 1 (38:21):
That's true.
Speaker 2 (38:22):
So I would have went
that route, for sure, yeah.
Speaker 1 (38:24):
You don't use that,
but you use, like the finance
stuff, the check.
Well, no longer checkbooks, butat our time, early checkbooks
and those things like that whichthey no longer have.
Speaker 2 (38:33):
Right, right.
So I think I would havedefinitely did that, but I
admire people that really enjoylearning and applying it.
That's the hard part too.
Yes, applying in your life,because I always say you know,
you're valedictorian in highschool, we're talking about
finished product.
Mm-hmm, what's the finishedproduct?
Look like you be valedictorianand be working as a manager at
(38:56):
CVS.
No, no bad.
You know, not talking aboutnobody in general, but what are
you applying from all thateducation you obtained?
That's true, it's really aboutbeing a visionary, having that
faith, but also putting the workwith it too.
You can talk about it, but whatabout being about it?
And that's what you've done,and that's why I admire you so
(39:17):
much, dr Rainey.
And I wanted you on the show Ifyou was talking and speaking
with, uh, someone else, ayounger rainy oh, right now
that's 21 years of age and youwere mentoring her.
What, uh, what would you saywould be the most valuable part
of her life for her to focus on?
Speaker 1 (39:39):
oh, I would say just
building relationships.
I would say buildingrelationships because you're
like the saying goes that yournet worth is more than your net
worth it truly is.
So I would say to be outbuilding relationships,
meaningful relationships, atthat early age.
Speaker 2 (40:01):
That is true
Resources, telling you about who
you know absolutely over whatyou know.
No, I'm just telling you, it'sabout who you know over what you
know.
It definitely in someindustries it's even higher
about who you know, right?
Um, and you can have all thateducation, the accolades, and
(40:23):
you're gonna be sitting backjust saying I don't have no
interviews, why nobody?
Speaker 1 (40:26):
calling me.
Speaker 2 (40:28):
You have to network.
Get involved in these communitypages, network functioning,
look at Eventbrite, attend thosetype of functions because
knowing one person couldcatapult your life to an
entirely different stratosphere.
A lot of people in leadershipright now, in health care, uh,
(40:49):
in different areas they knew theright person, right, right and
the right person.
And it wasn't that becausethey're the best administrator
in the whole wide world and haveall the knowledges and
efficiency for your survey.
Speaker 1 (41:00):
they knew the right
person and a quick tip too like
when you are networking, youdon't have to like go into
details, like, okay, what areyou doing?
Or what's your business?
We use the acronym calledforward like so it's f for
family, o for your occupation, rfor your recreation and d for
dream.
Like, hit on those four thingswhen you're out meeting people
and you can always have anddevelop a conversation.
(41:23):
Just based off of that youcan't work with that.
Speaker 2 (41:27):
No, really, yeah, I
never heard.
Said again forward, forwardlike f-o-r-d f-o-r-d.
Speaker 1 (41:32):
Family occupation,
your recreation and then your
dreams your dreams.
Speaker 2 (41:38):
That's good.
You said processes, structurethat is really good.
Um, going back to skillednursing facility, I have to do
it.
Misconceptions right, we toldwe're telling the truth on the
show.
We talked about, um, how youbelieve, as far as some of the,
I guess a lack, lack thereof inthe in the industry in general.
(41:59):
Um, I mentioned things as well,but what are some
misconceptions about skillednurse facilities that the
community need to know?
Speaker 1 (42:07):
OK, I would say some
one of the main misconceptions
about the nursing home is thatthere are people that are just
there for money, when I can tellyou that that's really not the
case.
I know me personally.
I'm pretty sure you've probablydone that as well too, but I
used to go to that for my CNAsand my frontline stuff, because
(42:28):
I truly know and understand thework that they put into it,
trying to get their raises andthings such as that, which was
sometimes a kickback.
So I definitely would think Isay that the big misconception
that people are just in it forthe money.
Another thing in it is that youknow it's it's one of those
professions where you know whenyou go in that you don't have a
(42:52):
heart, that you know you have alot of people that are just out
there just abusing people.
It's not the case.
Sometimes people just have baddays, but you know we do have to
do our due diligence and, youknow, remove them from the
situation.
So I would say those two aregoing to be the biggest
misconception.
I would say.
Speaker 2 (43:07):
I agree too, because
just like it's bad employees at
work at Walmart Everywhere, it'sbad, employees in construction
it's bad employees.
Everywhere, it's everywhere.
I don't mean they don't care.
I mean you just have peoplewith different upbringings,
(43:27):
different background, morals,morals and values.
That's really what.
But I can tell you this my cnas, I always uplifted them because
I used to tell them what youguys do.
Speaker 1 (43:32):
I couldn't do it.
Yep and see, I'm also aclinician, so I used to go and
help them change the residentsand, you know, be able to help
them reposition, because I hadthat license.
I just wanted to let them knowI appreciate you so much, I know
what you're doing and I cancome and help you.
Speaker 2 (43:47):
That's why I admire
nursing home administrators,
especially the ones that havedone it for a long time, because
you have to be a special personto be built for that continuous
grind every single day and theemotions.
Speaker 1 (44:00):
Oh yes, the emotions
that people fail to realize too
when it comes to administrators,that because we are overseeing
the whole building, we'redealing with the issues,
concerns of our staff, but Imean of our residents, but also
that of the staff as well too.
When we have thoserelationships with them, you
want everyone to be successful.
So the emotional part of it,the mental part, that's that in
(44:22):
and of itself is a lot foradministrators oh, yes, for sure
, and that's where somebody likemyself, where your emotions on
your sleeve, you're gonna have ahard time doing that, uh, but
also I don't like I mean justbeing honest with you.
Speaker 2 (44:34):
I don't like lying to
the staff, that's my I'm very
transparent.
That's really my problem.
Yeah, so you tell them theydon't have their checks or you
did their checks wrong.
But what normal supposed to sayto them?
Speaker 1 (44:45):
yeah, they come in my
office ask them about it yeah
yeah I'm gonna tell them thetruth, yeah, yeah, because my
mom didn't raise a liar so, yeah, I'm telling, but you can't.
Speaker 2 (44:53):
you know you're
supposed to be a different face.
Yeah, you know, and that's whatI had a lot of problems with,
you know?
Um, because I can't tell thepeople something that's not
honest, true, not true.
Speaker 1 (45:04):
You can be like I
used to tell them I will be very
transparent with you andtowards you as much as I can.
Speaker 2 (45:12):
Yes, you can Got it,
yeah, because you got a job too,
absolutely.
You got to pay your bills too,yes, so you can't risk.
You know some things you haveto be able to do, but that was a
challenge for me to balance, um, because I really I don't know,
I really um, just me invested,right.
They used to call me, uh, miss,miss sue used to say she used
(45:32):
to say you are a black obama,that's to call me that you are a
black obama, that'll be calledmarlou the king, all kind of
stuff.
I was like, oh man, so thatautomatically like, make me feel
like man.
These people really believe inwhat I'm saying, because they
used to always say I have aspeech for everything.
Because I did town hall, I usedto go my financials with them.
(45:52):
Oh yeah, I used to share all ofthat information so that they
feel like they're engaged.
Speaker 1 (45:58):
You know as well and
then too that I've done that too
and I've seen when you do thatit helps decrease all of that
unnecessary overage.
Like you got to think about it.
If they don't know, you can'texpect for them.
You know they only see or hearthat.
You know, oh, they're making alot of money, so to speak, but
you know if you go with thosefinancials and how it works
(46:22):
they're a lot more, go a dash ofmile for you too.
Speaker 2 (46:25):
Oh yes, they feel
like you're a transparent person
and you want to be honest withthem oh yes, you can call us
about 2 o'clock in the morningand they'll come in and work for
you, yep that's why you get toknow them.
Speaker 1 (46:34):
When you first go in,
you introduce yourself, so you
know you're building thatrapport with them.
And another thing I used to dojust off the wall is you know, I
walk around and kind of seethem doing special things and
then I'll be like Norman, you'reneeded to the administrator's
office, norman to theadministrator's office.
Oh what Norman, do what Norman?
Speaker 2 (46:50):
do and.
Speaker 1 (46:50):
I'll bring you in and
say Norman, I saw that you was
out there helping me such andsuch.
I just want to tell you that Igreatly appreciate you.
You are doing an amazing joband just know it's not going
unnoticed.
And then of course, course,when they walk out what they say
, you're trying to hear thething, but you know you change
that, that feeling of coming tothe administrator office just
because you're in trouble.
You really need to share somepositive stuff I used to do that
(47:10):
too no why you call me on thelast week like that.
Speaker 2 (47:13):
Yes, I don't want to
mess with you, that's all.
I used to do.
That too.
I love you, just love doing.
I did a lot in dade city, forsure.
I called him on a speakerphone.
Uh, I'm gonna call her namemaria maria garcia.
Can you please come to theoffice?
She's our cna.
Maria used to keep I mean, shewas there in that building like
over 25 years, like that 10 yearship, and then it has sisters,
(47:35):
uh, uh, what's her name?
Uh, emmy, we had, uh, maria,you had, um, I don't remember
all their names, but it wasrestorative.
They ran restorative.
They did 3 to 11.
It was like 5 or 6 of them.
Wow, it was like real powerfulthat connection they had to the
facility and the way theyinvested in the staff too, I
(47:58):
mean, and the other staff, likegrowing them.
Speaker 1 (48:00):
Yes.
Speaker 2 (48:00):
Mentoring.
It really is like a realcommunity.
So your team is that's probablythat's what I miss the most.
honestly, I miss that the mostso, but I appreciate you coming
and joining the show.
I know this was a differentform of a guest here, but I
wanted her to be able to share,like, her journey.
She is a person that believe ineducation, but she maximizes
(48:25):
and she puts it to use, andthat's a lot of times we need to
do as family members out there,caregivers out there.
There's resources that you knowabout right now, today, that
you never picked up the phoneand called, you never took a
visit in the car to go see, younever emailed them, but you're
still suffering.
You're still, uh, complainingactions.
(48:48):
We lie on the words, right um,test yourself, challenge
yourself, uh.
Tune in to the podcast, uh.
Follow us on facebook.
We'll be sharing a whole lot ofmore knowledge and resources,
uh, but also follow dr rainey ifyou'll share them where they
can find you.
Your website, all your socialmedia for the audience please.
Speaker 1 (49:09):
So pretty much.
If you just type in rain yorisenior, that's r-a-n.
Y-o-u-r-i and then senyas-e-n-i-a, you will find me on
instagram, facebook, all of thevarious social media sites and,
of course, if you ever have anyquestions, feel free to DM me.
Speaker 2 (49:27):
You had one thing I
wanted to say by trying to find
it on my phone but I couldn'tfind it.
But you had where you wentviral, Like this flyer you did.
It had like how many views, youhad how many posts, impressions
, and it was really good.
Speaker 1 (49:44):
I was going to share
it on the show oh, I've not had
a couple of flyers and stuffthat go viral but, yeah, I do
like to share educationalinformation, so you know.
Speaker 2 (49:53):
Yeah, you're more
than welcome to follow me, and
if you have questions, let meknow oh well, before we go to
shout out the venue, the namewhere it's located, how the
capacity, oh, booking, all ofthat yeah absolutely so.
Speaker 1 (50:06):
If you are looking
for a venue, we like to say that
it's not to be not too small,just like goldilocks it is 900
square feet is located at theintersection of 301 and adamo
drive in the tampa brandon area,literally across from brandon
ford.
We can accommodate up to 50people seated with chairs.
We have the 265 inchtelevisions there and you're
(50:29):
more than welcome to reach outand book a session.
We have our two hour packages,we have four hour packages, six
hour packages.
So if you are looking for anevent venue or you want to host
anything, you're more thanwelcome to to check us out.
Speaker 2 (50:41):
It's really good
making money.
Speaker 1 (50:43):
That's, different
streams of income right there
yeah, I use that to host myevents, so, but other than that,
more than welcome to come.
Speaker 2 (50:51):
I don't want to end
this either.
I'm sorry I have to get this intoo, because it was.
We was talking on the phone oneday and I was just so impressed
.
Speaker 1 (50:59):
But non-profit
organizations oh yeah, you had
like.
Speaker 2 (51:03):
Oh, my god, okay but
yeah, please, yeah, go into.
And then if you would justexplain to them, because I
really want you all tounderstand how valuable person
dr rainy is and just I don'tknow, she just has to be smart
to do all these things, but goahead.
Speaker 1 (51:18):
Okay, so I have.
I'm in the process of finishingout the adventures I'm looking
for, looking to start up threenonprofits.
The first one is called VineCommunity Housing and
Development, more so focused onthat, hud counseling, the
affordable home, home ownershiptalking, wanting to do more
education and training on theforeclosure stuff.
(51:38):
So that's already registeredwith the state of Florida
looking to bring that up.
And then I do have one, my carefirst foundation.
That is a non-profit, justfocused on being able to give
simple adaptive equipment,whether it's something like the
race toilet or the shower chair.
I've seen so many people that,unfortunately, insurance won't
(51:59):
cover it and or finances theycan't cover it.
So I'm looking to be able toutilize that non-profit to
donate to the various elderlythat may need that.
And then I have my financialliteracy component of that all
as well too.
So couple all of that togetherfrom that non-profit.
Again, just wanted to be ableto to help help.
Speaker 2 (52:20):
Wow, I don't know how
, I don't know how I don't know
how.
It's very impressive.
We're very impressed with theinformation and knowledge Dr
Rainey shared with us today.
Happy, you gave me thisopportunity on a Sunday once
again and a commute to come herewith our audience to share
information that they canbenefit from, but also give them
(52:43):
opportunity to engage with youonline, follow you, follow your
journey and actually gainknowledge from your insights as
well.
So please follow Dr Rainey onall her sites that she just
indicated, but make sure, withthis episode you like, comment
below If you have any questionsor concerns, definitely will
(53:03):
reach out to you.
Please know that we understandhere at the let's get comfort
podcast and your spider time.
You like to watch drama shows,you like to watch Netflix?
We want to be that Monday cool,making Monday's cool again.
Let's get comfy podcast.
See you next time.
Speaker 1 (53:24):
Please visit
comfortmeasuresconsultingcom.
We're here to support you andyour loved ones Thank you.