Episode Transcript
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Speaker 1 (00:00):
This episode of let's
Get Comfy was brought to you by
Evolutionary Healthcare.
Caring is what we do.
Speaker 2 (00:08):
Welcome back to
another episode of let's Get
Comfy podcast.
I'm your host, Norman Harris,the CEO of Comfort Measures
Consulting, so glad for you totune in and join us here.
Live in Orlando, Florida, atthe Florida Healthcare 2025
Conference.
Special shout out to oursponsor, Evolutionary Healthcare
.
And once again, yet again.
I have a long-term fan.
(00:29):
Ever since last year when Ifirst started the podcast, he's
been supporting consistently andI really appreciate him for
joining us today on the showMatthew Smith with Gentile the
leader what, what leader in thisindustry, in this sector.
And I always let our guestsintroduce themselves.
(00:50):
So, Matt, you'll tell theaudience who you are.
Man Sure.
Speaker 1 (00:53):
So my name is Matt
Smith and I'm a regional manager
with Gentel and we are theleading wound care company in
the United States and globally.
Globally yeah, globally, we'retaking over the space of womb
care.
I personally manage a team ofclinicians throughout the East
Coast of Florida and we servenursing homes.
We go in and we provide notonly supplies but the education
(01:14):
piece at the bedside and followthrough that way.
Speaker 2 (01:19):
Big responsibility
and role you have there.
Matt, man, I can just tell yourpersonality.
I can just tell yourpersonality.
I can just tell you, man,you're a wonderful leader and
probably a good person to workfor and with and partner with as
well.
So tell the audience here todayabout Gentel.
Who do you serve?
I know you say you're one ofthe leaders, but for those
people, the community membersthat don't know, explain it to
(01:40):
them.
Yes, sir.
Speaker 1 (01:41):
So Gent is very
unique in the terms of we
manufacture and distribute ourown complete line of advanced
and traditional wound caresupplies.
In addition to that, we havemany other programs outside of
what a traditional wound caresupply company would provide.
We're taking over the woundcare space because our leader,
our executive leadership team,they're not stopping.
(02:02):
They they are, they areconstantly bringing on new
companies and having newacquisitions, new product lines,
and so really we're justbecoming more of a one-stop shop
, which is really turning us tobe like the leader in the wound
care space in general.
Yes, sir.
Speaker 2 (02:20):
What would you say,
you guys?
Most in-demand product is, ormost popular.
Speaker 1 (02:25):
I would say because
of the population that we serve,
which is long term care, Iwould say our most effective
product would be anythingcollagen, Because if you're
familiar, you know thatpopulation.
They don't produce collagenlike they once did.
So it really is reallywonderful for wounds that are
stalled or stuck or not healingand they have never had collagen
(02:45):
either, you know, tried ontheir wounds or what have you
that would be, I say, a go-tofor sure.
Speaker 2 (02:51):
Right, yeah, so let's
talk a skilled nurse facility
or just post acute space ingeneral and with Gentile, I
asked you this questionimproving outcomes for seniors
is always a focus right,absolutely, so.
Tell me about if you couldshare a story of a great impact
that you all have just takenover with an account, a new
(03:12):
account that you may haveacquired.
Just tell me about how you guyshelp them transition and
improve their healing for thewounds.
Speaker 1 (03:20):
Sure.
So a lot of times, companiesalike will go into a nursing
home and they'll work with thewound provider and the wound
nurse.
And what I will tell you is,most recently we had started a
new account up in the Daytonaarea, where they use another
company Formerly.
We walked in and we didn't justwork with the wound provider
and the wound nurse, we workedwith the entire team, all shifts
(03:42):
, and that's really what makesthe impact and drives those
outcomes, because it's importantthat all the staff are hearing
the same message.
So we work with all the floornurses, all your CNAs everybody
in a facility is responsible forwound care in some fashion.
So that really is one of ourbiggest key differentiators that
we take everybody under ourwing to make sure that we're all
doing and walking the walk thesame way.
Speaker 2 (04:02):
Yes, sir, to make
sure that we're all doing and
walking the walk the same way.
Yes, sir, and the impact foryour role, and I'm pretty sure
it has contributed to a lot ofyour successes that you're a
nurse as well, yep absolutely so, if you could just tell,
because I know you transitionedto a different role with Gentile
, maybe not so more hands-on,but a direct care line, Yep.
But what was your biggestprofessional career pivot?
(04:22):
I?
Speaker 1 (04:22):
should say, in your
career, I would say leaving
bedside and going into aleadership role.
I really I wanted somethingmore challenging, and I'm not
saying bedside is notchallenging by any means.
It's a different type ofchallenge I wanted.
I wanted to make a biggerimpact, and me leading a team
and seeing their success drives,drives me, you know.
(04:44):
And and then doing it on alarger scale, larger territory,
if you will.
And then doing it on a largerscale, larger territory, if you
will.
Formerly before Gentile, Iworked for another company and I
was traveling all across theUnited States to various
facilities and making an impacton that way.
So I just I always want more ofa challenge, always Correct.
Speaker 2 (04:59):
yes sir, and now, if
you can sort of let the audience
know today, how does yourclinical background impact?
You know your work with Gentile.
Speaker 1 (05:07):
now you know I would
say the same thing.
I worked wound care when I wasa floor nurse, but it was very
minimal.
You know, I wasn't thededicated wound care nurse.
I left the nursing home spaceand I went into a leadership
role up in New York where Itaught CNAs, and it was really
there that I realized that Icould really set the bar higher
(05:31):
than what you see sometimes.
So that led me into Gentile,because I've always been
passionate about outcomes ingeneral.
Wound care is like an art.
It's not a one-size-fits-all,and so I like that part of it.
But yeah, I have to bepassionate.
If I'm doing it, I have to bepassionate.
If I'm doing it, I have to bepassionate, and that's what I am
(05:51):
just you evolving as well too,man.
Speaker 2 (05:54):
So just to hear that
journey and see that journey for
uh other long-term careprofessionals or nurses out
there, they see that there'sother options right in health
care, because of course healthcare has so many different uh
paths.
You know that you can navigatedown, but to see that you was
able to reach upper managementlevel corporate level is another
option as well.
Speaker 1 (06:14):
So it's very
inspiring.
Speaker 2 (06:16):
Thank you.
So innovation Gentel is, likeyou said, a world leader in its
own space.
Any upcoming releases orprojects that you can disclose
here, give us exclusive here onthe podcast, sure, sure.
So I mean that could Give usexclusive here on the podcast.
Speaker 1 (06:29):
Sure sure, so I mean
that could be a half an hour by
itself Got it Okay.
But one thing that I'mpersonally most excited about is
our recent acquisition of acompany that's known for their
honey-based wound care productsand that's called ManukaMed.
They are now part of the Gentilefamily.
They're based in New Zealandand our president and CEO is
(06:52):
actually in New Zealandwelcoming them to the Gentile
family, so that's super exciting.
In addition to that, we alsohave a program called Gentile
Direct, and so when we work withthese nursing homes, we're not
only stopping there.
When they get discharged homewe're following them through and
so a lot of times that getslost in the sauce.
You know, when they getdischarged home there's no
(07:13):
follow through, so we're notstopping there.
We want to make sure woundsheal in all regard.
Speaker 2 (07:18):
I love that, yep.
Speaker 1 (07:19):
I love that man.
Speaker 2 (07:20):
So why should a
skilled nurse facility, aside of
being the largest?
What is unique about you guys'approach?
You're when you're partneringwith the skilled nurse facility,
and why should they partnerwith you all?
Speaker 1 (07:34):
Because we're not
just sending you guys supplies
and having you fend for yourself.
You know, I think, I think,really, what really sets us
apart.
If I had to hone down to onething, it would be the, the
clinical education and thebedside coaching that we provide
for all staff.
You know we don't stop at woundcare.
I can't say that enough.
You know we really we takethose CNAs under our wing, those
(07:56):
nurses who are unsure aboutwound care.
Wound care is a specialty.
It requires you know, a uniqueskill set.
So I think what?
Speaker 2 (08:04):
really sets us apart.
Speaker 1 (08:06):
Absolutely Not
everyone likes wound care you
have to be passionate about it,and that's what I know.
We do better, we do it the best, and I share a personal story.
Speaker 2 (08:16):
This is for you,
constance Black.
Constance, when I was goingthrough my AIT program, it was a
hearing point health and rehab.
Okay, so I rounded, I had toround and spend time with our
wound nurse.
Okay, rounded, I had to roundand spend time with our wound
nurse.
So she made me go in there andwatch her provide treatment.
I knew it, I knew it, she waslaughing, we were both gowned up
(08:39):
and everything.
She was laughing.
I said, hey, I'm going to beout here behind the door.
So it takes a special person todo that care and that work.
But it's wonderful, man, andpeople need it Absolutely.
You want to answer a need inlife.
That's a need for sure.
Speaker 1 (08:53):
Yeah, for sure.
I always tell people too thinkof Gentel as your phone a friend
.
You know.
Don't just hit us up once amonth for those dressings that
we're billing to Medicare Right.
Hit us up any time and all thetime.
When you have a question, whenyou have an educational need,
we're going to be there.
What's?
Speaker 2 (09:08):
one of the highest
compliments you've received
professionally, professionally,honestly.
Speaker 1 (09:18):
I think, following a
director of nursing up in New
York when I worked for a companyoutside of Gentel, everywhere
she went she brought me with her.
She wouldn't gear away.
That really is the highestcompliment.
It is Because trust is earned,you know, it's not assumed, yep.
Speaker 2 (09:35):
I tell people to this
day.
One thing that I love is thatwhen you hear from a CNAs or you
know housekeeping staff thatfive from five years ago, four
years ago, they're saying happybirthday or Merry.
Christmas or just reaching outand say, hey, we have a building
open over here.
You know you should apply.
You know that means that meansa lot.
(09:56):
You made an impact, because youmade an impact on them, that
way for them to even rememberyou.
You may have not spoken withthem a year, I get it they come
out of where you left offExactly.
Speaker 1 (10:05):
I love that man.
Speaker 2 (10:05):
Yes, so we're
definitely an advocacy platform
as well.
So our families out there today, what would you say is an
underutilized resource that youcan share with them?
Speaker 1 (10:18):
care plan meetings.
Yeah, it's the perfect place toask questions, advocate for
your loved one and make sureeveryone's on the same page.
I love you know that was agreat answer.
Yeah, I used to be part of careplan meetings a lot when.
I was when I was a unit managerand and it was refreshing and
beautiful to see those familiesshow up, you know, and and when
they didn't, it was like youknow.
Speaker 2 (10:43):
It'd be helpful to
have them here, you know, so we
can make sure everyone's hearingthe same thing.
Honestly, that's what I addedto Comfort Managers Consulting.
We do have personal advocacyfrom a consultant standpoint,
but also in person.
If a family member wants totake that extension with Comfort
Managers Consulting, we attendcare plan meetings and
representation.
Of course, you can just getpermission.
(11:04):
If a POA, a responsible party,gives permission, an advocate
can come in and actually helpwith the families.
In that case and that's why Iadded that piece because care
plan meetings are so important,they're so important, they're so
important.
And some family members aren'tfamiliar with the jargon, they
don't know the inner workings ofa skilled nursing facility.
So having an advocacyorganization like myself, family
members aren't familiar withthe jargon, they don't know the
inner workings of a skillednursing facility, correct, so
having an advocacy organizationlike myself, that's why I
(11:26):
thought that was the area.
Absolutely yes, absolutely.
Speaker 1 (11:28):
Appreciate it, those
things together.
Speaker 2 (11:30):
All right, man.
So we're wrapping up the showhere and I have a question for
you, man, you told me you likedthis question.
So if wound care had asuperhero superhero, yeah what
would their name be?
Speaker 1 (11:41):
and would there were,
uh, would they wear a cape or a
compression socks, which, yeahokay, first of all, their name
would be granulation graintissue granulation, yes,
granulation tissue, and thereason why is because there's so
many uh, providers and nurseswho work in the wound care space
who can't determine a partialthickness wound to a full
(12:02):
thickness wound and so fullthickness wound, and so that's
kind of what we do, right, we'reeducating all the time, and so
compression socks all day long.
I wear wound rounds often, andsometimes they last far, far
longer than I would appreciate.
So compression socks foreveryone.
Speaker 2 (12:18):
Compression socks for
everyone.
Absolutely For Gentile, if youcould share your website social
media platforms where people canfind you sure so we're on
LinkedIn, facebook, instagram.
Speaker 1 (12:29):
A simple Google
search is going to show you
everywhere we are.
We're constantly updating oursocials to make sure everyone's
well aware of what we're doingor what we have up our sleeve.
So give us a follow.
Reach out anytime.
I'm very active on LinkedIn aswell, so reach out to me
directly and we'll get youconnected.
Speaker 2 (12:47):
Well, Matt man, I'm
very grateful you to join the
platform Gentile.
You're doing an amazing job.
I love the advancements.
I love everyone that I'veencountered, from Brynn yes,
Matt wonderful personalities,easy to get along with, very
down-to-earth individuals.
They want to meet your need.
They're very welcoming, uh,very approachable, so doing a
(13:10):
wonderful job building a culturefor one, selecting the right
people to be a part of the team.
Thank you, uh, and we I justlove the growth man awesome, you
guys are a powerhouse for areason.
Speaker 1 (13:18):
Thank you, you are
yes, we're not done yet.
Not done yet.
Y'all way out of.
Speaker 2 (13:22):
New Zealand.
That's right.
Shout out to David yes sir.
Thank you for joining us here.
Be sure to subscribe on YouTubeComfort Measures Media.
We have a lot of things comingup right.
Visit our website,comfortmeasuresconsultingcom.
We do have a podcast platform,but that's not all we do right.
We offer personal care advocacy.
(13:43):
We also do business developmentservices for independently,
privately owned healthcareorganizations right, so please
reach out to us.
We're here to support you andfor your business growth.
Thank you, awesome.
Speaker 1 (13:54):
Thank you Appreciate
it.
This episode of let's Get Comfywas brought to you by
Evolutionary Healthcare.
Caring is what we do.