Proactive Infection Control: A Conversation with Joy McMillan

Joy McMillan transforms healthcare compliance from a reactive scramble to a proactive partnership through her firm, JAD Infection Control Experts. As she explains during our engaging conversation at the Florida Healthcare 2025 Annual Conference, her approach helps organizations address regulatory requirements while genuinely improving patient safety and quality outcomes.

With credentials that would make most professionals' heads spin (BSN, MBA-HA, CRRN, WCC, CJCP, CIC, and more), Joy brings extraordinary expertise to her consulting work. Yet what truly sets her apart isn't just knowledge—it's perspective. "My why is I want to be the person that's able to take the pressure off of you but still make you look good," she shares, revealing how her 24+ years of frontline experience shaped her understanding of healthcare challenges. The company name itself—JAD, representing Joy, her daughter Asia, and husband Daryl—reflects the family foundation supporting her mission.

Joy's innovative approach includes replacing outdated paper-based systems with digital tools that provide real-time dashboards and automated compliance reminders. This technology integration helps healthcare leaders maintain continuous oversight rather than scrambling during inspections. When describing "nightmare scenarios," she candidly discusses finding facilities with rampant infections and generic policies disconnected from actual practices. Even worse are situations where leadership resists acknowledging documented problems, insisting "they've got it covered" despite evidence to the contrary. These challenges highlight why proactive partnerships matter so much in healthcare compliance.

Ready to transform your approach to infection control and compliance? Connect with Joy McMillan on LinkedIn or visit J-A-D-I-C-C.com to learn how her expertise can help your organization exceed standards rather than merely meeting them. Subscribe to Let's Get Comfy on YouTube and follow us on social media to continue exploring healthcare insights that prepare you and your loved ones for better outcomes.

Episode Transcript

Speaker 1 (00:00):
This episode of let's Get Comfy was brought to you by
Evolutionary Healthcare.
Caring is what we do.

Speaker 2 (00:08):
It's me again, your host, the CEO of Comfort
Measures Consulting.
Thank you for joining us hereon the let's Get Comfy podcast,
live in Orlando, florida, at theHigher Regency Hotel.
We're here at the FloridaHealthcare 2025 Annual
Conference and Trade Show, and Ihave, yet again, another guest
joining the platform.
Introduce yourself, madeline.

Speaker 1 (00:31):
My name is Joy A McMillan and I am the CEO of JAD
Infection Control Experts.
Yes, ma'am, you are you are.

Speaker 2 (00:40):
So I'm going to start you off a little different
today.
Okay, can you give us a60-second pitch right of JAD
Infection Control, what it isand why to choose JAD Infection
Control experts?

Speaker 1 (00:54):
Okay, 60 seconds.
60 seconds, no pressure, yeah.
So JAD Infection Controlexperts is really about being
proactive, helping organizationsproactively address all
concerns and be regulatorycompliant, improve patient
safety quality.
What sets us apart is the factthat we are not just there

(01:20):
reactively, we're therepartnering with you.
We provide the just-in-timetraining and we're there to make
sure that you're compliant allthe time.
We don't just focus oninfection control.
My background is fullregulatory compliance, so all of
CMS and Joint Commission, dnv,everything.

Speaker 2 (01:42):
That was good.
I think that was 60 seconds.
I was counting my head, I'mlying, but alright, so let's
talk credentials, because ifsomeone was to look you up, ms
Joy, now this is what it saysbehind your name okay, bsn, mba,
ha, hyphen CR, rn, hyphen WCC,hyphen CRRN, hyphen, wcc, hyphen

(02:07):
, hacp, hyphen, cms, hyphen CIC,hyphen AL, hyphen, cip.
Alright, you want to take?
You want me?
I don't know if you rememberall what I just said, because
that was a lot.
Do you want me to take?
You want to go row by row oryou tell me?

Speaker 1 (02:23):
Okay, let's see if I can run it down.
Yeah, run it down.

Speaker 2 (02:25):
Yes, ma'am.

Speaker 1 (02:26):
BSN?
Of course, yes, Of course.
Bachelor of Science in Nursing,mm-hmm, mba, healthcare
Administration, crrn.
Certified Rehabilitation RNOkay, wcc.

(02:51):
Certified Wound Care Nurse,cjcp yeah, certified Joint
Commission Professional.
Cmscic yeah, so you're missingsome.
Okay, I'm missing.
Good, it's HACP you have, sothat you're missing some.

(03:14):
Okay, I'm missing.
Good, it's a, h, a, c, p, dash,cms.
So it's healthcare.

Speaker 2 (03:17):
Us accreditation certified professional for cms
got it okay.

Speaker 1 (03:19):
cic is the Infection Control and Epidemiology
Certification, and ALCIP is theAdvanced Leadership in Infection
Control and Prevention.

Speaker 2 (03:33):
Wow, wow.
So you have to be a lifelonglearner.
Oh, yes, right, you lovelearning.
You love innovation as well.
Yes, so, just speaking of that,in regards to affection control
, what are some innovativetactics or things that you've
implemented with yourorganization?

Speaker 1 (03:54):
So that's a great question.
Innovation depends on the needof the organization.
So sometimes there are a lot offacilities that are still using
paper uh tools to gather dataand this and that, so bringing
them tools that are actuallyproviding, as they're doing

(04:16):
audits, as we're going throughwhatever we're seeing in the
organization, putting that datainto, let's just say, an iPad
that has an overall, what youcall I'm missing the word, but
but dashboard so at the end ofthe day, rather than sitting

(04:41):
there and having to count up ordo Excel or put something in a
different thing.
It provides a dashboard.
It provides it for all of thehealthcare leaders that need to
have it, and it also can givethem the opportunity to remind
them if it's time for you to dosome rounding.
Let's get going, because thisis waiting on you.

(05:04):
This is your task for the day,and it helps the administration
be involved, helps those nursemanagers or whoever the leaders
are, be involved, and it's awhole.
It's a whole process, got it?

Speaker 2 (05:15):
Got it.
So if you go back toInspiration and Origins, so if
you go back to inspiration andorigins, right, and I will say
you definitely, I see why youstarted your own health care
consulting firm, but I want tohear your why.

Speaker 1 (05:31):
My why was it was funny.
I hit a spot in my life where Isaid I said it to my husband
I'm doing all of this.
It's a well-oiled machine.
I want to do something formyself, and so we created JAD.

(05:54):
Jad is Joy, asia and Daryl,which is my husband and my son,
and so we made it a family thingand he's been supportive.
But my why is I really want tohelp organizations?
I saw the struggle.
I was in the struggle for many,many years over 24 years of

(06:19):
understanding what it's like,and so my why is I want to be
the person that's able to takethe pressure off of you but
still make you look good, sothat, at the end of the day, no
one knows who my clients are.
But at the end of the day,they're shining because of the
work that's being done, and it'swork off their shoulders.
All they really have to do iscontinue and support it.

(06:41):
Right, right.

Speaker 2 (06:42):
And that shows, too, your origins and the impact of
your family.
I love the fact I never knewthat.
You just taught me something.
Your family members are theyalso in health care as well?
None of them.
Okay, got it, but y'all arepart of the legacy though, yes,
so I love that.
That's actually really cool.
So, trends and compliance andinfection control what are you

(07:03):
watching right now?
What was something that you seegoing on in the industry that
you maybe you've attended arecent seminar or conference
about?

Speaker 1 (07:17):
You can share with y'all.
Great question we just got backfrom APIC 2025.
That was it was.
It was amazing, but what it waswas eye-opening in a certain
way.
We're still doing the work.
So, though this administrationhas kind of pulled back on
resources and all the thingsthat people find important, and
it doesn't matter which side ofthe aisle you're on, people find

(07:38):
important and it doesn't matterwhich side of the aisle you on,
everybody needs healthcare andeverybody deserves quality
healthcare, quality outcomes,and so being on the forefront of
that and being able to makesure that that work continues

(07:59):
without having the resources,you know that's difficult, but
we're still in the fight.
We're not giving up on thehealth of our country and the
nation, not here, but globally,because, think about it,
whatever happens out there comeshere.

Speaker 2 (08:15):
Yes, yes, so.
So, with that being stated, Iwant to ask you you go into a
situations.
Uh, if you have a client, Iwant to ask you you go into
situations If you have a client.
I want to talk scenarios here.
Okay, Do you have a nightmarescenario that you could share
with us?
Little drama, here we're at.

Speaker 1 (08:31):
A little drama.
A little drama, here we're at.

Speaker 2 (08:33):
You don't have to say any titles.
Of course not.
Yeah, I don't want to put youin trouble.
No, no.

Speaker 1 (08:38):
Nightmare scenario is you go in and you find rampant
infections, which is why youwere called in in the first
place.
Right right, you sit down, yousee policies and procedures that

(08:59):
are canned from whoever ownedit before or canned from the
organization and they don'tapply to any of the setting that
they're currently in.
And then, worse is when youactually try to address those

(09:19):
things and they tell you thatthey've got it.
They got it covered.
They got it covered.
Oh man, they got it.
But I'm here to show you youdon't have it covered.
But hey, I'm here to please myclients, so I'm not going to
call them out, I'm just going toput my report together and keep
it pushing.

Speaker 2 (09:38):
Got it.
So that leads to my nextquestion, actually.
So what's your message to anySNF or post-acute leader who
wants to get ahead right, whowants to not just get by?

Speaker 1 (09:51):
So if you want to get ahead and not just get by, I
recommend you check out JADinfection control experts,
because what we're here to do isbe proactive and help you not
just meet the regulations, butexceed them, okay, and so that
your outcomes can be exactlywhat you want them to be, yeah,

(10:14):
and that you and yourorganization and your employees
can be proud to work there.

Speaker 2 (10:19):
I love that.
That's a great answer.
So where can people find youJAD your social site website?
You share that with theaudience.

Speaker 1 (10:28):
So you can always find me at J-A-D-I-C-C dot com.
I'm also on Facebook as JoyMcMillan.
You can also find me onInstagram, joy McMillan.
But really LinkedIn, joy AMcMillan.

(10:50):
Yes, but really LinkedIn, joy AMcMillan.
You will find the best and themost of me.

Speaker 2 (10:56):
Yes, wonderful content, very insightful too.
I follow you and I thank youout there in the audience.
If you want to be a forwardthinker you're innovative.
Definitely check out our page.
You can check out our personalpage, but you also have
J-A-D-I-C-Ccom also online.
So thank you for joining theplatform.

(11:16):
And as we wrap up today, I haveone final question.
Yes, what do you want yourlegacy to be?

Speaker 1 (11:21):
I want my legacy to be that I was able to make the
change that I want to make inthe world and that I want my
children to be able to look upto me and say she was that girl.
She was that girl All right.

Speaker 2 (11:35):
Big shout out to a family out there.
You're definitely aninspiration.
Two individuals leaders,skilled nursing leaders.
Check out Ms Joy.
Ms Joy won't lead you wrong.
No, I sure won't.
She won't lead you wrong.
Thank you for joining theplatform.
Major shout out to our sponsors, evolutionary Healthcare and

(11:55):
Florida Healthcare, for allowingthis platform for the let's Get
Comfy podcast.
Please check us out on YouTube.
Please subscribe to thischannel at Comfort Measures
Media.
Also follow us on Instagram atCMC Media, their website,
comfortmeasuresconsultingcom.
You can also find us atComfortMeasuresConsultingcom on

(12:15):
Instagram and Facebook as well.
Norman Harris on LinkedIn Checkus out.
Tune into what you want to turninto.
Be that health care advocatefor your family so that you can
educate them and be prepared forthat next healthcare crisis.
All right, at some point intime, we will all be caregivers,
all right.

Speaker 1 (12:34):
Amen.

Speaker 2 (12:34):
Thank you so much and thank you for joining me.

Speaker 1 (12:36):
Glad to have you Nice to be here.
Good Thank you, ma'am.

Speaker 2 (12:39):
Thank you, you did great you really did.

Speaker 1 (12:41):
Let me stop.
This episode of let's Get Comfywas brought to you by
Evolutionary.