The Love Monday Podcast
This podcast is devoted to showing people how to improve their lives by taking specific steps to love Monday just like Friday. Join host Ryan Houmand, author of "A Passion for Monday" as he and his guests break down exactly how you can love Monday just like Friday but for a different reason. For more information on how to Love Monday just like Friday go to: LoveMondayLikeFriday.com
Episodes
A manager was struggling with a promotion decision because one of his employees became emotional and frustrated when work went wrong. At first, it looked like a performance issue.
But after asking a few more questions, the real problem emerged.
The employee wasn't creating the frustration—she was reacting to poor-quality work being handed off from another team. The issue wasn't emotional maturity. It was a broke...
Employee engagement, company culture, manager effectiveness, employee experience, leadership development, HR strategy—who actually owns these outcomes?
In this Real-Life Sitch episode, Ryan shares a coaching conversation with an HR leader frustrated that her CEO didn't seem concerned about culture, compliance, organizational risk, or employee relations.
The deeper they explored the issue, the more important the ...
Most managers think they have a communication problem.
They don't.
In this episode, Ryan shares a coaching conversation with a manager who believed poor communication was at the root of a difficult workplace issue. But as the conversation unfolded, a deeper truth emerged: the challenge wasn't communication at all—it was courage.
Why do managers avoid feedback? Why do leaders delay difficult conversations? Why do ...
What makes someone a true leader? Is it a title, authority, experience, or results? In this episode of the Love Monday Podcast, Ryan Houmand explores the simplest test of leadership: Would people willingly follow you if your title disappeared tomorrow? Learn the difference between compliance and commitment, why employee engagement is really a followership issue, and what great managers do differently to earn trust, ...
Why do good employees disengage, burn out, or quietly quit even under “good” managers? In this episode of the Love Monday Podcast, Ryan Houmand breaks down the three biggest leadership blind spots he sees in management today: emotional disconnect, coaching avoidance, and lack of employee advocacy. Learn how these management behaviors impact employee engagement, retention, culture, and performance —...
Most leadership assessments stop at awareness. A manager gets a score, glances at a report, and nothing changes. In this episode of the Love Monday Podcast, Ryan Houmand explains why the real value of the Love Monday Manager QB Rating™ isn’t the score itself — it’s the coaching and action that happen afterward. Learn how dimension-level feedback reveals leadership blind spots, improves employee eng...
What actually makes a manager effective?
In this episode of the Love Monday Podcast, I break down the 9 core dimensions that define great management—based on real-world experience, employee engagement data, and what actually drives team performance.
Most companies either don’t measure managers at all… or they measure the wrong things. The result? Inconsistent leadership, disengaged teams, and missed...
What if measuring manager performance isn’t enough?
In this episode of the Love Monday Podcast, I build on last week’s concept of a “QB Rating” for managers—a simple, objective way to evaluate how effectively a manager is leading their team.
But after pressure-testing the idea with a leader experienced in 360 feedback systems, something became clear:
A score alone doesn’t develop man...
What if managers were evaluated like quarterbacks?
In this episode of the Love Monday Podcast, I introduce the concept behind the Love Monday Manager QB Rating™ — a new way to think about leadership, employee engagement, and manager effectiveness.
We’ve got stats for athletes, KPIs for businesses, and performance reviews for employees… but almost no meaningful way to evaluate a manager’s abili...
In this episode of Love Monday Podcast, Ryan explores a powerful Service-Profit Chain case study through Epic Systems and founder Judy Faulkner. Learn how strong internal culture, employee experience, and long-term leadership thinking can create customer loyalty, operational excellence, and lasting business success.
If you care about employee engagement, leadership strategy, customer satisfaction, or building a great...
In this episode of Love Monday Podcast, Ryan breaks down one of the simplest and most powerful frameworks in performance management: Do they know, or do they care? When employee productivity issues, quality problems, or missed expectations show up, great managers must diagnose before they react.
Learn how to use the Coaching Cycle™ to uncover whether the issue is lack of training, unclear expectations, disengagement,...
Are you stuck people-pleasing at work or in relationships? In this episode of Love Monday, we unpack how weak boundaries, conflict avoidance, and over-functioning can turn you into a hostage to other people’s moods, demands, and dysfunction. We explore why people pleasing feels noble—but often creates resentment, burnout, and loss of self-respect.
Learn how to set healthy boundaries, stop absorbing everyo...
You’ve got the tools—now how do you actually use them together?
In Part 2 of this Love Monday series, I go beyond individual frameworks and show how Development Ranking, the 5 Talents of Great Managers, Gainers & Drainers, and Career Drivers work as a system.
Because great managers don’t use tools in isolation—they connect the dots.
I break down how to integrate these tools to spot patterns,...
Most managers wait too long to act—and their teams feel it.
In this episode of Love Monday, I break down real-world management tools like Development Ranking, the 5 Talents of Great Managers, Gainers & Drainers, and Career Drivers—and more importantly, the signals they give you.
Because these tools aren’t just for tracking—they’re your early warning system.
If you know what to look for...
What if your biggest customer at work isn’t external—but internal? In this episode, we break down Internal Service Quality (ISQ) at every level of a company—from CEO to manager—and show how leadership behaviors drive employee engagement, customer experience, and ultimately profit. Building on the Service-Profit Chain, we introduce the 5 drivers of ISQ—clarity, capacity, capability, coor...
For more information on how to love Monday just like Friday, got to: LoveMondayLikeFriday.com. Find more information from Ryan on Linkedin: https://www.linkedin.com/in/ryan-houmand/
Get the book! "A Passion for Monday"
Internal Service Quality is the hidden driver behind exceptional customer experience—and most organizations are getting it wrong. In this episode of the Love Monday Podcast, I break down how employee support, trust, and empowerment directly impact customer satisfaction, loyalty, and business performance. If your customer experience is struggling, the problem might not be your customers—it’s your in...
Most organizations think they have a customer service problem.
But in my experience, they actually have an internal service quality problem.
In this episode of the Love Monday Podcast, I walk through the connection between how employees experience their workplace and how customers experience the company.
Drawing on the principles behind the Service-Profit Chain, I explain why customer experience isn’t primarily c...
Yesterday I had one of those moments that reminded me why I do the work I do.
I walked into a restaurant where, years ago, I helped the leadership team work on employee engagement. Part of my fee back then was paid in trade… so every once in a while I still eat there for free.
But that’s not the interesting part.
What struck me was the service.
Attentive. Friendly. Anticipatory. The kind of experience where...
I hear it constantly in my coaching work:
“It was great here… until my coworker got promoted.”
In this episode, we explore one of the most common—and costly—mistakes organizations make: promoting top performers into leadership roles without ever testing their ability to lead.
It’s the real-world version of The Peter Principle—and it’s still quietly wrecking teams decades...
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