What if the secret to organizational success is simpler than we think? In this episode, we explore the powerful Service Profit Chain and how it connects employee engagement, customer satisfaction, and profitability. Drawing insights from a popular LinkedIn article, we break down the key elements of this proven framework and share actionable tips to help your organization thrive.
I’ll also dive into how I help businesses improve engagement at every level, empowering managers and teams to build cultures where employees and customers alike love what they do—and it shows.
Whether you're an executive, manager, or someone passionate about creating a better workplace, this episode is packed with insights you can put to work immediately.
Tune in and discover how small changes can drive big results, transforming your workplace into a hub of engagement, loyalty, and success.
For more information on how to love Monday just like Friday, got to: LoveMondayLikeFriday.com. Find more information from Ryan on Linkedin: https://www.linkedin.com/in/ryan-houmand/
Get the book! "A Passion for Monday"
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