Are customer and partner escalations on the rise in your company? If so — don’t blame your team. Blame your leadership habits.
In this episode of the Love Monday Podcast, we pull back the curtain on one of the most common leadership mistakes managers make: unintentionally teaching their employees to escalate more.
Escalations aren’t just a customer service problem — they’re a leadership signal. And how you handle them sends powerful messages about trust, empowerment, and team confidence.
Join us as we explore:
✅ Why escalations are rising right now
✅ How managers accidentally reinforce the escalation cycle
✅ A simple, proven model to empower your team and reduce escalations
✅ The manager phrases that build trust — and the ones that erode it
✅ Why breaking the escalation cycle helps your employees love Monday again
Did you know?
➡️ Only 30% of U.S. employees strongly agree their opinions count at work — a key driver of unnecessary escalations.
➡️ Companies with high employee empowerment see up to 50% reduction in escalations and higher engagement and retention.
If you’re a leader who wants fewer customer escalations and a more empowered, confident team — this episode is for you.
Listen now and start turning those Monday escalations into leadership wins!
For more information on how to love Monday just like Friday, got to: LoveMondayLikeFriday.com. Find more information from Ryan on Linkedin: https://www.linkedin.com/in/ryan-houmand/
Get the book! "A Passion for Monday"
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