In this episode, Gary and Scott speak with Evan Siegel from eGain to discuss the Knowlege Management Platform (KMP) industry.
Evan Siegel is eGain’s VP of business development and financial services, where he is developing the next generation of AI powered conversational guidance. Prior to eGain, Evan held various customer experience strategy and contact center leadership roles over 16 years at Wells Fargo, where he also established a financial health coaching team that was featured in the bank’s annual report, brand advertising campaign, and ABC’s Good Morning America. Evan is an active writer and speaker, with recent pieces published The Financial Brand, BAI Banking strategies and an appearance on Bain & Company’s Net Promoter Score Podcast.
eGain is a company that provides AI-powered knowledge management software for customer engagement. eGain Corporation builds and sells AI knowledge SaaS (Software as a Service) products specifically designed for service and support functions. The company is headquartered in Sunnyvale, California. Wikipedia
Their main product is a platform that unifies knowledge silos within enterprises and transforms content by orchestrating GenAI and experts. This helps businesses provide correct, consistent, and compliant answers to customers, agents, and employees. eGain
eGain's platform is designed to automate customer engagement with innovative SaaS capabilities powered by AI and knowledge management. Their solutions include virtual assistance, self-service options, and modern agent desktop tools that aim to improve customer experience while reducing agent effort.
Evan Siegel’s Contact information: https://www.linkedin.com/in/evan-siegel-ab436845/
Link to eGain’s new self-provisioned AI Agent: https://www.egain.com/ai-agent/
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