Episode Transcript
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Speaker 1 (00:00):
Hey all thank you for
joining me this week on the
Michael Newton Podcast.
Hope you're doing well, hopeeverything's going well.
You know it's really nice.
The days are getting longer,which is lovely.
It's getting a little warmerout.
I even saw the sun in the skytoday.
You know, for my listeners whoaren't here in England, it's
usually cloudy.
Believe me, when that sun isout there and you got that blue
sky, you really feel it, youreally notice it.
So that's really nice.
(00:21):
You know spring is here or it'sgetting here, and that's really
great.
But anyway, I want to talkabout something.
I've talked about this quite abit in the past, about my
podcast.
You know what is the why behindthe why and really why?
We want to make sure that whenwe're looking at problems or
trying to solve problems, thatwe actually go from more of a
problem solving mindset to moreof a problem finding mindset,
(00:42):
really again finding the whybehind the why.
So basically, when tackling aproblem, the real challenge
isn't just solving it right,it's finding the right problem
to solve in the first place.
See, too often we jump straightto solutions without fully
understanding the root cause ofthe problem or the thing that's
causing a challenge in our lives.
But when we shift our focus toidentifying the real issue first
(01:03):
, we set ourselves up to makesmarter, more effective
decisions, and that's what we'regoing to talk about today.
We've all been taught to be aproblem solver.
(01:40):
It's a skill we're taught froma very early age.
Right, you see a problem, fixit and move on.
But what if that approach isflawed?
What if the real key to success, creativity and smarter
decision making isn't aboutsolving problems, but finding
the right problems to solve inthe first place?
You know, the shift in thinkingfrom problem solving to problem
(02:01):
finding can really be a gamechanger in your life because
instead of reacting to issues asthey appear, we learn to dig
deeper, uncovering the realchallenges beneath the surface,
again, the why behind the why.
And once we find the rightproblem, the solutions become
far more effective.
See, most people approach lifereactively.
Something goes wrong and theyjump straight into the solution
mode without questioning whetherthey're addressing the true
(02:24):
issue.
Problem finding is aboutstepping back, questioning
assumptions and ensuring you'retackling the root cause of the
problem, not just the symptoms.
It's the difference betweenputting out fires and preventing
the fire in the first place.
So, for instance, imaginewaking up exhausted every
morning, right, I think a lot ofus can relate to this, right.
(02:44):
So your instinct might be tosolve the problem by drinking
coffee.
Right, having more and morecoffee.
But what if the real issueisn't caffeine?
What about if, again, the lackof caffeine isn't your issue?
Maybe you're going to bed toolate, maybe your stress levels
are keeping you up, maybe yourdiet or lack of exercise is
(03:05):
draining your energy.
If you only focus on the quickfix, which, of course, is that
coffee or those few cups ofcoffee, instead of the real
problem sleep, stress, healthyou'll just be stuck in an
endless cycle problems I'm tired, have coffee and wanting to
(03:28):
solve the why you're there,which would give you a long,
lasting, more effective way ofdoing so, of solving your
problems.
So, again, when you jumpstraight into problem solving
without taking the time to findthe right problem, this could
lead to frustration.
You think you fix things, butthen the same issues keep coming
back.
You know, consider some of these.
You know real life scenarios.
Maybe I'm at work.
You know if you're a manager,right, you know if you've ever
(03:50):
led teams before.
You're thinking maybe your teamisn't productive, so you assume
they need more motivation.
But the real issue just might beunclear communication.
Or maybe somebody struggles inrelationships.
You know or you're in arelationship.
This is one right.
You know anybody.
But the real problem is moreabout it's not about the chore,
(04:12):
it's about feeling unappreciated, right?
I mean, let's be honest, a lotof times in relationships the
argument isn't really about whatthe argument is.
You know, she's really notupset that you didn't take out
the trash, she's just more upsetthat you haven't been giving
her attention, you haven't beenaround or whatever.
It is right, you know.
Even look at your own personalgrowth.
(04:32):
You know, even look at your ownpersonal growth.
You know you think, oh, Ireally need more discipline in
my life, but in reality you justneed better systems that make
things easier.
So the thing is, if youmisdiagnose the problem, any
solution you apply will betemporary or, even worse,
completely ineffective.
I mean, one of the bestexamples of this problem solving
versus problem finding dilemmais really in the medical
industry.
Right?
Doctors and pharmaceuticalcompanies often focus on
(04:55):
treating the symptoms of acondition rather than addressing
the root cause.
Right?
So you have high blood pressure.
So if a patient has high bloodpressure, the standard approach
is to prescribe a blood pressuremedication to lower it.
But why does the patient havehigh blood pressure in the first
place?
Is it due to obesity?
Is it due to chronic stress,poor sleep?
(05:15):
Is it due to a diet high inprocessed foods and sodium?
Is it caused by lack ofexercise?
If the root cause isn'taddressed, the medication is
simply just treating the symptom, not solving the problem.
So the patient, you know theperson, they just remain
dependent on medication, theiroverall health doesn't improve
and the real issue remainsunsolved.
(05:37):
So what you really want to dois encourage a problem finding
approach, which you know wouldinvolve again, if you're
somebody who's a medicalclinician encouraging lifestyle
changes.
You know, eating healthier,doing exercise If it's a stress
related, addressing stressmanagement and getting better
sleep habits.
(05:57):
You know the doctor might wantto educate patients on long-term
health risks beyond just the,you know, having the high blood
pressure.
Again, we see this all the timein the medical.
It's all about treating thesymptom but not the root cause.
(06:19):
So the thing is, when you shiftfrom treating symptoms to
finding the real cause, thiscould lead to better long-term
outcomes instead of justmanaging the problem
indefinitely in their thinking,in their stress, how it all
manifests in the body.
So a lot of people talk aboutlike, oh, I've got really bad
back pain.
Well, that back pain isactually coming from stress or
whatever else is going in ourlives.
It's just being manifested intheir body in terms of I have a
(06:42):
sore back.
So what do they do?
They take a lot of ibuprofen.
They really throw it at theback, thinking that's solving
the problem.
But they're not solving theproblem because they haven't
fixed the real issue which couldbe controlling that stress or
whatever is bothering them on amore of a, on a mental level
than and it's just manifestingin a physical, chronic pain,
diabetes, mental health and youknow, countless other medical
(07:08):
conditions.
The real question should alwaysbe why is this happening,
instead of how do we just makeit go away?
So how do we train ourselves toidentify the real problem
before rushing to solve it?
Well, there's some reallysimple strategies, and one of
them is just ask why five times.
This was a technique thatactually comes from Toyota.
It was actually developed backin the 1940s or 50s, around the
(07:28):
time to really increaseefficiency and eliminate and
promote continuous improvementin the designs and manufacturing
.
But what happens is when you askthe why five times.
It helps you dig deeper intothe issue.
Right?
So let's just say you'resomebody, right now you're
suffering from, you just hateyour job.
Right, let's just use that one.
I hate my job, well, why?
And that answer might be well,because I feel like I'm not
(07:51):
valued.
And then, okay, well, why?
Because my boss never gives mefeedback.
Okay, why, because I've neverasked for it.
Why Because you or me assumefeedback only happens when
something is wrong?
Why Because I was never taughtto ask for feedback proactively,
(08:13):
right?
So now, instead of, you know,quitting my job or you quitting
your job, the real solutionmight be to start requesting
feedback and improving yourcommunication.
What you didn't have is thatyou the situation that you hate
your job.
You just have a problem withcommunication, you know.
And from there you might wantto just kind of start reframing
(08:33):
your questions a little bit,right, like, instead of how do I
fix this, try this, what isreally causing the issue?
What assumptions am I making?
That's a big one.
A lot of times, people aremaking assumptions about things.
They don't want to talk to me,they don't want to work with me,
they don't want to see mesucceed, they don't want this,
they don't want that, withoutactually getting the facts.
What would this look like fromanother perspective?
(08:54):
See, by shifting the question,you see the problem differently,
which often leads to bettersolutions.
And slow down, just slow down,before reacting.
I know we live in this worldthat demands instant solutions
or instant solutions, solutions,solutions.
We have a world of instantsolutions.
We live in a world that demandsinstant solutions, but taking
(09:19):
time to pause, reflect and justanalyze right can lead to
smarter decisions.
You know, if you're facing atough decision or a tough
situation, you know, maybe takea day before making that
decision.
Um, some people journaling.
I've never really been ajournaler.
I can't, I can't, I the minuteI have to.
It's funny cause, as a writer Ihave no problems writing, but
(09:42):
the minute I have to sit downand like do a journaling or
something, it's like I just I goblank.
You know, so it's not for me,but maybe you're somebody who
likes that Something's.
Just writing things down makesa hidden pattern, sort of you
know, appear.
I would also just always sayask for some outside perspective
.
A friend or a mentor might, youknow, see the real problem that
you're missing, and that's theother challenge.
(10:03):
A lot of times we don't see it,but all the people see it.
So the thing is, you know.
So, applying this to everydaylife, it's going to help you
sort of shift perspective andit's going to improve, basically
, different areas of your life.
So again at work.
Instead of assuming your teamis lazy, you're going to dig
deeper and are they confusedabout their roles?
Are processes unclear?
(10:24):
Are they burned out Again inyour relationships?
Instead of arguing about thelittle things, ask what's really
going on here.
Is it about trust, feelingvalued communication styles?
Little things, ask what'sreally going on here.
Is it about trust, feelingvalued communication styles?
You know?
Again, for your personal growth, instead of blaming yourself
for a lack of motivation, findthe real blockers.
Are your goals too vague?
Do you lack structure?
Do you need accountability?
You know?
Are you just again solving thewrong problems?
(10:46):
Most of us spend our livessolving problems and ever
questioning whether they're theright problems to solve.
Again, getting back to the whybehind, why we do what we do
right.
If you ask somebody why theyact this way, they might tell
you.
But realistically, you know,why are you acting this way?
(11:06):
I'm mad Okay, got that, but whyare you reacting so mad at
something that wasn't.
It was very trivial.
There's really no reason foryour reaction.
Well, the why behind that couldsimply be that in the past you
felt undervalued or somebodyridiculed you, or goes back to
your childhood, and that is thetrue why.
And if you fix that back there,your reaction over here
(11:31):
wouldn't be as excessive.
So the minute you really shiftyour mindset, when you just stop
rushing into solutions of okay,I know what the problem is, fix
it and just start finding thereal issues, everything changes.
So the next time you face achallenge, just take a few
minutes before reacting and askis this the real problem?
What's maybe going onunderneath?
(11:53):
What's maybe going onunderneath?
You know what's a better way toapproach this?
Try it.
I think you're going to bereally surprised how often a
real problem is somethingentirely different than what you
first assumed.
And the interesting thing isyou might start seeing it in
other people somebody who overlyreacts to something excessive,
or their behavior is a certainway, and you'll start seeing it
(12:14):
because this what they're sayingright now.
This isn't the problem.
There's something else andobviously you know it's a very
delicate matter to go.
Look, I understand what's goingon here, but what's going on
isn't really a problem.
You haven't know, you don'twant to tell them, but it might
actually help you relate topeople better so that you don't
get reactive to the way theyhave reacted to you or came at
(12:34):
you about something, becauseyou'll understand what's going
on here has nothing to do withwhat's really going on.
This person has something elsereally going on.
But for yourself again, stopask yourself some questions, dig
in and try to find the realroot cause, because when you
solve the real problem, theneverything else fixes itself.
(12:55):
All right, ladies and gentlemen,thank you so much for joining
me this week.
As always, I will alwaysappreciate you listening and
being here with me on thisjourney.
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anybody who might need some help.
I see an uptick in listenersevery week, so that's kind of
nice.
But you know, appreciate that mybook's out Five Basic Keys
(13:17):
Living Successfully in Between,written by me, mike Muldoon.
You can always get it on Amazon.
Love to hear your feedback onthat, love to hear your views on
that.
And if you're new to thispodcast.
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This actually might be one ofthe longer ones, might be a
little bit longer today, but Itry to do that because you know
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(13:37):
can just listen to it realquick and get something for you
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I'd love to hear it.
You know it's all about uhgetting better, so if there's
something we're missing here,I'd love to hear about it.
And uh, as always, I appreciateyou.
I wish you had a great rest ofyour uh.
(13:57):
Well, it's friday.
I will have you a great rest ofyour day and, as always, be
safe on the weekend.
And uh, I got another.
We'll see you next time.