June 26, 2025 • 17 mins
Burnout isn’t a badge of honor. It’s actually a warning sign your business is missing something critical?
You didn’t build your business to be the bottleneck, stuck in the day-to-day with no room to breathe. You built your business for freedom, to make a bigger impact, and for sustainable growth. But here’s the truth no one’s talking about:
You can’t scale chaos. And no amount of hustle can replace systems with automation.
So today we’re going to revisit the 6 core systems every business needs to grow sustainably without sacrificing your sanity or your life. Here's what we’re going to talk about today:
2:07: Why hustle isn’t a sustainable growth strategy and what to do instead.
5:03: How a client management system leads to better retention, more referrals, and a stronger brand with less effort
6:46: Why a digital central filing system is essential for productivity, security, and accessing documents on the go
7:43: How an online scheduling system helps you set boundaries, screen leads, and get paid with one simple link
8:56: Why a strong communication system builds trust externally and keeps internal operations running smoothly without endless emails
10:15: How a money management system helps you track finances, make smarter decisions, and avoid costly mistakes as you grow
11:14: Why separating your sales and marketing systems is key to attracting the right clients, building trust, and getting paid consistently
12:24: Why separating your sales and marketing systems is key to attracting the right clients, building trust, and getting paid consistently
13:48: How the MY-T Society Systems & Sanity Suite can help you take action on your systems with support, structure, and a flexible way to get started
Related Episodes Mentioned:
EP 175 - Transform Frustrating Chaos with a Game-Changing Filing System
EP 178 - How to Take Control with an Online Scheduling System and Boundaries
EP 187 - Emergency Preparedness Strategies You Need to Protect Your Business
EP 188 - How to Build an Effective Communication System to Unlock Sustainable Growth
EP 191 - How to Unlock Financial Confidence with a Simple Money Management System
EP 192 - How To Achieve Freedom & Growth With A Sales And Marketing System
EP 210 - Make Your Business Work For You — So You Can Enjoy Summer Too
Resources Mentioned:
🔧 Ready to simplify your back office and finally feel in control?
Join The MY-T Society Systems & Sanity Suite, your space for smart systems, sanity-saving tools, and real support. You’ll get plug-and-play templates, strategy driven resources, and access to expert guidance so you can run your business like a pro without the overwhelm.
Let me know your thoughts! Click here to send me a text.
Leave a Rating and Review: https://ratethispodcast.com/mindyourtime
Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
If you listened to the last episode, where I talked
about how systems are self-care, you might be wondering okay,
so exactly what systems do Iactually need to get in place
first?
So in this episode, I'm walkingyou through the six core
systems that every businessneeds to grow sustainably and so
(00:22):
you can breathe again.
This is one of the mostdownloaded episodes every year,
and it's the perfect way for youto get a bird's eye view into
what you need in your backoffice if you're serious about
simplifying your back end andprotecting your peace.
Welcome to the Mind, your Timepodcast.
I'm Shannon Baker, your coffeeloving host and business
(00:45):
operations strategist.
Each week, I'll share practicalinsights and bold strategies
rooted in my power and motionframework, to help you
streamline your operations,reclaim your time and build a
business that supports your life.
Whether you're just startingout or scaling to six figures
and beyond, these episodes willhelp you take control and create
success on your own terms.
(01:05):
So grab a cup of coffee or yourfavorite beverage and let's
dive into today's topic.
Well, I'm thrilled that youhave joined me today, but before
we dive into today's content, Iwant you to know that this
episode is one of my mostvaluable episodes.
Why?
Well, we're going to revisit anessential topic that every
(01:28):
business owner needs to hear,and it doesn't matter what phase
of business you're in these sixcore systems, every business
has to have them to operateefficiently, and this isn't just
about organizing your files orsetting up some email
autoresponders or some sequences.
It's about building a solidfoundation to support
(01:50):
sustainable growth and improveefficiency in your business.
And if you want your businessto thrive, not just survive,
without consuming every wakingsecond of your life, then these
systems are non-negotiable.
But there's even more to it.
This episode contains timelessinsights that are just as
(02:12):
relevant today as when I firstrecorded it.
So, whether you're juststarting to create your systems
or you're looking to streamlineyour existing systems, the
points that we're going to talkabout today are vital to your
success, and one of the biggestreasons I'm always talking about
how important your back officesystems are is because they're
(02:32):
the foundation that you have tohave in place to support
sustainable growth.
Think of them, really, as thebackbone of your business, and
everything else is built on topof it of your business, and
everything else is built on topof it.
Systems ensure consistency,they enhance the customer or
(02:53):
client experience that youprovide and they help you run
your business more efficiently.
So let's briefly talk about allthree of these benefits
individually.
When it comes to consistency,it's definitely required in
business, and I'm not justtalking about social media,
that's a small piece you have tobe consistent in everything
that you do in your business.
When you manually completetasks, there's room for human
(03:16):
error.
I mean and this happens whenyou're not following a process
for sure, because you're goingby memory and, let's be real, we
all forget things.
I mean, I have to use my AppleWatch to find my iPhone at least
once a day, and that's a goodday.
My point is you can't rely onyour memory because it's already
failing you and it's going tocontinue to do so.
(03:37):
So when you don't haveprocesses in place, even for
routine tasks, you're going toskip a step or two or more,
which is why every time you dosomething, you get a different
result, and that, my friend, isthe total opposite of
consistency, and withoutconsistency you can't measure
your results.
But if you make the time andnotice I said make the time, not
(04:01):
take the time to document yourprocesses and automate what you
can you can get more predictableresults and you will actually
complete things faster andyou'll have a measurable outcome
.
So not only does this boostyour productivity, but it also
enhances your reputation forreliability and providing
(04:21):
quality customer service, andthat is important.
You also need to have systems sothat you provide a better
client experience.
First impressions are a lastingimpression and the experience
that people have with youactually starts way before they
officially work with you andreally is whether they work with
you or not.
We all know the process asentrepreneurs.
(04:43):
People say say it with me, youhave to get people to know, like
and trust you.
Well, guess what?
Without systems, you can't makethat happen because, again, you
don't provide a consistentexperience if you don't have
processes and systems in place.
So not only do you have issueskeeping clients, but you have
(05:08):
issues getting referrals.
But when you implement systemsand you let them do their job,
you don't leave that clientexperience to chance.
When clients experience asmooth process and their
professional interactions atevery touch point on their
journey with you, not only willthey stay with you, but they are
(05:30):
more likely to recommend yourservices to others.
Referrals don't require you todo much work.
It's free marketing and that'swhat we want.
Our goal is to work smarter,not harder, and the last benefit
is they simply allow yourbusiness to operate efficiently.
Systems help you execute yourbusiness's strategy efficiently,
(05:54):
which reduces costs, improvesyour consistency resulting in a
stronger brand reputation andprovides insight into areas that
need improvement for you tomeet your clients' needs, to
areas that need improvement foryou to meet your client's needs.
So, in simple terms, systemsallow you to focus on what you
do best, while your systemshandle the rest.
(06:15):
Now that we've talked about thebenefits of having systems,
let's go ahead and talk aboutthese six core systems that you
need to have in place, and I'monly going to give you a high
level description of each system, because each of them already
has an individual episode whereI go deeper into them, one at a
time.
So finish listening to thisepisode and make a note of which
(06:37):
system that you want to focuson first, and then you can go to
that individual episode,because links to all of them are
going to be in the show notes.
So the first system is yourcentral filing system, and I
want to talk about this firstbecause it is critical when it
comes to your productivity.
Avoid the mistake of savingeverything on your hard drive,
(07:00):
because what happens if yourhard drive crashes?
You will lose everything.
This happened to my firstMacBook and I was so happy that
all of my business documentswere stored electronically, not
on my hard drive.
So a digital or electronicfiling system ensures one.
(07:21):
Your documents are safe andaccessible from everywhere,
because they're not on your harddrive and your laptop may not
be with you.
But think about being able tolocate a document within seconds
when you need it, and that'swhether you're sitting behind
your laptop, you're on youriPhone or your iPad or your
tablet, basically, when you'reon the go.
(07:41):
That is golden.
The second system is ascheduling system.
The second system is ascheduling system Other than
your inbox and social media.
Phone calls or unscheduledphone calls are one of the
biggest distractions ever, butone of the easiest ways that you
can keep this from happening toyou is to put some boundaries
(08:03):
around your schedule with anonline scheduling system.
Then all you have to do isprovide a link to the specific
appointment that someone wantsto book.
But there's more to it thanthat.
The great part about a onlinescheduling system is that you
can use the system to screenleads for you in advance, which
(08:23):
saves you time by using intakeforms, and you can also take
payments when appointments arebooked.
That is the ultimate level ofefficiency, right there.
And you get paid.
So, again, all you have to dois provide a link.
They look at your calendar andschedule an appointment
according to your availability,and then reminders go out
(08:44):
automatically.
And the great part is, you canmaintain control over your
availability in real time bymaintaining your calendar, which
you should be doing anyway.
The third system, a veryimportant one your communication
system.
This is internal and externalcommunication.
(09:06):
Now, when I say externalcommunication, I'm talking about
talking to your clients, peopleyou meet at networking events,
et cetera, anyone outside ofyour business circle.
And guess what?
Again, this process starts fromthe first point of contact and
it either builds trust or itcreates doubts, because it
(09:28):
provides a glimpse into theinner workings of your business.
Now, when it comes to internalcommunication, if you have a
dream team, then efficientcommunication is essential in
order for you to have smoothoperations and I'm not talking
about you sending a bunch ofemails to your team, about you
sending a bunch of emails toyour team you need to use a
(09:50):
streamlined project managementtool like Monday to centralize
your communication.
Yes, monday can streamline yourcommunication in a bunch of
different ways, but I'll talkabout that in another episode.
My point is using a tooloutside of email for
communication helps preventmisunderstandings and it ensures
that everyone is on the samepage so that your team can work
(10:13):
together to achieve your goals.
The fourth system is your moneymanagement systems.
Now, you may feel this one is ano-brainer, but many business
owners don't know their numbers,and that's a problem.
But many business owners don'tknow their numbers, and that's a
problem.
A money management system helpsyou monitor cash flow, track
expenses and manage your billingand invoicing.
(10:35):
Even a simple spreadsheet canbe a good starting point until
you can invest into moresophisticated tools like
QuickBooks Online or FreshBooksor something like that.
The bottom line isunderstanding the financial
health of your business allowsyou to make informed decisions,
plan efficiently and avoidcostly mistakes like building
(10:58):
your team too fast and you can'treally afford it.
One of the biggest reasonssmall businesses fail is because
of cash flow problems, andthat's why this is very
important.
So get this system in place anddon't be a statistic System.
Number five is your sales andmarketing system.
So let me start by sayingnumber one.
(11:19):
They are two different thingsMarketing gets you seen.
Sales gets you paid.
Your marketing helps build theknow like and trust factor, like
having a customer care processwhich is part of your
communication system.
Now your marketing system isall the things involved in
attracting the right clients andconverting them into loyal
(11:41):
customers, so that social media,your email, marketing, all of
that together, processes aroundthose things, need to be
documented.
And your sales process?
It needs to be stellar so thatyou continue to build on the
trust that was established whenyou acquired this new client.
So this should includeeverything in an onboarding
(12:03):
process, like a welcome messageall the things a new client
needs to know.
And then it needs to includeregular check-ins to make sure
you and your client are on thesame page.
So, as you can see, this isconnected to your communication
system.
Really, all of these systemsare connected in one way or
another.
So now the last system is abackup system, and you may be
(12:29):
scratching your head about thisone, but, in a nutshell, a
backup system is plan B to keepyour business running without
you.
This includes backups of yourcomputer files, your website,
the contacts in your CRM andbackup plans for your dream team
, if you have one.
(12:50):
What's going to happen whensomeone's on vacation or out of
the office, because they have alife too?
You need to have an emergencypreparedness plan to ensure
business continuity.
Preparedness plan to ensurebusiness continuity Think about
the peace of mind that you'llhave, knowing your business can
weather any storm.
This also means that you canalso step away and enjoy life
(13:15):
outside of the office, and yourbusiness will continue to run.
So those are the six basicsystems that you need to have in
place in your business.
Now remember this if you do nothave documented processes and
systems in place, you do nothave a business, you have a you.
That means if you don't do it,it doesn't get done.
(13:40):
That also means that ifsomething happens to you, it is
game over for your business, andwe don't do it, it doesn't get
done.
That also means that ifsomething happens to you, it is
game over for your business, andwe don't want that to happen.
So if you're ready to clean upyour systems and operate like a
well-oiled machine, then Iinvite you to join the Mighty
Society membership.
This exclusive membership hasthe resources inside that you
(14:01):
need to make the most of those30 minutes a week that you're
going to set aside to work onyour back office systems, and
there are two options that youhave to join.
You can take a stab at this allon your own, using the
resources that are inside,including roadmaps, or you can
join as an insider and haveaccess to me through Voxer Hours
(14:22):
when you have questions, or youneed to hit the SOS button when
you get stuck building yoursystems.
This membership is what youneed to start creating your
systems.
Let's get it off your to-dolist and get it into action, but
you don't have to take my wordfor it.
Here's what Imani Guy of MadeNew Marketing had to say.
Speaker 2 (14:44):
I'm Imani Guy, ceo of Made New Marketing, and I
wanted to come on here and shoutout Shannon Baker of TSB
Management Solutions.
I had the amazing opportunityto be a part of her NYT Society
membership and this program hasreally been instrumental in my
growth as an entrepreneur.
I always told Shannon when Ifirst became an entrepreneur, I
googled how do you start abusiness and it told me LLC, ein
(15:08):
, website, but it didn't speakabout the importance of having
an efficient back officeoperations and automating your
system so that you don't have tofocus on them as much.
This membership allowed me todo just that.
Not only did it give me theplatforms, but the information,
and also allowed me to talk toShannon to see how can I build a
(15:28):
foundation now for the successI see in the future.
And that's one of the biggestthings I learned the success of
your business starts with thefoundation you lay it on.
So I highly recommend thismembership program to
entrepreneurs, no matter thelevel you're on.
Speaker 1 (15:42):
So if you're ready to take action, go to
theshannonbakercom forward.
Slash membership to join theMighty Society membership today.
I look forward to seeing youinside and until next time, keep
calm and streamline calm andstreamlined.
Speaker 2 (16:06):
I am Imani Guy, ceo of May New Marketing, and I
wanted to come on here and shoutout Shannon Baker of TSB
Management Solutions.
I had the amazing opportunityto be a part of her NYT Society
membership and this program hasreally been instrumental in my
growth as an entrepreneur.
I always told Shannon when Ifirst became an entrepreneur, I
Googled how do you start abusiness and it told me LLC, ein
(16:27):
, website, but it didn't speakabout the importance of having
an efficient back officeoperations and automating your
system so that you don't have tofocus on them as much.
This membership allowed me todo just that.
Not only did it give me theplatforms, but the information,
and also allowed me to do justthat.
Not only did it give me theplatforms, but the information
and also allowed me to talk toShannon to see how can I build a
(16:47):
foundation now for the successI see in the future, and that's
one of the biggest things Ilearned the success of your
business starts with thefoundation you lay it on.
Speaker 1 (17:03):
So I highly recommend this membership program to
entrepreneurs, no matter thelevel you're on.
So if you're ready to takeaction, go to theshannonbakercom
forward slash membership tojoin the Mighty Society
membership today.
I look forward to seeing youinside.
Thanks for hanging out with methis week.
If you've made it this far,it's clear you're ready to shake
things up and take control ofyour business, and I'm here for
it.
But remember just listening tothis episode won't get you
(17:26):
better results.
I challenge you to break themold and take action today.
Your next move let's connect,head to the show notes and book
a call with me to learn how theMighty Society membership can
help you streamline your backoffice and reclaim your time.
If you're not ready for thatstep yet, no worries.
Connect with me on Instagram atthe underscore Shannon Baker
(17:48):
and tell me what resonated mostfrom today's episode.
And if you're loving thepodcast, leaving a review is a
quick way to show your supportand help more entrepreneurs like
you break free from the chaos.
Listening is great, but actioncreates transformation.
Go, make it happen and untilnext time, keep calm and
(18:09):
streamline.
If you listened to the last episode, where I talked
about how systems are self-care, you might be wondering okay,
so exactly what systems do Iactually need to get in place
first?
So in this episode, I'm walkingyou through the six core
systems that every businessneeds to grow sustainably and so
(00:22):
you can breathe again.
This is one of the mostdownloaded episodes every year,
and it's the perfect way for youto get a bird's eye view into
what you need in your backoffice if you're serious about
simplifying your back end andprotecting your peace.
Welcome to the Mind, your Timepodcast.
I'm Shannon Baker, your coffeeloving host and business
(00:45):
operations strategist.
Each week, I'll share practicalinsights and bold strategies
rooted in my power and motionframework, to help you
streamline your operations,reclaim your time and build a
business that supports your life.
Whether you're just startingout or scaling to six figures
and beyond, these episodes willhelp you take control and create
success on your own terms.
(01:05):
So grab a cup of coffee or yourfavorite beverage and let's
dive into today's topic.
Well, I'm thrilled that youhave joined me today, but before
we dive into today's content, Iwant you to know that this
episode is one of my mostvaluable episodes.
Why?
Well, we're going to revisit anessential topic that every
(01:28):
business owner needs to hear,and it doesn't matter what phase
of business you're in these sixcore systems, every business
has to have them to operateefficiently, and this isn't just
about organizing your files orsetting up some email
autoresponders or some sequences.
It's about building a solidfoundation to support
(01:50):
sustainable growth and improveefficiency in your business.
And if you want your businessto thrive, not just survive,
without consuming every wakingsecond of your life, then these
systems are non-negotiable.
But there's even more to it.
This episode contains timelessinsights that are just as
(02:12):
relevant today as when I firstrecorded it.
So, whether you're juststarting to create your systems
or you're looking to streamlineyour existing systems, the
points that we're going to talkabout today are vital to your
success, and one of the biggestreasons I'm always talking about
how important your back officesystems are is because they're
(02:32):
the foundation that you have tohave in place to support
sustainable growth.
Think of them, really, as thebackbone of your business, and
everything else is built on topof it of your business, and
everything else is built on topof it.
Systems ensure consistency,they enhance the customer or
(02:53):
client experience that youprovide and they help you run
your business more efficiently.
So let's briefly talk about allthree of these benefits
individually.
When it comes to consistency,it's definitely required in
business, and I'm not justtalking about social media,
that's a small piece you have tobe consistent in everything
that you do in your business.
When you manually completetasks, there's room for human
(03:16):
error.
I mean and this happens whenyou're not following a process
for sure, because you're goingby memory and, let's be real, we
all forget things.
I mean, I have to use my AppleWatch to find my iPhone at least
once a day, and that's a goodday.
My point is you can't rely onyour memory because it's already
failing you and it's going tocontinue to do so.
(03:37):
So when you don't haveprocesses in place, even for
routine tasks, you're going toskip a step or two or more,
which is why every time you dosomething, you get a different
result, and that, my friend, isthe total opposite of
consistency, and withoutconsistency you can't measure
your results.
But if you make the time andnotice I said make the time, not
(04:01):
take the time to document yourprocesses and automate what you
can you can get more predictableresults and you will actually
complete things faster andyou'll have a measurable outcome
.
So not only does this boostyour productivity, but it also
enhances your reputation forreliability and providing
(04:21):
quality customer service, andthat is important.
You also need to have systems sothat you provide a better
client experience.
First impressions are a lastingimpression and the experience
that people have with youactually starts way before they
officially work with you andreally is whether they work with
you or not.
We all know the process asentrepreneurs.
(04:43):
People say say it with me, youhave to get people to know, like
and trust you.
Well, guess what?
Without systems, you can't makethat happen because, again, you
don't provide a consistentexperience if you don't have
processes and systems in place.
So not only do you have issueskeeping clients, but you have
(05:08):
issues getting referrals.
But when you implement systemsand you let them do their job,
you don't leave that clientexperience to chance.
When clients experience asmooth process and their
professional interactions atevery touch point on their
journey with you, not only willthey stay with you, but they are
(05:30):
more likely to recommend yourservices to others.
Referrals don't require you todo much work.
It's free marketing and that'swhat we want.
Our goal is to work smarter,not harder, and the last benefit
is they simply allow yourbusiness to operate efficiently.
Systems help you execute yourbusiness's strategy efficiently,
(05:54):
which reduces costs, improvesyour consistency resulting in a
stronger brand reputation andprovides insight into areas that
need improvement for you tomeet your clients' needs, to
areas that need improvement foryou to meet your client's needs.
So, in simple terms, systemsallow you to focus on what you
do best, while your systemshandle the rest.
(06:15):
Now that we've talked about thebenefits of having systems,
let's go ahead and talk aboutthese six core systems that you
need to have in place, and I'monly going to give you a high
level description of each system, because each of them already
has an individual episode whereI go deeper into them, one at a
time.
So finish listening to thisepisode and make a note of which
(06:37):
system that you want to focuson first, and then you can go to
that individual episode,because links to all of them are
going to be in the show notes.
So the first system is yourcentral filing system, and I
want to talk about this firstbecause it is critical when it
comes to your productivity.
Avoid the mistake of savingeverything on your hard drive,
(07:00):
because what happens if yourhard drive crashes?
You will lose everything.
This happened to my firstMacBook and I was so happy that
all of my business documentswere stored electronically, not
on my hard drive.
So a digital or electronicfiling system ensures one.
(07:21):
Your documents are safe andaccessible from everywhere,
because they're not on your harddrive and your laptop may not
be with you.
But think about being able tolocate a document within seconds
when you need it, and that'swhether you're sitting behind
your laptop, you're on youriPhone or your iPad or your
tablet, basically, when you'reon the go.
(07:41):
That is golden.
The second system is ascheduling system.
The second system is ascheduling system Other than
your inbox and social media.
Phone calls or unscheduledphone calls are one of the
biggest distractions ever, butone of the easiest ways that you
can keep this from happening toyou is to put some boundaries
(08:03):
around your schedule with anonline scheduling system.
Then all you have to do isprovide a link to the specific
appointment that someone wantsto book.
But there's more to it thanthat.
The great part about a onlinescheduling system is that you
can use the system to screenleads for you in advance, which
(08:23):
saves you time by using intakeforms, and you can also take
payments when appointments arebooked.
That is the ultimate level ofefficiency, right there.
And you get paid.
So, again, all you have to dois provide a link.
They look at your calendar andschedule an appointment
according to your availability,and then reminders go out
(08:44):
automatically.
And the great part is, you canmaintain control over your
availability in real time bymaintaining your calendar, which
you should be doing anyway.
The third system, a veryimportant one your communication
system.
This is internal and externalcommunication.
(09:06):
Now, when I say externalcommunication, I'm talking about
talking to your clients, peopleyou meet at networking events,
et cetera, anyone outside ofyour business circle.
And guess what?
Again, this process starts fromthe first point of contact and
it either builds trust or itcreates doubts, because it
(09:28):
provides a glimpse into theinner workings of your business.
Now, when it comes to internalcommunication, if you have a
dream team, then efficientcommunication is essential in
order for you to have smoothoperations and I'm not talking
about you sending a bunch ofemails to your team, about you
sending a bunch of emails toyour team you need to use a
(09:50):
streamlined project managementtool like Monday to centralize
your communication.
Yes, monday can streamline yourcommunication in a bunch of
different ways, but I'll talkabout that in another episode.
My point is using a tooloutside of email for
communication helps preventmisunderstandings and it ensures
that everyone is on the samepage so that your team can work
(10:13):
together to achieve your goals.
The fourth system is your moneymanagement systems.
Now, you may feel this one is ano-brainer, but many business
owners don't know their numbers,and that's a problem.
But many business owners don'tknow their numbers, and that's a
problem.
A money management system helpsyou monitor cash flow, track
expenses and manage your billingand invoicing.
(10:35):
Even a simple spreadsheet canbe a good starting point until
you can invest into moresophisticated tools like
QuickBooks Online or FreshBooksor something like that.
The bottom line isunderstanding the financial
health of your business allowsyou to make informed decisions,
plan efficiently and avoidcostly mistakes like building
(10:58):
your team too fast and you can'treally afford it.
One of the biggest reasonssmall businesses fail is because
of cash flow problems, andthat's why this is very
important.
So get this system in place anddon't be a statistic System.
Number five is your sales andmarketing system.
So let me start by sayingnumber one.
(11:19):
They are two different thingsMarketing gets you seen.
Sales gets you paid.
Your marketing helps build theknow like and trust factor, like
having a customer care processwhich is part of your
communication system.
Now your marketing system isall the things involved in
attracting the right clients andconverting them into loyal
(11:41):
customers, so that social media,your email, marketing, all of
that together, processes aroundthose things, need to be
documented.
And your sales process?
It needs to be stellar so thatyou continue to build on the
trust that was established whenyou acquired this new client.
So this should includeeverything in an onboarding
(12:03):
process, like a welcome messageall the things a new client
needs to know.
And then it needs to includeregular check-ins to make sure
you and your client are on thesame page.
So, as you can see, this isconnected to your communication
system.
Really, all of these systemsare connected in one way or
another.
So now the last system is abackup system, and you may be
(12:29):
scratching your head about thisone, but, in a nutshell, a
backup system is plan B to keepyour business running without
you.
This includes backups of yourcomputer files, your website,
the contacts in your CRM andbackup plans for your dream team
, if you have one.
(12:50):
What's going to happen whensomeone's on vacation or out of
the office, because they have alife too?
You need to have an emergencypreparedness plan to ensure
business continuity.
Preparedness plan to ensurebusiness continuity Think about
the peace of mind that you'llhave, knowing your business can
weather any storm.
This also means that you canalso step away and enjoy life
(13:15):
outside of the office, and yourbusiness will continue to run.
So those are the six basicsystems that you need to have in
place in your business.
Now remember this if you do nothave documented processes and
systems in place, you do nothave a business, you have a you.
That means if you don't do it,it doesn't get done.
(13:40):
That also means that ifsomething happens to you, it is
game over for your business, andwe don't do it, it doesn't get
done.
That also means that ifsomething happens to you, it is
game over for your business, andwe don't want that to happen.
So if you're ready to clean upyour systems and operate like a
well-oiled machine, then Iinvite you to join the Mighty
Society membership.
This exclusive membership hasthe resources inside that you
(14:01):
need to make the most of those30 minutes a week that you're
going to set aside to work onyour back office systems, and
there are two options that youhave to join.
You can take a stab at this allon your own, using the
resources that are inside,including roadmaps, or you can
join as an insider and haveaccess to me through Voxer Hours
(14:22):
when you have questions, or youneed to hit the SOS button when
you get stuck building yoursystems.
This membership is what youneed to start creating your
systems.
Let's get it off your to-dolist and get it into action, but
you don't have to take my wordfor it.
Here's what Imani Guy of MadeNew Marketing had to say.
Speaker 2 (14:44):
I'm Imani Guy, ceo of Made New Marketing, and I
wanted to come on here and shoutout Shannon Baker of TSB
Management Solutions.
I had the amazing opportunityto be a part of her NYT Society
membership and this program hasreally been instrumental in my
growth as an entrepreneur.
I always told Shannon when Ifirst became an entrepreneur, I
googled how do you start abusiness and it told me LLC, ein
(15:08):
, website, but it didn't speakabout the importance of having
an efficient back officeoperations and automating your
system so that you don't have tofocus on them as much.
This membership allowed me todo just that.
Not only did it give me theplatforms, but the information,
and also allowed me to talk toShannon to see how can I build a
(15:28):
foundation now for the successI see in the future.
And that's one of the biggestthings I learned the success of
your business starts with thefoundation you lay it on.
So I highly recommend thismembership program to
entrepreneurs, no matter thelevel you're on.
Speaker 1 (15:42):
So if you're ready to take action, go to
theshannonbakercom forward.
Slash membership to join theMighty Society membership today.
I look forward to seeing youinside and until next time, keep
calm and streamline calm andstreamlined.
Speaker 2 (16:06):
I am Imani Guy, ceo of May New Marketing, and I
wanted to come on here and shoutout Shannon Baker of TSB
Management Solutions.
I had the amazing opportunityto be a part of her NYT Society
membership and this program hasreally been instrumental in my
growth as an entrepreneur.
I always told Shannon when Ifirst became an entrepreneur, I
Googled how do you start abusiness and it told me LLC, ein
(16:27):
, website, but it didn't speakabout the importance of having
an efficient back officeoperations and automating your
system so that you don't have tofocus on them as much.
This membership allowed me todo just that.
Not only did it give me theplatforms, but the information,
and also allowed me to do justthat.
Not only did it give me theplatforms, but the information
and also allowed me to talk toShannon to see how can I build a
(16:47):
foundation now for the successI see in the future, and that's
one of the biggest things Ilearned the success of your
business starts with thefoundation you lay it on.
Speaker 1 (17:03):
So I highly recommend this membership program to
entrepreneurs, no matter thelevel you're on.
So if you're ready to takeaction, go to theshannonbakercom
forward slash membership tojoin the Mighty Society
membership today.
I look forward to seeing youinside.
Thanks for hanging out with methis week.
If you've made it this far,it's clear you're ready to shake
things up and take control ofyour business, and I'm here for
it.
But remember just listening tothis episode won't get you
(17:26):
better results.
I challenge you to break themold and take action today.
Your next move let's connect,head to the show notes and book
a call with me to learn how theMighty Society membership can
help you streamline your backoffice and reclaim your time.
If you're not ready for thatstep yet, no worries.
Connect with me on Instagram atthe underscore Shannon Baker
(17:48):
and tell me what resonated mostfrom today's episode.
And if you're loving thepodcast, leaving a review is a
quick way to show your supportand help more entrepreneurs like
you break free from the chaos.
Listening is great, but actioncreates transformation.
Go, make it happen and untilnext time, keep calm and
(18:09):
streamline.
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