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September 1, 2025 • 53 mins

TMIT 25 🎙: This week we’re talking about the difference between parenting and building family culture, using a framework from Scaling People by Claire Hughes Johnson. Parenting is a lot like management—it creates stability through routines and logistics. But building family culture is leadership. It’s about shaping values, vision, and identity.

We share how this shift in language helped us better understand what we’re doing at home—and why it matters now more than ever.

In this episode:

  • Parenting = management: routines, schedules, discipline, logistics
  • Culture = leadership: vision, values, identity, belonging
  • Where this idea comes from: leadership drives change, management creates stability
  • What it looks like at home: family meetings, shared rituals, catchphrases
  • Why now: we’re not in survival mode—we’re ready to build
  • What it’s really about: not achievement, not optimization—just enjoying life together and giving our kids something solid to stand on

We’d love to hear how you’re thinking about culture at home. If you’re trying something—rituals, values, systems, whatever—send it our way. We’ll try it and share what we learn.

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Transcript

Episode Transcript

Available transcripts are automatically generated. Complete accuracy is not guaranteed.
(00:00):
The reason that we're talking a lot about leadership and
management is we're we're finally clear, I think in our
vocabulary. Only 25 episodes in, but you
know better late than. Never.
That's right. Well.
We're just getting started. We we needed the right analogy
and I think we have it here. And it comes from Claire Hughes
Johnson in her book Scaling People, where she says

(00:21):
leadership is about driving change while management is about
creating stability. And so to us, parenting is a lot
like management creating stability through routines,
whereas culture is building the leadership into the family.
This is where we are putting ourfoot forward and talking about

(00:43):
how we're going to define who weare and what we do, even when no
one is watching. Welcome to The Most Important
Thing. I'm Danielle DeMarco Neufeld.
And I'm Greg Neufeld. Together, we're exploring how
ambitious busy families can build culture at home.
Because after all, family is themost important thing.

(01:04):
Hi, everybody. Hi, Craig.
Hello. Hello.
How you doing? We meet again.
That's right, Happy Monday. Yeah, I'm doing OK.
It's the last week of August andour kids are back in school.
It's crazy. Yeah, I know, right?
Time's flying. It's yeah.
So the first week went pretty well.
Yeah, Maverick is homesick todaybecause of all those preschool

(01:25):
kid germs. But that's OK.
I think we're both fighting the good fight against the germs.
Need a calendar reminder to build in a sick buffer for us
and for the family. As soon as everyone go, it comes
back from a break. I wanted just to circle back on
our Dopamine Mote episode from last week and mention how we are

(01:47):
reducing audio book usage after reflecting upon it further.
So the girls were listening to their audio books every day for
30 to 40 minutes, plus an hour or so on the weekends, and it
just stopped serving us. We realized during the first
week of school they were kind ofobsessive about it, right?

(02:07):
Yeah, ever since we came back from that trip.
I mean, part of it I think is really enthralling books for
them. You know, they they love this
series. What's it called?
Upside down magic, but that's hunter Jade just listens to I
mean listen, I think it's great content.
They they love upside down magicand the whatever after series.

(02:28):
Sarah Malinowski. Thank you.
She's one of three authors in the other one.
But it's just, it goes to show me that almost anything can be
used to hijack dopamine, right? Even something as plain vanilla,
like inoffensive in today's world as an audio book.
It's not so much about the outside thing and it's about how

(02:52):
they're behaving around it, right?
And so the second that they got home, they wanted to turn on
their audio books. And when it wasn't working one
day, Hunter had like a complete meltdown, right?
And I realized that in this backto school time, we need to hold
space for their emotions, not the audio book that just kind of
stifles it or suppresses it or, or puts it on pause.

(03:15):
So we're trying something new, which is, you know, no audio
book after school. And we'll see how that goes.
We did it for a couple of days last week.
We built a little menu, as we doon school to home transition
options. So today they're going to the
library after school instead of coming straight home.
But the point is, I'm grateful for that episode because I think

(03:36):
that even though the kids don't regularly watch screens, there's
still a lot of other ways to hijack dopamine, and it's more
about watching for the way that a person responds to it, and
ourselves included, as opposed to the thing itself.
Yeah, anything that's hijacking your dopamine lately.
I think social media has been a really interesting thing for us

(04:00):
both since starting. The most important thing because
previously I didn't even use Instagram except to peep on
housewives sometimes and barely used Facebook, right?
And so now we're finding ourselves in the social media
mix more than ever. And I'm trying to use it as a
way to learn things and kind of study the behavior of others.

(04:23):
I mean that sounds creepy like. Learn from, learn, learn best
practices. Yeah, learn best practices.
What looks beautiful? What do I like?
What do I actually find informative from folks that I
hope will become our peers one day when it comes to, you know,
having a message like the most important thing out there, but I

(04:45):
end up failing a lot. I just want to say that like,
I'm like, oh, I'm on here because I'm going to look at how
this really, you know, big influencer is doing these
beautiful posts. And then before I know it, I'm
like in a very deep rabbit hole of things that I don't even, I
couldn't even tell you what theyare.
I don't know. And then I have to pull myself

(05:05):
out. So it's a it's a daily.
It's a daily fight. There's a reason why I didn't
use social media prior to this, but I'm learning to, as with
many things, not be so black andwhite about it and kind of live
in that Gray anyway. OK, so I do want to talk about
something that we both saw over the weekend that I think is

(05:25):
worth talking about. OK, so Gallup recently released
their annual consumption habits survey where they took a look at
Americans over the course of themonth of July, and they found
that 54% of US adults now reportthat they drink alcohol, which
is the lowest rate in nearly 90 years.
Wow. It's interesting for a a couple

(05:49):
of reasons. One, I think it operates.
It's my recollection. My recollection is that the band
is like the high is like 1978, seventy, 1% or something like
that. And then this is the lowest it's
ever recorded. But that's 57%.
So we're still talking 54%. So we're still talking, you

(06:10):
know, a relatively tight band ofalcohol drinkers, but it's on
the decline and it looks like it's going lower.
That's right. It was a 13 percentage point
drop from 2022 levels. So 67% of adults drank alcohol
in 2022 versus 54% today. Do you have the drivers there
'cause I? I like it.

(06:30):
Looks like the sharpest declineshave been among young adults,
women and Republicans. Right.
Yeah, that's what I saw. Republicans.
Yeah. So it says that Democrats
drinking stayed relatively steady, but that women's
drinking is down 11 points in one year.
It's now at 51% versus 62% for males.
But probably the craziest stat, I think, is that only 50% of

(06:53):
those aged 18 to 34 drink alcohol, versus 72% in 2004.
That's a huge drop. Huge A.
Little bit sad from from my perspective, Not that I think
that unhealthy drinking is worthcelebrating.
I I don't think either of us have had a drink in over a year

(07:15):
now, right? I had one in February but it was
a terrible experience. Right.
And before that, I mean, we've probably had a dozen drinks in
the past three years. Yeah, right.
Right. The the impetus for me is is
obviously health, but it's not like long term health as much as
it is just feeling my best with young kids.

(07:36):
But when I had plenty of time tonot feel so good, I think it was
pretty important, especially early in my career.
Like I used to host hundreds of people for our work events at
the standard beer garden. You know, everyone, every single
person having a mug of beer at least during that time, usually

(07:58):
3 or 4 and everybody leaving with new contacts, new
friendships, new relationships, etcetera.
And I think that New York is still, I would, I would say
based on what we saw see in the data, probably index is higher
in terms of young people drinking.
But I think it's a big miss if if this isn't substituted with

(08:20):
something else that's equally like unhealthy and socially
lubricating. Yeah, I agree.
I mean, on the one hand, I know that I guess more strongly than
ever before, that alcohol is poison for your brain.
And on the other hand, I'm so glad that I did not get that
message in my 20s because it wasso much fun.
So much fun. And I don't think we would have

(08:40):
met if it hadn't been for alcohol.
I mean, the friends that I met you through were my drinking
friends. Why else would I be out at that
late on? A But even that, like, I
wouldn't know those people, and you probably wouldn't know those
people if we didn't have a shared love of going out and
drinking. You know.
Wednesday nights, whatever nightlike, so such a great social

(09:02):
lubricant. And yeah, I don't know that it
is being supplanted by anything else right now.
It feels like we'd have to look up this further.
But like, it really does feel like this is more of the
isolation, the loneliness, the depression and the anxiety that
we're seeing that not drinking is in some ways I feel like

(09:26):
drinking was healthy, was healthy for me.
It was it was adaptive. It was socially important to my
to my experience. Yeah, and in a way, at least for
me to enjoying what I do for work, because a lot of my
drinking in New York was around work.

(09:47):
It was like, like I was was taught this, you know, this
Pavlovian thing, which is like work equals fun because I get to
go out after 5:00 and have drinks with people in my
industry, talk to them, like meet more people and follow up
with them during the daytime thenext day.
I see. You know, like in a microcosm,

(10:08):
like the way that you and I met was through work.
Yeah, we're definitely like, whatever that means that like,
you are sexually attracted to someone because of, like, their
brain. Like, there's definitely one of
those things going on for us. But also, yeah, I mean, for me,
I think it was also like building this 3 dimensional
person. You know, if I just saw someone

(10:31):
in a meeting during the day across the table, it was not
nearly as connecting right as going out with them socially.
And I if we were both sober, I don't think that the
conversations would have been the same.
No, it's it's a bummer I saw this tweet.
It was a VC who said I had a poker night at our office.

(10:51):
You know, beer and wine were served.
Not a single beer was open. I understand that drinking is
unhealthy, but man, am I glad that I did in my 20s and 30s.
And like, yeah, Amen. That really resonates with me
for sure. So what does that mean?
I mean, I guess do we encourage our children to drink?
We're a little bit early on, butI think that this idea that

(11:13):
alcohol is poison, while while true and that there's no amount
of safe alcohol out there, I it is one of those kind of cost
benefit analysis things to thinkabout further.
I personally am grateful that I moderately drank really until
COVID. Me too.
And I don't think that my drinking days are over.

(11:35):
I just think that right now it doesn't really serve me.
And by the time our kids are in college, I'll probably want to
be drinking with them. Even if they're, you know,
saying, hey, I'm going to have one with you and then go meet my
friends. Like, I'll take it.
Oh, that's fun. I like that.
Yeah, OK. I see some posts from family
that are whose kids are recentlyin college and they're all

(11:56):
cheers in one another, like on family vacation or whatever.
Like that seems like a great connection point that you kind
of only get to have once in yourlife.
You know, I'm, I'm not going to shun alcohol and say that it's
complete lethal poison because here I am standing and I just
think that it's a lot of people end up having problems with it

(12:17):
if they're not happy with who they are.
Sure. Yeah.
So it'll be interesting to continue to follow this and see
how it plays out over time because maybe it's just the
pendulum swinging towards the other way and it will end up
kind of optimizing in this in the center, right.
Maybe this is the low, but I I wonder if we'll see fewer
frequent drinkers. Like one of the things that it

(12:39):
says is that the average number of drinks per week is down to
2.8, which is the lowest since 96.
So, and only 24% had a drink in the past 24 hours, which is the
lowest figure that Gallup has ever recorded.
So I'm very supportive of that. Like that feels like the right
thing that it should be. I mean, everybody has to make

(13:01):
their own decisions, obviously. But for society at large, I
would think that infrequent drinking.
I mean, when you think about historically how often our
ancestors drink, it doesn't seemlike it was every day.
It was for for most people, right?
It was more like celebratory around a solstice or an equinox,
something like that, like a big,a big feast or festival and that

(13:24):
there would be there would be wine during that time, but it
wouldn't be something that was, you know, people weren't
imbibing 5 * a week. Right.
Totally. Yeah.
Obviously like the more available it is to all of us,
like the, the more the pendulum's going to swing in One
Direction and then probably in the other.
I would imagine that GLP one drugs are also part of this

(13:47):
decline and I'm sure they're notmeasuring that.
Great point. Yeah, I, I 'cause you can't
really drink on them. I think that yes, and I think it
changes kind of your brain in terms of what's important.
Oh, interesting you. Notice that like a lot of those,

(14:07):
like a lot of the housewives that we're on GLP one drugs like
stop drinking all the all at thesame time.
Yeah, I think that's, and we know a couple people that are on
them and they're not drinking right now.
So yeah, yeah, it's very possible.
OK. Anyway, well, we just wanted to
mention this because I think it's something that is
culturally relevant. Whether there's drinking going

(14:28):
on in your family or no drinking, that's part of your
family culture. Interesting.
Yeah, I think it's fair to say that like a couple generations
ago in my family, like drinking was the culture.
And so I'm really grateful that I think I've told you before,
like your family did like activities and they had hobbies

(14:48):
and things. Mine drank and talked.
Like that was primarily the thing that they did.
So I'm grateful that we are developing other things to do,
but I still believe that there is a place for alcohol from like
a celebratory standpoint or a social lubricant standpoint.
And it's a great way to to make friends and to really build
connection in moderation. Yeah, well, you know, even like

(15:11):
we tried out some things early in the game, like a weekend
babysitter so that we could go out.
Oh yeah. And that was pretty short lived,
but I know a lot of people that do that and that means that
drinking is a fairly big part oftheir lives if that's, you know,
perhaps. So it's just a notice that I

(15:34):
didn't think about drinking as apart of family culture until
we're here having this conversation.
Sure. Yeah, Without getting into
specifics, I would say that whatwe're trying to create here is
kind of a love for every day. Yeah.
Like we are so fortunate to get to do 2 things now that we love
doing and that really do feed our soul Monday through Friday.

(15:57):
So we are not kind of like A Tale of Two Cities, my dad used
to call it like weekend warrior kind of people, right where we
would like really we're not grinding.
Maybe we were in our 20s a bit more, but like right now we are
not grinding during the week. We are working thoughtfully and
I think very effectively, but we're also making time for rest

(16:18):
and healthy eating and working out.
And so when we get to the weekend, it's not like we're
overly exhausted because we've been sleeping 5-6 hours a night,
right? And so I do think that there's
this messaging and maybe just reality that hopefully some, you
know, things are changing, but that if you're working 14-15
hours a day, not getting enough sleep, not spending quality time

(16:43):
with your family, even though you want to on the weekend,
you're letting off steam, right?And so we've definitely seen
that change for us kind of more of like an, an optimal, an
optimal push seven days a week, I guess, if you will.
And so that really gives us the opening, which I recognize that

(17:06):
not everyone has that this is a very, it's a very privileged
space to be in, right? And so we have the luxury of not
having to let off steam on the weekend to have more capacity to
be present. For sure, it's I'm glad we're on
the same page about that. I think we've, we've come to a

(17:26):
good place for right now where we are with the kids, with, you
know, how old they are and how we're showing up for them
because you know, that's this is, this is really the time and
we'll get into in a minute why this is the time.
Yeah. And so for now, alcohol doesn't
really serve that time. Exactly.
Yeah, totally. Cool.

(17:47):
All right. So today I want to talk, we want
to talk about culture versus parenting.
And the way that this came up isthere was a, there was a thought
that I had, which was like, family culture is not parenting.

(18:10):
And we've seen a lot of parenting content and I didn't
really know how to address this.So I started just writing like A
blog post on what family cultureis.
And it didn't seem to like sit well as an, as a post without an
episode first. And so Danielle was like, let's

(18:32):
turn this into an episode. And So what I want to do is
start out by just reading the first two paragraphs of what I
wrote, and then we can get into kind of the meat of the
argument, if you will. Sure.
That sounds good. Yeah.
I mean, for me, I think that a lot of this is about defining
what the most important thing isand what we're doing here.

(18:53):
A lot of the initial feedback that we've gotten, while
positive, has also been kind of it's a parenting podcast and
that doesn't feel great for to us.
Not that we don't love parentingbooks and parenting advice, me
especially, but that there it's something different.
And I think really trying to getclear about why we believe in a

(19:15):
world full of Doctor Becky's andBig little feelings that there's
still a space out there for the most important thing that is
truly differentiated and unclaimed.
This is our attempt to explain the corner of the universe that
where we are staking the ground and going on this journey.
Yeah. And I think if we're doing our
jobs right, this is a whole category.

(19:37):
It's not just us. Because what I know about my
studies at in undergrad studyingbusiness and organizational
behavior is that like the organizational behavior of one
organization to another organization never looks the
same. But what does look the same
across every organization is howthe intentional they are about

(19:59):
them. When you come to greatness and
the same thing goes to poor organizational behavior.
So in any business that is failing, you will see a lot of
the same mistakes, a lot of unintentional behavior, right?
And so I, I started writing withthis framework in mind and it

(20:23):
goes. There's that old line culture
eats strategy for breakfast. I've watched it play out in our
portfolio companies at Value Stream.
The idea is simple. It doesn't matter how brilliant
your plan is, if the underlying culture, you know, the shared
values, the beliefs, the way people act isn't right, that
brilliant plan is going to fail.And that's the big thing we're

(20:45):
exploring here. What if the same thing is true
for families? What if all those parenting
strategies we obsess over the sleep training, the discipline
tactics, all of it. What if they're all just
secondary to the culture we're building, whether we mean to or
not inside our homes. So before we unpack this

(21:05):
further, I wanted to talk a little bit about how we got
here, right. So I think we got here pretty
similar to how most families gethere.
We say we're married, let's havekids, right?
Let's have kids is an interesting conversation because
it's a time based one. It's usually built around time.

(21:29):
In our case, we were maybe 3031 and 30, about to be 33.
I think that I think right. Yeah, I think I was still 30,
but yeah, yeah. And you came to me and you're
like, OK, I think it's time to start trying.
I said, Greg, I don't want to beon birth control anymore and
let's just see what happens. That's right.

(21:50):
That's what I said. Yeah, and we had just gotten
Winston our. I said that and then when I went
off the birth control, I had a lot of hormones and I was like,
I am going to freak out about getting pregnant if I don't have
something else to love. I need to get a dog.
I had like stayed home from workfor like a mental health day
because my hormones were woo. And I was like, Greg, I think I

(22:13):
sent you, you were at work and Ilike sent you a picture of
Winston. And I was like, we're going to
go get this dog on Saturday. Let's find out if our landlord
will let us have dogs. So I could always count on you
to remember exactly how it went.So thank you because that is
exactly how it went. And I remember standing in the
kitchen being like, no, I have more time.

(22:34):
Like I have at least nine monthsbefore we need to be thinking
about this and more like one to two years based on what you had
told me. Now not having a child before, I
forgot that there were ten months for the gestation period
and that it doesn't happen immediately.
So I was not doing my math right.

(22:54):
And so I was like, scratching myhead trying to understand where
I went wrong. And on top of that, I'm
envisioning my New York social life like blowing up.
I'm just like, OK, what is goingto happen with, you know, my
sleep first and foremost, That'sthe most important thing to me.

(23:15):
I'm not going to sleep. Yeah, but in a different way.
I mean, because we were drinkingalcohol a lot and going out a
lot then. So just to go back to the
alcohol study, like when you saysleep, it was like sleeping in
on the weekends. More of a work hard, play hard
kind of. Exactly.
Thing, yeah. And so I'm like, OK, what's

(23:35):
going to happen to my social life and my sleep?
And then, you know, wait, are wegoing to be sending our kids to
New York City private schools like.
Where are we going to? And I shudder.
Are we gonna move to the suburbs?
Like, there's a lot of stuff going through my mind here,

(23:56):
right? Because this is what this is the
information that we're fed that we are screwed when we have
kids. Like where?
I don't know where that came from, but especially dads get
fed this, this advice, like yourlife changes, your situation
changes, and your relationship with your spouse changes.
Like, shoot me. It sounds horrible.

(24:20):
And and then Fast forward, we have our first child.
Like it's not nearly as bad as Ibuild it up to be in my mind.
We don't have all the tools, butit's just one kid.
Like no one tells you that either.
Like it's just one kid, just onekid.
When they're not even moving, it's like, oh, OK, it's not,
it's not all that bad, right? But just to get to the like, the

(24:44):
point of how we got here, then we had another one and
everything broke. Yes.
Right I. Mean well with one kid we could
travel we could still go out andhave the weekend babysitter I
think that we did some things right for us with Hunter as far
as like rye resources for infanteducares terrible name great

(25:06):
approach for us for the infant toddler stages yeah we had we
had child care so we were still working the same hours and it
was pretty easy and adaptable tolike continue going to weddings
in Palm Springs in Italy like things like that were all work
fine with hunter in my belly or in tow.

(25:28):
But when we had a second, I can speak for myself, being an only
child, my brain broke. Like I had such a hard time with
our second. Not only did we have a
challenging birth and some trauma associated with that, but
this idea of like dual focus andhaving to have my attention

(25:50):
split between two of them at thesame time and like always
feeling like I was leaving someone else out was devastating
for me. And all of a sudden, there were
as many babies in the house as there were adults.
And it just kind of tipped the scales so that we no longer were
wanting to do or felt like we were capable of doing the same

(26:14):
things. Totally.
And we weren't. I think the thing that broke us
is that we weren't doing it together anymore and we both
realized that like 4 weeks in and So what did we do?
We. Went to the Mexican restaurant
across the street. We brought our laptop.
I'll never forget it with Jade and the bassinet and I guess we

(26:37):
had a babysitter for Hunter and we just sat there for hours.
For hours, definitely crying, definitely drinking.
I think so. And I mean crying for me, for
sure, and laughing and trying tofigure out new systems and
routines that were going to support us during the challenge
this challenging time. But also I think how to get back

(26:59):
to to us. Yep, absolutely.
And so I think that moment we started, we planted the seed
around first principles approachto raising children in Manhattan
and more broadly raising children where we just were

(27:22):
questioning everything. Like I think that you're the the
wry work that you stumbled upon.Let us down a bunch of different
rabbit holes and somehow like Fast forward, I remember we're
with a couple of our friends visiting, visiting them in New
Jersey and we're in your parentshouse.

(27:44):
I think your parents were away and we're talking about school
and we were definitely drinking.And you were like, what would
you think if we didn't send our kids to school?
And I was like, what? I think my brain broke.
I know just like I did when I was like, I'm not going to use
my birth control anymore. Yeah, exactly.

(28:07):
But little did I know, you had been doing some digging into
lots of different communities and pockets.
And I think that this is where the idea of like culture versus
parenting first came about, which is like, we have choices.
What are those choices? Starting to question things,
right? Which I think that I hate, you

(28:30):
know, it's an overdone phrase, but like a first principles
approach to our family really started to take hold, right?
I mean, if I may say, I think that naturally I'm a pretty
great manager. I really like routines and like
day-to-day check insurance. And if there's a problem, I love
to solve it in a way that alignswith my values.

(28:52):
But there were these moments throughout motherhood, right?
And throughout really, I think it even started as early as like
you and I getting engaged and it's like, here's the path.
This is what you should do. Like you need to have a
honeymoon in the Maldives. You need to get married in a
very large ballroom in New Jersey with sparkly diamonds on

(29:13):
the very tops of the giant flower bouquets.
Like these were the things and much to some of my close people
in my life's chagrin, like we didn't do it that way.
And so I think that I'm always, I've always been sensitive to
when there is a large kind of influx of noise of of kind of
the traditional path. It gives me pause.

(29:37):
And even though I want to keep managing I am for I am forced to
really sit back and start to think about from a first
principles approach like how do I want to lead here?
Yep. And I think that what we learned
in that Mexican restaurant was that the goal was not survival.

(29:59):
The goal was having systems to thrive and developing those
systems thoughtfully and intentionally.
First it was just like, what arewe each going to do separately?
What are we going to do together?
But then it was more like, how are we all as a family going to
handle this and where is everyone going to show up?
Where is everyone going to existduring the day?

(30:19):
I still think there's a lot of management though.
Sure, totally. But I think weaving in the
culture didn't start with familyculture.
It started with Citadel, right? It started with value stream.
So when you were at Citadel, youwant to just like rehash what

(30:44):
you learned about culture duringthe hard charging times of the
financial. Crisis, but like I don't know if
it started with Citadel. I definitely think that the need
for a culture as a foundation tosupport me during difficult

(31:04):
times made it clear to me that Iwanted to have that as a family.
I mean, when Hunter was nine months old, before we even had
Jade, we set our family values and they're not perfect, but
they still live to this day. As far as like wanting to be
intentional, we I think that andI think this is probably a
relatively common family story is that prior to four months ago

(31:29):
we were intentional in fits and starts where we kind of had the
management thing down, the parenting, we knew where to go.
The kids schools are great when we have problems in helping us
develop solutions to those things.
There are plenty of resources out there around playing defense
I would say. And like if I want to potty

(31:49):
train, how am I going to potty train?
Like what are my choices? And I think that over the past,
this year really in particular and since we've started the most
important thing, we've really given ourselves space to
question how we want to lead ourfamily and continue asking more
questions from a first principles approach.
So not what potty training method do you want to use?

(32:12):
Which one fits with our values? But do we even need to potty
train? Right, I like that a lot.
What I noticed when you started working with us at Value Stream
is that you had gone through this experience, though, after
seeing this like hard charging, Tiki, working together as a team
culture at Citadel and then yournext job that did not

(32:35):
necessarily have that. The first thing that you wanted
to make sure that we had the value stream were vision mission
values down. And so like there's something
that has been planted in in yourNorth Star that if an
organization doesn't have those vision mission values, there's
not really a whole lot to do until you get those right.

(32:56):
Yes, and they can evolve over time.
But when I left Citadel, I went to another hedge fund and they
were successful by most measures, but when they fell on
hard times and things started tonot go so well, there was no
there was no core. And when I pressed the founder
on what, what is your vision? What, what do you really want to

(33:19):
do? Like we are all kind of, it's
almost like there's a shipwreck and like we're trying, we're
trying to figure out like, where's the lifeboat, you know,
and like, what are the things that stay true no matter what
fund we open or close? Like what, what are the things
that really matter? And he could not answer that.
And I quit because I, I needed aleader in that time.

(33:41):
Always. I need a leader.
Like the juxtaposition between my job at Citadel and when
things went bad, how we really had a central core to, to keep
us afloat and to not only that, but to motivate us to keep
going. We had purpose, right?
We had, we had built purpose so that when things started to go

(34:03):
awry, we still had that core versus the the fund that I
worked at afterwards that everything was fine and we were
kind of muddling along when things were going well.
But when we started to have poorperformance and to really take a
hard look at what was under the hood, there was no purpose.
And for me, that was just time to get out.

(34:26):
And I noticed that in in that situation with you and it was
because I had noticed it with somany of our investments before
where the culture is the thing that keeps the company afloat
during hard times. And you can't build the culture
during hard times. You have to build it from the
get go because, as Charlie Munger says, the failure rate of
changing a company's culture is sure to be near 100%.

(34:49):
So. Interesting.
I guess I would question whetherit is has to be at the get go or
it would be best served to be done during like peacetime, as
they call it. Like as opposed to, you know, we
talk about peacetime CEOs versuswartime.
I think when things are going well is the time to build
culture. And then I think it for the most
important thing. We are finally at this time

(35:12):
where the children are old enough and there's not any type
of like crisis looming or that we're currently experiencing
that we can set down these rootsas a foundation.
So like this is not the podcast for folks that are dealing with
a death in the family, right? This is not the time for that.
This is the this is the thing totake advantage of when things

(35:34):
are peaceful. Yeah, the, the way that I, I
think about this is we're not building a podcast coming from a
place of expertise. We're building it from a place
of extreme curiosity where we are probably the most curious
people about family culture thatI've ever met.

(35:56):
And so we're here to be a sounding board for all these
ideas that we're going to throw at ourselves, and we're going to
come back and share what's working and what's not.
It goes back to that Paul Grahamquote from How to do Great work,
work hard on problems primarily driven by curiosity, but notice
things that are missing where you're on the frontier.

(36:18):
And so I think that that's what we're noticing is just that as
our children move, as we move from the time where great
stability is needed, where greatmanagers are needed to a space
where vision and purpose become more important.
There's nothing really out there.

(36:38):
And there's stuff out there in business, but there's not really
anything that brings that home to the personal family life.
And so we're trying to figure itout and, and we are doing that
in public and hoping that a lot of people will join us because I
think parenting is great. Everybody needs managers.
We need to understand how to manage a home, but there's so

(37:01):
much parenting content out thereand So what I'm seeking is
really just more balance. Completely agreed.
So maybe we should define for everyone out there family
culture and what it what it consists of.
OK. Do you want to you want to take
that? So the point is, it's really

(37:21):
about building purpose and vision, right?
And so as we know from our recent reading in the book The
Culture Code about how to how tobuild culture for high
performing teams, it comes down to building trust, embracing
vulnerability and establishing ashared purpose.
And so that's primarily what we mean around leadership within

(37:43):
family culture. But then if you think about it
from an anthropological perspective, the things that if
you can compare parenting, that's a very kind of responsive
problems focused solutions oriented kind of linear thinking
type model. What we're talking about here as

(38:04):
far as building family culture is much more proactive systems
thinking, maybe even design thinking in the how the family
should really feel and what should be remembered for the
future, both what are we building in the present moment
and how will what is the feel ofour family that will be

(38:24):
remembered by all parties 25 years from now, Right.
And so from an anthropological perspective that touches upon
things like values and beliefs, norms and behaviors.
So like the unspoken rules of how we act, stories and rituals,
the things that we do and the things that we say repeatedly.

(38:44):
Social structure. So we've talked a lot about
family as a team, which is something that we are trying to
do here. Family is a democracy, but it
could be any social structure. So the roles and
responsibilities that each person has in the family, how
the mother and father interact with one another, and then
finally, the physical artifacts.So this is a place that I have

(39:06):
been saying to you, Greg, recently that I'd like to have
more of. Like one of the things that came
up in the culture code is just visual representation, whether
it's jerseys and helmets or trophies or works of art, things
that show us physically what thefamily values.
Yes, absolutely. So the reason that we're talking

(39:27):
a lot about leadership and management is we're we're
finally clear, I think in our vocabulary.
Only 25 episodes in, but you know better late than.
Ever. That's right.
Well. We're just getting started.
We. We needed the right analogy and
I think we have it here and it comes from Claire Hughes Johnson
in her book Scaling People, where she says leadership is

(39:49):
about driving change while management is about creating
stability. And so to us, parenting is a lot
like management, creating stability through routines
whereas. Culture is building the
leadership into the family. This is where we are putting our
foot forward and talking about how we're going to define who we

(40:12):
are and what we do, even when noone is watching.
Yep. And I think that that is an area
that not many have explored. I want to mention though the end
of the culture code. They when they talked about
building purpose, they talked about two different types of
leadership. One is the lighthouse method or
the lighthouse approach of leadership where you recognize

(40:35):
and define that you are at pointA and you are trying to get your
team to point B. The other is leadership around
innovation and creativity where we recognize that we are at
point A, but we are trying to get to some unknown point B that
may never actually be known, butcertainly is not known to the

(40:55):
group beforehand. And so I think building family
culture is really a blend of both of those.
Like they mentioned that Danny Meyer who is a famous restaurant
tour, 11 Madison Park, Shake Shack, etcetera.
He is filled with different catchphrases that are all really
focused on helping the waitstaffoperate as a team and what to do

(41:17):
when you mess up because there are a lot of mistakes that
happen in the restaurant business.
I mean, probably certainly in the family as well, but that he
is constantly defining that point B as far as what does good
look like, what does excellent, what is the standard here?
And so to me, some of the thingsthat we have done like the
Neufeld family cheer or some of our catch phrases there is this.

(41:41):
We are defining point B for you,right?
We know that you can do hard things and that you have to take
the leap before you can build confidence.
Confidence doesn't come before the leap.
Like these are the things that we talk to our children about
where we're we are that lighthouse.
But then there's also this aspect of leadership at places

(42:02):
like Idea or Pixar, where you'rebuilding for creativity and
innovation. You're just journeying along
with the other members of your team and trying to help them
surface. Unknown point B And that's
actually the aspect of family culture that's most exciting to
me is that I have a pretty good idea of what our family would

(42:25):
look like if it was just you andme running the show.
But we have 5 celestial beings in this family that have so much
to offer this world. And so I am so excited about
really, for me, figuring out howto be more of that creative,
innovative leader and creating the space for all of us to

(42:49):
really journey together to that unknown point.
B. It's beautiful.
Yeah. I I can see the Pixar analogy
holds a lot better than the restaurant analogy because we
don't have people shuffling in and out of this family like we
need to build a place where everyone can be a leader.

(43:11):
Yeah. And I'm despite many, sometimes
even me, that believe to the contrary, I'm not trying to
build a high performing household.
I think it's much more interesting to generate a
culture here where we have no idea what's going to come up,
you know? OK.
So that's a really good segue into why we're doing this.

(43:35):
And I think a lot of people would, if they had to guess,
they would say it's because we want our kids to be business
leaders or start, you know, a, abig company or cure cancer or,
you know, honestly, it has nothing to do with any of that.
It has to do with back to what Isaid when I had an oh shit

(44:00):
moment in 2017 when Danielle wassaying, I I don't want to be on
birth control anymore. This goes back to I love my life
and I just want to have a great life and I want for our family
to enjoy one another and enjoy the time that we are spending
together. While we're striving towards our
potential. It doesn't matter what that
potential actually looks like inthe end, 'cause we're not doing

(44:22):
this for any future state, we'redoing this for today.
Yeah, I mean, one of my favoritequotes about this comes from
Doctor Robert Sapolsky on dopamine.
But to me, this is life, so maybe it's all dopamine.
But he says that dopamine is notabout the pursuit of pleasure.
It's about the pleasure of pursuit, and that's what I think

(44:43):
about when I think about our family culture and what we're
doing here. It is the pleasure of pursuit.
Yeah, it really is. Yeah.
And if I thought that, you know,I don't know, being lazy bums
was going to make us happy as a family, that's what I would do,
too. But I know that embracing shared
challenges, putting hard work before pleasure, like those

(45:04):
things really matter and really do support satisfaction.
And that's what I want to live in, and that's what I want to
share with our children. It's not even about teaching
them. It's about sharing and embracing
this with them as far as a way to build connection.

(45:25):
Yes, that's that's all that I care about when I reflect on
this idea of the family as a team.
So for me, I don't want to be a dad, I want to be a team player.
And I feel a lot more connected to everybody in this house when
I see myself as somebody that's stepping up time and time again

(45:49):
to play on the team. Because I'm doing what needs to
be done in the moment. Because I'm doing what I learned
in practice. Because I'm trying out some new
things, some new moves, because I'm working on myself and that
I'm supporting people that I love in the process.
That is so much better than picking up toys, right?
Just because I'm too not lazy, but apathetic to enforce some of

(46:16):
the behaviors and social norms that we want to put out there.
Like, it's a lot easier when I think about this as me as a
team, as on the Neufeld team versus me as a dad that has to
do dad duties. I understand.
I like both, but I like to thinkabout it as I'm not the coach,

(46:38):
I'm the captain, right? Like I'm, I get to be.
For a long time I had to be the coach.
And I think we, there's still times where we have to be in
that coaching role where we haveto skill build with the
children. But there's a lot more time
right now where we get to be theleaders.
And sometimes that even means I'm thinking about Abby
Wambach's book, The Wolfpack, which I love.

(46:59):
It's right over here, actually. And she talked about how, you
know, sometimes her strongest leadership was when she was
leading from the bench, when shewasn't even on the field.
And so I think as our children get older, but yet before they
reach true adolescence, we really have this opportunity to
lead sometimes on the field and sometimes from the bench.

(47:20):
But either way, kind of steppingout of that coaching position.
I don't know if I visualize US winning when I am doing certain
things that help the family, butI can feel that it's it's that
same feeling of being on a sports team and doing the next
thing to help the team win. Sure, yeah, winning isn't

(47:41):
something that really even gets into my opinion, but I think
we've made our point, so. And so why we're doing this now?
Because we can. Because life is good.
Because. And because we're curious.
Because we don't see it out there.
Yeah. And because 90% of the time that
we will have spent with our children will be by age 18,
hopefully that'll be a lower number for us if we do family

(48:04):
culture, right. But on average, us as parents
under the same roof with our children, that's 90% of the time
that we will ever spend with ourchildren.
So I'd like to make the most of that.
Sure. And I don't think that we're
alone. I think that, you know, there's
a reason why people roll their eyes or bristle when you hear

(48:24):
about Doctor Becky. Because even though she and some
of the other parenting gurus outthere have some really great
advice, sometimes it doesn't have to be so reactive.
So problems oriented. Sometimes times are just good.
But that doesn't mean that we can't intentionally support our
family. And that's what I think we're

(48:45):
sitting here to explore today, which is when it is peacetime,
when times are good, what are the things that we can lean into
and build with our family and have fun together that will also
operate as support structures aswe grow.
Absolutely. And how do we make little team
leaders out of our kids as earlyas possible, giving them

(49:08):
autonomy, giving them things that they can not just work on
to help themselves be better around the house or more
helpful, but actually to lean inand make suggestions about ways
to improve and and show up. So you're talking about like the
family as the democracy kind of thing, just letting them know
that they have agency within this home.

(49:29):
Yeah, exactly. And that's why things like the
family meeting are really important.
It's not to have a meeting aboutthe family, It's to get the
family together once a week to make that stick as a fun moment
of bonding. Almost that like, it's almost
like, you know, a quick timeout from the the week where we put

(49:54):
our hands in. That's what the family meeting
is. It's interesting because we got
a few people sending us their family meeting agendas and
they're filled with a lot of forced reflection, which I think
feels really good the first time, but really hard to do week
after week after week. Yeah, I don't know.
At least for us, it feels a little bit oppressive, though we

(50:16):
do do some of that at family meal on Friday.
Let's talk about our week. But you know, now that we are
what a little over a dozen family meetings in, I can say
that the the formula for successfor us has combined a moment of
mindfulness or grounding with compliments and appreciation.
That has been a huge 1 going around the table and making sure

(50:37):
that everybody feels complimented and you know, the
snack in the game at the end, like they love to come up with a
different snack and to play a game altogether.
You know that sometimes it's 5 minutes, sometimes it's an hour.
And it's been a great forum to to teach us all something.
Yeah, this past week Greg did a great kind of financial

(51:00):
reflection on our Washington trip 'cause it was a big budget
item. And so we actually he put it
into notebook LM and had it create an explainer video for me
and the kids. And so during family meeting we
watched a 7 minute video just kind of explaining the cost
breakdown of the trip and we paused it and talked about like,

(51:21):
what do you think was worth it? And oh, by the way, we spent
almost no money outside of food and lodging in the national
parks. And then as soon as we went to
Seattle, there were hundreds of dollars a day spent.
And So what do you think about this city travelling versus
country travelling? And I don't think we came up
with anything concrete, but it'sjust I think for all of us, you

(51:41):
and me, especially a really goodunderstanding of how we spent
financially during that time. Yeah, they, they were into it.
I I thought that was great. Yeah.
So you know that it's a forum for stuff like that, a family
learning, not a place where everyone has to show up with
prepared notes and. No.
Lectures. No lectures.

(52:02):
Yeah, No. No role-playing, just just fun.
So that's what we're about here.I think family culture is a lot
like leadership in the business world.
We're building culture at home, one day at a time, very
intentionally in public. And we want to know where we

(52:24):
should be experimenting because,like, we're coming up with a lot
of stuff. But if anyone has thoughts or
ideas, even if you haven't triedthem yourself, we'd love to
send, you know, you to send themour way.
We can be the Guinea pigs. Yeah, sounds great.
I mean, for me, I think that we've talked about why we're

(52:45):
doing this. We have talked about why we're
doing this now, and this is justan opportunity to share where we
see our niche and why it is worth listening to.
The most important thing in addition to all of the parenting
stuff that you do. But maybe sometimes instead of
because it's not a time where you feel like you need to solve

(53:09):
a problem and instead it's just a nice space to grow.
That's right. And so I think that does it for
today. We can leave you with this
thought that whether or not you're building culture at home,
it's happening. So what are you going to do
about it? Yep, cool.
Love you goosy. Love you goosy.

(53:32):
Hey guys, if you're still here, you're definitely our kind of
person. Thanks for spending this time
with us on The Most Important Thing.
If this episode resonated with you, we'd love for you to follow
us wherever you get your podcasts and share it with
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