iCIMS' CIO on Prioritizing Partnerships Over Processes

In this episode, Markus Zirn and Keyur Ajmera discuss the evolution of integration platforms and their growing importance in today's business landscape. They dive into the shift from traditional systems to innovative solutions like Workato, highlighting their impact on operational efficiency, automation, and data integrity. Keyur highlights the benefits of empowering business partners through federated IT models and utilizing low-code platforms to accelerate time to value and minimize project risk. Keyur wraps up by offering strategic insights for CIOs on building strong business partnerships to drive organizational success.

Timestamps

00:00 Episode Start

03:30 Importance of integration in modern IT

08:15 Efficiency driven by automation

11:40 Evolution of integration platforms

18:45 Navigating federated IT

23:25 RPA vs. integration

28:25 Choosing Workato for iCIMS

36:35 Organizing for success

40:05 Future plans at iCIMS

Episode Key Takeaways

• Empower your people: Find tech-savvy folks in your business who are eager to learn. By letting them manage their own integrations and automation within a clear framework, you boost efficiency and create a sense of ownership. This teamwork can speed up project timelines.
• Leverage low-code platforms: Choose low-code platforms like Workato that let more team members, even those without coding skills, get involved in integration tasks. This makes integration easier and helps keep things moving smoothly.
• Prioritize risk management: Integration often comes at the end of the critical path in projects and is inherently risky due to its complexity and timing. Prioritize tools that minimize this risk that help you deliver faster with fewer errors, ensuring you hit your project deadlines.
• Take a collaborative approach: Be a helpful partner, not just a service provider. Keep communication open, empower your business leaders, and relinquish some control to foster a two-way trust. This approach can lead to better outcomes and help you secure a role in strategic decision-making.

Top Quote

“Empower and enable your business leaders to be successful. And the way you can do that, complete transparency, empowerment, not keeping control, but relinquishing it. Because then you become a trusted partner to them. And who would a business person bring to a conversation at the table? A trusted partner. That's who you want to be.”