In this episode, Markus Zirn and Arthur Hu discuss Lenovo’s transformation from a hardware giant to an IT services leader, driven by AI and hybrid cloud technologies. Arthur shares insights on managing global supply chains during COVID-19, balancing centralized and federated IT governance, and the crucial role of cultural integration. He also emphasizes the importance of a customer-first approach and adopting a process-driven mindset to foster innovation.
00:00 Episode Start
04:00 Balancing IT leadership and customer perspective
04:55 Lenovo powers Lenovo: Internal innovations
09:05 Exploring IT process innovations and AI opportunities
14:30 How removing barriers can empower your teams
20:50 Supply chain resilience during COVID-19
26:35 Centralized vs. decentralized vs. federated IT governance
31:20 Cultural integration in global IT operations
37:25 Lessons from providing IT services
“The most powerful insight that we now apply, and I try to bring to my work and also with customers, is how do we take things that are automated perhaps very deeply, but not very broadly? And how do we use the process mindset to get out of those and actually think how do we have a better whole? An analogy that we use is everyone is trying to build some kind of a highway. But unless you have that integrative either journey or experience that you're targeting, then you end up with this mishmash, the off-ramps might not be connected, things don't actually work together very well. And so it's important to have an overall plan and as well as being able and willing to maintain that.”
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