Building agile, AI-powered workforces in HR’s new frontier

Mark Condon, founder of QuantumWork Advisory (QWA), joins us on this episode of The New Talent Code to explore how HR can evolve in the age of AI. We discuss why agility — not skills — should be the starting point for workforce transformation. AI agents are moving the conversation from the theoretical to the tangible applications of what HR can achieve with this growing technology. Condon also shares QWA’s “5B model” (build, buy, borrow, bot, bundle) as a framework for shaping the workforce of the future. He highlights the critical need for HR leaders to step into a more strategic role — one that impacts every employee, not just the HR function. Additional takeaways: - Why HR should lead the charge on AI governance and partner with IT to manage emerging risks. - The role of work design — breaking down tasks and redesigning roles — in making organizations more agile. - How storytelling and transparency help overcome leadership hesitation and employee fears around AI. - Why ROI from AI and workforce transformation can be far greater than cost savings alone, creating lasting value for both businesses and employees.