How HSBC is staying talent-forward in times of change

One of the world’s largest banks is rewriting its playbook for talent. A decentralized model was slowing down decision-making, so HSBC brought talent acquisition and management together under one strategy. The shift is giving leaders a clearer view of skills across the enterprise, improving succession planning, and connecting employees to growth opportunities. Noel Brown, Global Head of Enterprise Talent at HSBC, joins The New Talent Code to share how HSBC is using data not just to report, but to take action by surfacing hidden skills, mapping talent to business priorities, and piloting programs that create new career pathways. In this episode you’ll also hear how: - Data becomes powerful when translated into action, not just dashboards. - Change management works best when employees and managers see immediate personal value. - Emerging talent brings fresh skills and perspectives critical for adapting to AI-driven change.