In this episode, Kaylee talks with Alex Hines, VP of North America at Eccentric, about one of the biggest missed opportunities in automotive: accessories. With only 5% of a $50B market flowing through franchise dealers, Alex shares how Eccentric is helping stores win back sales using 3D visualization, early intent capture, and smarter upsell tools.
They dive into:
Why accessories don’t get sold
How tech is removing friction from the process
The impact on parts inventory and dealer profitability
From lead to post-sale, Alex lays out a bold vision for bridging the gap between consumer desire and dealership execution.
🔗 Learn more about Eccentric: weareeccentric.com
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