The Paytient Podcast

The Paytient Podcast

The Paytient Podcast is a show about how people access and afford healthcare. We cover trends in health and benefits while talking to innovators who are empowering consumers to take charge of their health. We explore the implications of decisions made at the benefits level, with an eye toward how we can all lead healthier lives. To learn more, visit us at


December 6, 2023 40 mins

Most employers expect health plan costs to increase heading into 2024, and this isn't a new trend. Still, it's gotten to a point where it's stretching employers and employees financially so much that many seek ideas beyond the traditional strategies. 

Of the 158 million Americans who get health insurance through their employers, almost a quarter are “underinsured” — they technically have coverage, but they c...

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Joel Wood is the President of The Council of Insurance Agents & Brokers. 

He has been the top regulatory and government affairs officer at The Council since 1993. He came to Washington a decade earlier to work as a press and legislative director for Rep. Don Sundquist (R-Tenn.). He joined us on the Paytient Podcast to discuss his vantage point around affordability and access with Paytient.

Check out this episode to hear...

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Cameron Betts of Mercer joins us on the podcast to talk about what’s in and what's out for benefits in 2024.

Cameron is a Senior Health & Benefits Consultant with Mercer where he consults on health and benefits strategy for U.S. based and global employers.

We're all aware that this year's big headline is about how inflation is driving up prices that are squeezing family's wallets. People are deferring or foreg...

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This week, we welcomed Jeff Faber, Employee Benefits Chief Strategy Officer of HUB International to the show for a conversation about what’s next in employee benefits for 2024.

Benefit professionals and the teams they serve are dealing with a slew of challenges this year, including:

  • Inflation
  • Turnover and absenteeism
  • Declining population health
  • Health inequities

We asked Jeff to shed light on how employers and their benefit advi...

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With a turnover, absenteeism, and health inequities keeping too many people out of the doctor's office, Paytient's Health Payment Account is designed to help employers retain their employees by removing the financial barriers to care.

In this episode, Chris Labrecque, who recently joined our team as Chief Customer Officer, joins us to unpack how employers are using Health Payment Accounts to realize better retent...

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In this episode, we're having the important conversation on the personal and professional identity transition to working parenthood and how benefits that help the transition set new parents up for future processional success.

Coming back to work after having a baby can feel like returning to a world that has stayed the same while yours has changed massively. While the disruption is real, parents ultimately develop the...

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We’re proud to announce Jodi Hubler has joined our mission to help people access and afford healthcare as our first and only independent director.

As our team looks to scale the growth of its innovative Health Payment Account product offering, Jodi will bring to bear her experience on both the buy side and the sell side of benefits, as an operational leader, an investor, and more recently as an award winning director.

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In this episode of the Paytient Podcast, we sit down with Brent Troxell of Beta Health. Brent is the Sr. Vice President of Beta Health, a Denver, Colorado based company specializing in offering dental savings plans and dental insurance, among other insurance products, to individuals and employer groups.

We talk about innovation in the dental benefit space and how Brent's work is supporting health care innovation and i...

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In this episode of the Paytient Podcast, we talk with Aman Magoon, co-founder and chief product officer of Adonis.  Adonis  is a company that's working to disentangle health care payments by using AI-driven insights to automate medical coding, billing, and reimbursement for medical providers.

In this conversation, we talk about the complexities and logistical challenges of medical billing and how Adonis is relieving t...

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In this episode of the Paytient Podcast, we're talking with Holly Morganti, National VP of Jumbo Accounts and Consultant Relations at Omada Health.

Omada uses data to redesign care patterns and measure clinical impact through one-on-one coaching and actual human interactions. Omada integrates the expertise of dietitians, behavioral therapists, physical therapists, coaches, and others via digital tools that allow const...

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In this episode of the Paytient Podcast, we're talking about the barriers employees face when shopping for care and how we can put employees in a better position to be healthcare shoppers.

To bring expertise to this topic, we sat down with our friend Deb Gordon, co-founder and CEO of Umbra Health Advocacy and co-director of the Alliance of Professional Health Advocates. Deb is the author of, The Health Care Consumer's Mani...

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In this episode of the Paytient Podcast, we're talking about the ongoing "squeeze" employers in all industries are feeling. They're struggling to attract and retain talent in a tight labor market while also managing costs given our challenging economic environment.

We discuss these issues — and much more — with Dan Bernstein, a benefits advisor who recently retired as a partner in the Health and Benefit...

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Regardless of someone's financial situation, a surprise medical expense tends to be a painful experience. And one of the best ways to soothe and smooth that pain is by breaking those costs up into more manageable chunks.

In this episode of the Paytient Podcast, we're taking a closer look at Health Payment Accounts with Laura Cave, Paytient's chief marketing officer. We discuss how HPAs work, why they work, a...

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We're focused on mental health today on the Paytient Podcast. We welcome Dr. Rachelle Scott of Eden Health to the show to discuss how the company simplifies the complexity of the healthcare system by offering a new kind of primary care.

Eden Health unites primary care, mental health, care navigation, and more under a Collaborative Care model. By ensuring employees experience consistent, positive, and meaningful intera...

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This is a big one, folks. We are beyond thrilled to welcome Ruth Landé of RIP Medical Debt to the Paytient Podcast.

We've been following the work of RIP Medical Debt for a while now. The nonprofit has wiped out nearly $7.4 billion in medical debt so far, helping more than 4 million individuals and families in the process.

Ruth talks with us about the origins of RIP Medical Debt, how the nonprofit navigates bu...

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You probably haven't heard about baby manatees and benefits equity in the same conversation. Until now, at least.

We're thrilled to welcome Kim Eckelbarger, the founder of Tropical Benefits, to the Paytient Podcast. Kim is passionate about reducing benefit costs for her clients, and she was recognized for her ingenuity and personal service when she was named a finalist for the 2022 BenefitsPRO Broker of the Year ...

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We're back with another scintillating installment of the Paytient Podcast! For this episode, we're absolutely ecstatic to chat with Bridgette McCullough of OhioHealth.

Bridgette shares some of the ways OhioHealth helps employers throughout central Ohio with health and wellness solutions, such as on-site clinics and fitness centers, biometric screenings, vaccination clinics, and virtual wellness options. The conve...

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In the latest episode of the Paytient Podcast, we're continuing our conversation with Daniel Banks, the director of global benefits at Chipotle Mexican Grill.

In the second part of our conversation, we cover Chipotle's approach to mental health benefits, how employees are able to work with healthcare advocates to get the care they need, and trends he's seeing in engagement rates with benefits. Be sure to st...

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On this episode of the Paytient Podcast, we're taking a closer look at benefits in the quick-service restaurant space with a company you might have heard of before: Chipotle. Yes, that Chipotle.

We're welcoming Daniel Banks, the director of global benefits at Chipotle Mexican Grill, to learn about the various programs the burrito juggernaut has embraced to take care of its workers. Our conversation today covers D...

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This week on the Paytient Podcast, we're thrilled to welcome Dr. Leo Celi to the show.

Dr. Celi is a principal research scientist in IMES at MIT and an associate professor of medicine at Harvard Medical School. He was involved in a recent study published in Lancet Digital Health that focused on AI recognition of a patient's race based on medical imaging.

The team found that AI was able to accurately pred...

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