Transforming Hiring Practices in Healthcare with Dr. Mike Neal
In this episode of The Pediatric Lounge, hosts George and Herb interview Dr. Mike Neal, co-founder of Lakeside Vision and creator of Build My Team, a system to improve employee hiring processes in healthcare. Dr. Neal shares his experiences and challenges with staff turnover and explains how he transitioned to hiring individuals based on traits, mindsets, learning speed, and strengths rather than experience alone. The discussion covers the importance of aligning hires with the practice's values and culture, the inefficacy of traditional resumes, and the utility of a systematic and detailed approach to identifying the right candidates. The podcast emphasizes the need for practices to understand their own values and culture to hire effectively.
00:00 Introduction to The Pediatric Lounge
00:26 Guest Introduction: Dr. Mike Neal
01:06 Hiring Philosophy: Identifying Diamonds in the Rough
03:04 Challenges in Medical Hiring
03:27 Systematic Hiring Process
03:45 Importance of Vision, Mission, and Values
04:06 Psychological Inventory in Hiring
05:22 Critique of Traditional Hiring Practices
07:37 Customizing Hiring to Fit Practice Needs
14:22 Automated Hiring Process
15:27 Balancing Work-Life Preferences
17:03 Real-World Examples and Practices
23:17 The Value of Access in Pediatric Practices
27:35 Understanding Practice Values and Culture
28:04 Detailed Candidate Assessment
29:19 Challenges of Being Detail-Oriented
34:13 Crisis Management in Medical Practices
41:45 Importance of Removing Poor Performers
50:11 Final Thoughts on Hiring Beyond the Resume
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The Pediatric Lounge - A Podcast taking you behind the door of the Physician's Lounge to get a deeper insight into what docs are talking about today, from the clinically profound to the wonderfully routine...and everything in between.
The conversations are not intended as medical advice, and the opinions expressed are solely those of the host and guest.
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